Customer Reviews for Taylor Storage Center LLC
(U-Haul Neighborhood Dealer)

322 reviews

3498 S Byron Butler Pkwy No 1   Perry, FL 32348

(850) 584-2717

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 584-2717

3498 S Byron Butler Pkwy No 1
Perry, FL 32348

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very efficient and friendly staff. Got me on the road in just a few minutes.

DAVID B. 
Rating:
3.0

U-Haul did a poor job and letting me know where my pick up location would be I assumed it was in Tallahassee and as it turns out I had to drive an additional hour south to go pick up my U-Haul which I reserved two months prior. I had no choice but to drive the extra two hours round-trip to pick up the van. I will never rent from U-Haul again.

Arturo V. 
Rating:
4.0

Things worked as designed.

wade B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The lady here, made me feel like I've known her for years! Awesome service!

Penny W. 
Rating:
5.0

Maybe clean the inside cab of the trucks a little better

CHARLES B. 
Rating:
5.0

Wish I could remember the girls name that took care of us. This is the second time we have used this location and the service has been excellent.

Susan S. 
Rating:
5.0

Super staff.

WILLIAM P. 
Rating:
5.0

Great no problems at all

Jerry G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Easy and convenient!

WILLIAM G. 
Rating:
5.0

The equipment was excellent. The facility manager has mastered customer service. Thank you for the great trailer rental and thank you for being so kind. This facility is a great place to rent a UHAUL. Wonderful experience.

Harry G. 
Rating:
5.0

Nothing

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

Celestino M. 
Rating:
1.0

Even though it was during their working hours and the sign on the door said open it was locked , and no one was available.

Christopher S. 
Rating:
5.0

Polite, had what I needed. Great to deal with.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph A. 
Rating:
5.0

Customer did not leave a comment.

DEBRA C. 
Rating:
5.0

free insurance and a free tank of gas. Maybe lunch or dinner waiting when I come to pick it up and free ice cream when I return it on time and in perfect condition. You asked ;-)

MICHAEL G. 
Rating:
5.0

Good place for temp storage needs. Easy access day or night as you need.

PATRICK W.  |  Overall Experience 
Rating:
5.0

Storage unit is very clean. I kept items in storage there for 3 years and never had any problems with bugs or rodents. Staff is very friendly.

Shannon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY B. 
Rating:
5.0

Customer did not leave a comment.

LAUREN L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Lauren L. 
Rating:
5.0

Customer did not leave a comment.

Nayra V. 
Rating:
5.0

Amazing experience

FRANCES D. 
Rating:
5.0

Customer service was outstanding

James S. 
Rating:
1.0

Was overcharged an additional day rental that I didn't use, inside trailer had to be swept before I could load.

Anthony S. 
Rating:
5.0

Staff was courteous and knowledgable. Equipment was ready to go when I arrived, no waiting except for the obligatory paperwork, which again was handled quickly and efficiently.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

GARRETT C. 
Rating:
5.0

Everyone was so helpful at Taylor Storage. Treated you as if family definitely recommend.

MARK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshuar M. 
Rating:
5.0

Customer did not leave a comment.

lorinda W. 
Rating:
5.0

Always clean and secut

timothy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

No need to improve this location. Very well run and it was a pleasant experience.

JAMES M. 
Rating:
5.0

Jenny is an angel, she waited for us and that was awesome even told me that if we arrived at a certain time she would be gone for a short while and than be back in 15 mins, that is awesome that is very professional in my eyes. I will most certainly recommend this location to my Florida family.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Christine A. 
Rating:
5.0

Customer did not leave a comment.

lorinda W. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR S. 
Rating:
5.0

Customer did not leave a comment.

wayne J. 
Rating:
5.0

the lady that helped us was very courteous and handled the transaction in a professional manner.

ROBERT W. 
Rating:
5.0

Very clean, climate controlled, and overall a good storage company. I would use them again if I needed storage again. Would definitely recommend !

MATTHEW D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHRYN J. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
1.0

Not make some one drive over 60 miles to pick up when they made reservations a month in advance. Cost me lots of extra mon6

Gail T. 
Rating:
5.0

Nothing to improve everything was great and nice friendly service

harold J. 
Rating:
4.0

Customer did not leave a comment.

Fred F. 
Rating:
5.0

Customer did not leave a comment.

Chelsea C. 
Rating:
5.0

Customer did not leave a comment.

Roger C.  |  Overall Experience 
Rating:
5.0

Seldom one finds a more friendlier and helpful manager than Taylor Rental/Rentals at this location. Her concern for safety, cleanliness, and adherence to policy is unequalled.

TOMMIE S.  |  Overall Experience 
Rating:
5.0

Nothing needed to be approved because they were excellent employees. Very respectful and very determined to keep customers happy

Colby M. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
1.0

The two workers refused my daughter service

SAMRIA W. 
Rating:
5.0

Always use Taylor storage to rent uhaul. Uhaul service the best

lewis T. 
Rating:
5.0

Customer did not leave a comment.

APRIL T. 
Rating:
5.0

The service was excellent.

Lance C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY L. 
Rating:
5.0

Great customer service, equipment clean and well maintained.

Randall T. 
Rating:
5.0

Very helpful and quick!

CHRIS B. 
Rating:
5.0

I was not informed about an additional fee of $15 each day after my initial move days allowed. I was told it would be $40 a day not $54

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY U.  |  Overall Experience 
Rating:
5.0

Easy to get in and out. close by and enough space for what I had. Thanks

JERRY M.  |  Overall Experience 
Rating:
5.0

Such a great team at Taylor Storage. Some of the first people we met coming to the area. Always helpful. Would highly recommend!

Kevin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisa L. 
Rating:
5.0

Taylor Storage always has the best service & equipment. Wouldn't go anywhere else.

Kevin C. 
Rating:
5.0

The check-in employee was especially helpful and friendly. She was efficient as well. The entire process was quick and easy...so much so that it left me with the idea that I could easily do this again.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
4.0

Open on time

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

LEIGH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

TIM T.  |  Overall Experience 
Rating:
5.0

Thank you for allowing me to rent from you all.

GRAVITATIONAL B.  |  Overall Experience 
Rating:
3.0

I did not drop off the rental unit in Perry, FL. I dropped it off in Dothan Alabama.

CHRISTOPHER J. 
Rating:
3.0

Customer did not leave a comment.

Darnall D. 
Rating:
5.0

Very Pleasant Staff.. Everything was Great! Keep Up The Good Work!

rhonda f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Everyone at this facility has always been very friendly, courteous and accommodating. I would highly recommend this storage facility.

FRANK B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Thank you so much for the wonderful service

JUBRAN I. 
Rating:
5.0

Customer did not leave a comment.

Loren L. 
Rating:
5.0

The light of the trailer did not work. It is important to make sure all equipment works as it should.

Victor B. 
Rating:
5.0

Customer did not leave a comment.

richard T. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
3.0

Several problems with the tow dolly and we tried to return it and the office was closed and said that it was open till 5pm and we tried to return the equipment at 3:30 the same day we rented just 2 hours earlier

Linda P. 
Rating:
5.0

The Customer Service representative at thi a location was Awesome. Very nice and helpful. She went above and beyond to ensure we had everything we needed.

Maureen T. 
Rating:
3.0

Never renting from U-Haul again.. the drop off procedure is a pain in the ass!

Ricky R. 
Rating:
5.0

Everything was very good

LINDA P. 
Rating:
5.0

Great staff. Was coming from Orlando late night Saturday. Had no problems with family picking up the trailer without me there. Thanks

Jonathan S. 
Rating:
5.0

JH2922F truck was clean but definitely needs front end work. Rides like a bucking bronco. Possibly only needs front tires balanced. 300 Miles of that hurt my back more than loading/unloading the truck. Also ramp VERY difficult to slide back in. 6 karate kicks later it seated in place. Red tag this truck! Taylor Service Center - I used them many times in past, always got me through quickly and efficiently. Taylor storage also good to use, had them for months.

Brian P. 
Rating:
5.0

I made reservations through U-Haul for an additional storage unit. When I arrived they told me I had no reservations as they were not part of u-Haul.

Ronna J. 
Rating:
5.0

Best encounter with customer service! Worked out more storage availability when there was nothing available at the moment! Jenny was unbelievable at making things happen and to help during trying time!

TED C. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
5.0

Customer did not leave a comment.

kristin B. 
Rating:
5.0

Customer did not leave a comment.

Cris H. 
Rating:
3.0

Extremely dissatisfied with Uhaul!!! Reserved my rental weeks in advance for pickup. One day prior to pickup, Uhaul called and sit was unavailable. I had to drive 110 miles round-trip. Extremely dissatisfied. Highly doubtful I will use Uhaul again and will not recommend them!!!

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Really nice people at our time in need thanks

David W. 
Rating:
5.0

I have rented trailers from Taylor storage and dropped of rental they have always been A plus

CHARLES S. 
Rating:
5.0

Great place to rent

Wilber M. 
Rating:
3.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

I don't think there is anything. It was quick, pleasant, equipment was clean, affordable. Staff was extremely friendly and helpful.

VALENA D. 
Rating:
5.0

Ratchet straps need lubrication on a scheduled program throughout uhauls fleet.

Barbara A. 
Rating:
5.0

Same

David W. 
Rating:
5.0

Customer did not leave a comment.

KARYN M. 
Rating:
5.0

N/A

Johnny W. 
Rating:
5.0

This location helped us straighten out the mess the Kissimmee location made.

Denise C. 
Rating:
5.0

Jenny - was so very knowledgeable, instructive, helpful & friendly. She made sure that we understood all aspects of the tow-dolly.

mary H. 
Rating:
5.0

.

David R. 
Rating:
3.0

Revise your business model.

Louis R. 
Rating:
2.0

Had to hook up trailer with no assistance from representative. Trailer left clearance lamp had previously been damaged. Trailer was also full of sand. Equipment overall was sub-par. A good solution would be to ensure that better QC for equipment check-in will reduce customer complaints regarding same.

Louis R. 
Rating:
5.0

I tried to rent a ramp but was told they were connected to the bigger trucks and couldn't be removed. So us 2 ladies and 1 man had to unload 30 cases of flooring and a sink and bathroom vanity from truck into the new house. I am 74 years old and would have been nice to be able to use our hand truck to walk it into the new house

Sharon K. 
Rating:
5.0

Customer did not leave a comment.

Jimmy P. 
No reviews have been submitted for this location.

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