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Edwina W
Customer Reviews for Taylor Storage Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I only choose average as there was no one at this site, sign reading "gone to lunch" was at the door. No worries as the online checkin was fine. However I cant rate this type of intereqcyion more than average as there is no way to improve on average with an online checkin
Frank Cthe trailer had zip ties making the tail light work it was working when i left but had to play with it to during trip to make it stay on, i also have major complaints about uhaul i rented 1 trailer i got email conformation of renting 1 trailer then i got phone calls for the next 2 days about other reservations i had, i am not sure how your system says i had multiple rentals when i got conformation one the 1 rental i rented and when i was checking in at the facility she only showed one rental, and after the 3rd call and the representative on that 3rd call out of Jacksonville his customer service was absolutely unprofessional lacked in any type of caring, he was very perturbed because i was questioning the call and i had already got 2 other phone calls the day before which totally set him off, i asked his name he said mitch and i asked to speak to a supervisor or manager he laid the phone down for 8min and around 34 seconds where someone came back and just hung it up. i called backed asked to speak to a manger i was put on hold with music and a message while i was actually on hold and when the " manager" came on i explained what happened and found out that the uhaul employee lied about his name and the manager was going to speak to him. i know employees is hard to find and the quality of employee is getting worse every day but the attitude and demeanor of this employee needs to be addressed because i will be thinking twice before i rent a uahul again because of his actions for questioning the call and because your system has major issues if you showed 3 trailer reservations and i only got 1 conformation email
KEVIN FLocation is very convenient Staff are very kind and gracious Thanks for letting me use the facility for 2 years. Sincerely, DorisG
DORIS L | Overall ExperienceRepresentative was professional, present and kind. Informed me of options for future rentals.
Christine LGreat!
Chris HJennifer was a great customer service representative.
ROBERT Bthe girl that runs taylor rental is awesome.i had to get my truck right after the hurricane hit perry.it was waiting for me in the nick of time and she got me going. nice truck and very knowledgeable attenant. i will always use uhaul at taylor rental for my hauling needs.thanks
joseph aThis location has always been very helpful and friendly.
Marvin SThe Uhaul representative was very knowledgeable and helpful. She enhanced my Uhaul rental experience!
JOHN KAlways excellent service at Taylor Storage & Uhaul. Truck was clean. Truck just ran a little rough like it wanted to cut off but once you got going it ran fine.
Gloria SGot there at 9 to return was not open as store hours show. Waited 20 minutes then tried to return through website and was unable so called the 800# to let them know I returned it. Have to rent a trailer in a few weeks so may have to find a different drop off
Deborah GThe manager of the store was extremely knowledgeable and friendly. I cannot think of one thing that would improve the experience.
arbee bQuick and easy experience to get the equipment and return it quickly.
Thomas SJennifer B is a stellar employee. Quite incredible. I will do as much uhaul business through Jennifer's location as possible. Uhaul is fortunate...
robert fThis was a very convenient option for us , we were waiting for are home to arrive and we’re able to shop for some items like living room furniture , ceiling fans and other items and were able to store it safely, we were living with a relative and they don’t have a lot of room , would Definitely use this place again !!, the girl inside was so nice !!
James P | Overall ExperienceThe Customer service was good, but the fee has unexpected charges
Alphonso STruck needs to be service
todd dThe representative at this location had more knowledge then anyone I talked to on the phone. I had to show her all my proof that uhaul personal falsified documentation. She waived my change location fee, which should have never happened because that was already done but documented in the uhaul system or changed by other uhual staff. She was not able to compensate me and agreed this should not have happened
chad cGreat client experience. Very friendly and easy to work with thank you truly appreciated
Daniel LPersonnel extremely helpful as always.
EUGENE AThank you for keeping my belongings safe and secure in a clean facility!!
TAMMY P | Overall ExperienceTaylor Storage in Perry Florida. Excellent facility, and the lady that I dealt with could not have been more professional, pleasant, or helpful.
Donald CExcellent experience! I purposely rented from this location this time because of the great experience I had previously when dropping off.
Phillip EAlways a great pleasure doing business with this location, helpful staff, and stocked well with the different types of needs ! 👍
Tim GEverything was pretty good overall
Dwight PIncident with trailer coming off trailer ball....
JOHN VVery nice lady to work with she is a sweet hart
GARRETT CEverything was great. Had no problems
elbert sThere was no clear building marked for customer service. The lady working there was kind and helpful but they sure do nail you for being short a gallon of gas. Geesh!!!
Traci Ycustomer service was Great!
mark jMy original pickup location was in Tallahassee, FL. The morning of my pickup, I was notified that the trailer was not available anywhere in Tallahassee and I had to drive 57 miles out of my way (each way) to pick up the trailer in Perry, FL. It would have been nice to get that notification earlier so i could better coordinate the move. That said, the woman operating the Perry location (wish I could remember her name) was very professional and helped me through the paperwork, ensured I was satisfied with the equipment and helped me get it hooked up to my truck. Couldn't have been happier with the service she provided.
Michael KThat helps me with the confusion at the pit from the pickup location. Very informative friendly all over one of the best experiences I've ever had.
steven mThe women that work here were amazing and helpful
John CNothing
BRIDGETTE GIt would be nice to be able to rent from U-Haul on Sunday maybe get an earlier start than 9.00 AM
Dwight PExcellent customer service.
JANET HVery efficient and friendly staff. Got me on the road in just a few minutes.
DAVID BU-Haul did a poor job and letting me know where my pick up location would be I assumed it was in Tallahassee and as it turns out I had to drive an additional hour south to go pick up my U-Haul which I reserved two months prior. I had no choice but to drive the extra two hours round-trip to pick up the van. I will never rent from U-Haul again.
Arturo VThings worked as designed.
wade bThe lady here, made me feel like I've known her for years! Awesome service!
Penny WMaybe clean the inside cab of the trucks a little better
CHARLES BWish I could remember the girls name that took care of us. This is the second time we have used this location and the service has been excellent.
Susan SSuper staff.
WILLIAM PGreat no problems at all
Jerry G | Overall ExperienceEasy and convenient!
WILLIAM GThe equipment was excellent. The facility manager has mastered customer service. Thank you for the great trailer rental and thank you for being so kind. This facility is a great place to rent a UHAUL. Wonderful experience.
Harry GNothing
Kathy GEven though it was during their working hours and the sign on the door said open it was locked , and no one was available.
Christopher SPolite, had what I needed. Great to deal with.
WILLIAM Gfree insurance and a free tank of gas. Maybe lunch or dinner waiting when I come to pick it up and free ice cream when I return it on time and in perfect condition. You asked ;-)
MICHAEL GGood place for temp storage needs. Easy access day or night as you need.
PATRICK W | Overall ExperienceStorage unit is very clean. I kept items in storage there for 3 years and never had any problems with bugs or rodents. Staff is very friendly.
Shannon W | Overall ExperienceAmazing experience
FRANCES DCustomer service was outstanding
James SWas overcharged an additional day rental that I didn’t use, inside trailer had to be swept before I could load.
Anthony SStaff was courteous and knowledgable. Equipment was ready to go when I arrived, no waiting except for the obligatory paperwork, which again was handled quickly and efficiently.
Dan BEveryone was so helpful at Taylor Storage. Treated you as if family definitely recommend.
MARK C | Overall ExperienceAlways clean and secut
timothy s | Overall ExperienceVery clean, climate controlled, and overall a good storage company. I would use them again if I needed storage again. Would definitely recommend !
MATTHEW D | Overall ExperienceSeldom one finds a more friendlier and helpful manager than Taylor Rental/Rentals at this location. Her concern for safety, cleanliness, and adherence to policy is unequalled.
TOMMIE S | Overall ExperienceEasy to get in and out. close by and enough space for what I had. Thanks
JERRY M | Overall ExperienceSuch a great team at Taylor Storage. Some of the first people we met coming to the area. Always helpful. Would highly recommend!
Kevin C | Overall ExperienceThank you for allowing me to rent from you all.
GRAVITATIONAL B | Overall ExperienceVery Pleasant Staff.. Everything was Great! Keep Up The Good Work!
rhonda f | Overall ExperienceEveryone at this facility has always been very friendly, courteous and accommodating. I would highly recommend this storage facility.
FRANK B | Overall Experience