Customer Reviews for Taylor Storage Center LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Storage Center LLC

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Ray S. on

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Customer did not leave a comment.

VALENA D. on

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I don't think there is anything. It was quick, pleasant, equipment was clean, affordable. Staff was extremely friendly and helpful.

Barbara A. on

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Ratchet straps need lubrication on a scheduled program throughout uhauls fleet.

David W. on

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Same

KARYN M. on

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Customer did not leave a comment.

Johnny W. on

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N/A

Denise C. on

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This location helped us straighten out the mess the Kissimmee location made.

mary H. on

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Jenny - was so very knowledgeable, instructive, helpful & friendly. She made sure that we understood all aspects of the tow-dolly.

David R. on

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Louis R. on

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Revise your business model.

Louis R. on

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Had to hook up trailer with no assistance from representative. Trailer left clearance lamp had previously been damaged. Trailer was also full of sand. Equipment overall was sub-par. A good solution would be to ensure that better QC for equipment check-in will reduce customer complaints regarding same.

Sharon K. on

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I tried to rent a ramp but was told they were connected to the bigger trucks and couldn't be removed. So us 2 ladies and 1 man had to unload 30 cases of flooring and a sink and bathroom vanity from truck into the new house. I am 74 years old and would have been nice to be able to use our hand truck to walk it into the new house

Jimmy P. on

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RICHARD S. on

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debbie L. on

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the staff was excellent the lady who took care of my needs was so nice and caring to help with the hook up of the trailer and her office smelled so good she ask me to go to lunch but I was in a rush I will definitely use this location again!! PS the trailer was in such good condition I may rent it again thank you uhaul

LAURA C. on

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DAVID H. on

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Clerk was friendly and accommodating. Very helpful and would recommend in the future.

Camise P. on

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Daniel P. on

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The rental unit was very old and they told me at the pick up location they hope they take it out of service. Tires were not good.

Elizabeth R. on

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kari L. on

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Fast and friendly ?

Thomas P. on

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Alfred D. on

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Dawn W. on

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I arrived with some dirt and tape on the floor of the truck that I was unaware of. My fault. It was taken care of with no issue. The gas gauge was just a fraction under 3/8 of a tank...the amount required. I had to drive up the road to put in exactly 1.2 gal ($3.06) of gas to bring the tank to the 3/8 mark. The lady attending badmouthed the community I was moving to...asked why I would move there and went on to explain what a bad community it was. She said nothing negative about U-haul itself, but if she is extolling the negatives of the town and not the positives, she would best serve U-haul renting trucks out rather than receiving trucks in. To her credit, she was very nice when I came back with the gauge exactly at 3/8. If I had not put in 1.2 more gal of gas, I would have been charged and additional $18...pathetic. Please consider bringing your gas pricing into line with most car rental businesses.

James F. on

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The lady that manages the location could not care less about not having what was reserved. Her comment was " well I guess that's life" when they didn't have the 15 ft truck. An upgrade to a 26 foot truck is not an upgrade if you can't use it nor do you need it. Over the past few years, I have used Uhaul several times and this is the worst location that I have ever encountered. They are not U-Haul Quality.

Earl C. on

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Alfred D. on

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one

tina A. on

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The truck was filthy inside, I kept having to jump the darn thing to start it. Until I figured out what the problem was. It was the positive cable, it was not hooked up because it is a side mount and the dang screw was stripped out.

Jeffrey R. on

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Very friendly and knowledgeable staff

Sue P. on

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tina A. on

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Not a thing, my visit there was very pleasant. The staff are very professional!!!

WILLIAM S. on

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U haul has always been quick and easy to deal with for me

horace michael K. on

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Great service !! Nothing could be any better

James M. on

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JINA C. on

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Britt F. on

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Julie S. on

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Would it REALLY hurt U-Haul to include a tongue jack as a part of the package when you rent a trailer or anything that you have to hook up and tow??? I DO NOT understand this!!!! I am not going to go into great detail, but my complaint involves our rental of a 12’ cargo van (trailer) and my 80 year old Dad struggling to get it unhooked from his truck when he returned it, only to find out that he had to pay MORE $$ for a simple jack that should have been included with the rental!!!! I PROMISE that you will not go bankrupt if you provide jacks, U-Haul!!!!!!

Richard A. on

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Drop off of equipment was easy and 24/7. Receipt was mailed quickly.

Richard A. on

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Drop off of equipment was easy. They sent my receipt quickly.

linda H. on

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Very good place.

CHARLES S. on

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Lady that helped me with the rental of trailer was very professional kind sweet and very efficient

Jeremy L. on

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Ramon L. on

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Jack K. on

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Ted C. on

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Kevin N. on

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Dropped off trailer on a Sunday so nobody was around. The ladies I talked to on the phone to confirm my delivery were very professional and courteous so double their pay also. (Just don't raise the rental rates).

Robert E. on

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GREAT SERVICE

David M. on

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tiffany R. on

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mary W. on

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Jonathan T. on

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melvin H. on

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RONALD L. on

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sean K. on

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was able to drop off at night before,no problem

janet H. on

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Martha P. on

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Location was closed.

Beau T. on

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Cyrus S. on

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lynn M. on

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Michael W. on

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carole O. on

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Pleasant experience, thank you so much!

Clyde C. on

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Customer service was excellent. Location was 38 miles from where I requested. Bummer!

kari L. on

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The attendant was awesome! She was very courteous and helpful??

Emmett D. on

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Marvin T. on

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Stan W. on

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I checked in online, but still had to give license plate info when I arrived.

Karen T. on

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The customer service 1 800 go uhaul phone number wait time was in excess of 25 minutes the two times I had to use it to change pick up and drop of days.

michael W. on

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cor W. on

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Corey C. on

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I rented a 26ft truck through this business. The air conditioning did not work on this truck. I had to drive from FL to TX with windows down in 95+ degree Fahrenheit temperatures. It was a brutal drive with two kids in the vehicle.

kasi J. on

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U-Haul’s website has this locations hours incorrectly listed. We can see this location for storage and are very pleased with the polite and friendly staff as well as the very well maintained equipment and site in general.

CHARLES S. on

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Very professional and friendly

Joseph S. on

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Very pleasant...

Wayne G. on

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Customer did not leave a comment.

Megan S. on

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The lady that runs the place was very rude and did not make the return process pleasurable whatsoever. We were told upon pick up if we brought the truck back with 1/4 tank of gas we would be reimbursed $10. This did not occur and the lady argued that it had 1/4 of tank upon pickup which in fact it only had an 1/8 of a tank when I picked it up. This was very frustrating and has deterred me from ever using this location again. Yes it was only $10 but the attitude we were given from her was not called for.

michael W. on

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Janet B. on

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ray B. on

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Driver sid tail light blinked on and off during travel on tow dolly. Air conditioning did not work in truck, gas gauge may not be accurate (totally topped off thank, and it never read above 3/4), high beam / low beam lever would not change the headlights. Penske maintains their fleet a lot better.

timothy S. on

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All the people were well trained and courteous

Roy C. on

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No complaints, but I had locked my car keys in the uhaul during overnight return, and got there in the Morning to retrieve them and the lady helped me get them back with a smile on her face. Very friendly lady.

patrick H. on

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Rented a car hauler drove it to North Florida every time you hit the brake to brake switch stay locked up for a few minutes hard to get going

GARY H. on

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Will D. on

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We picked up the vehicles two of them one had less than a half a tank and the other one had a quarter tank we drove the vehicle is approximately 5 miles to our location and I had to put gas in them I put more gas in them then when I got them. I swept out the vehicle swept out the inside of the truck returned it and the lady came inside and said there was something on the window that was dirty and charged me for that and told me that the gas was low I was not going to argue with her because I was very tired but I return the truck with more gas in it the night when I left and ended up paying extra money

Eugene A. on

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Claudia C. on

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Cherie D. on

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Needed more help there

WILLIAM P. on

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john P. on

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Jody D. on

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Scott H. on

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MICHAEL N. on

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Anthony B. on

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Anita K. on

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My uhaul was just shy of half a tank where I agreed to bring it back on however I hadn’t filled a uhaul before and mis estimated and came up a bit short and there was a balance produced of 23 dollars because of this well I was totally broke and didn’t have it not expecting to have a balance at all I’d spent over three hundred dollars for the uhaul I asked her what she could do she told me they would come after my drivers license and ban me from uhaul!!! I called corporate who immediately offered a promissory payment plan that I could come back in 7 days to pay and asked why the store had not offered that!!! I like you to ask!! And tell them well thanks for treating me like shit over 23 dollars!! Lost a customer!!!

patti W. on

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adrinanne S. on

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Fast and great service

jack F. on

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Alan J. on

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worked fine

Tabitha F. on

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I dropped the truck off overnight, so I cannot provide any real feedback since I was not inside the facility and did not interact with personnel.

Richard D. on

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Customer did not leave a comment.