Very efficient and friendly staff. Got me on the road in just a few minutes.
DAVID B.
Customer Reviews for Taylor Storage Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul did a poor job and letting me know where my pick up location would be I assumed it was in Tallahassee and as it turns out I had to drive an additional hour south to go pick up my U-Haul which I reserved two months prior. I had no choice but to drive the extra two hours round-trip to pick up the van. I will never rent from U-Haul again.
Arturo V.Things worked as designed.
wade B.The lady here, made me feel like I've known her for years! Awesome service!
Penny W.Maybe clean the inside cab of the trucks a little better
CHARLES B.Wish I could remember the girls name that took care of us. This is the second time we have used this location and the service has been excellent.
Susan S.Super staff.
WILLIAM P.Great no problems at all
Jerry G. | Overall ExperienceEasy and convenient!
WILLIAM G.The equipment was excellent. The facility manager has mastered customer service. Thank you for the great trailer rental and thank you for being so kind. This facility is a great place to rent a UHAUL. Wonderful experience.
Harry G.Nothing
Kathy G.Even though it was during their working hours and the sign on the door said open it was locked , and no one was available.
Christopher S.Polite, had what I needed. Great to deal with.
WILLIAM G.free insurance and a free tank of gas. Maybe lunch or dinner waiting when I come to pick it up and free ice cream when I return it on time and in perfect condition. You asked ;-)
MICHAEL G.Good place for temp storage needs. Easy access day or night as you need.
PATRICK W. | Overall ExperienceStorage unit is very clean. I kept items in storage there for 3 years and never had any problems with bugs or rodents. Staff is very friendly.
Shannon W. | Overall ExperienceAmazing experience
FRANCES D.Customer service was outstanding
James S.Was overcharged an additional day rental that I didn't use, inside trailer had to be swept before I could load.
Anthony S.Staff was courteous and knowledgable. Equipment was ready to go when I arrived, no waiting except for the obligatory paperwork, which again was handled quickly and efficiently.
Dan B.Everyone was so helpful at Taylor Storage. Treated you as if family definitely recommend.
MARK C. | Overall ExperienceAlways clean and secut
timothy s. | Overall ExperienceNo need to improve this location. Very well run and it was a pleasant experience.
JAMES M.Jenny is an angel, she waited for us and that was awesome even told me that if we arrived at a certain time she would be gone for a short while and than be back in 15 mins, that is awesome that is very professional in my eyes. I will most certainly recommend this location to my Florida family.
JAMES G.the lady that helped us was very courteous and handled the transaction in a professional manner.
ROBERT W.Very clean, climate controlled, and overall a good storage company. I would use them again if I needed storage again. Would definitely recommend !
MATTHEW D. | Overall ExperienceNot make some one drive over 60 miles to pick up when they made reservations a month in advance. Cost me lots of extra mon6
Gail T.Nothing to improve everything was great and nice friendly service
harold J.Seldom one finds a more friendlier and helpful manager than Taylor Rental/Rentals at this location. Her concern for safety, cleanliness, and adherence to policy is unequalled.
TOMMIE S. | Overall ExperienceNothing needed to be approved because they were excellent employees. Very respectful and very determined to keep customers happy
Colby M.The two workers refused my daughter service
SAMRIA W.Always use Taylor storage to rent uhaul. Uhaul service the best
lewis T.The service was excellent.
Lance C.Great customer service, equipment clean and well maintained.
Randall T.Very helpful and quick!
CHRIS B.I was not informed about an additional fee of $15 each day after my initial move days allowed. I was told it would be $40 a day not $54
SUSAN M.Easy to get in and out. close by and enough space for what I had. Thanks
JERRY M. | Overall ExperienceSuch a great team at Taylor Storage. Some of the first people we met coming to the area. Always helpful. Would highly recommend!
Kevin C. | Overall ExperienceTaylor Storage always has the best service & equipment. Wouldn't go anywhere else.
Kevin C.The check-in employee was especially helpful and friendly. She was efficient as well. The entire process was quick and easy...so much so that it left me with the idea that I could easily do this again.
ROBERT K.Open on time
Raymond G.Thank you for allowing me to rent from you all.
GRAVITATIONAL B. | Overall ExperienceI did not drop off the rental unit in Perry, FL. I dropped it off in Dothan Alabama.
CHRISTOPHER J.Very Pleasant Staff.. Everything was Great! Keep Up The Good Work!
rhonda f. | Overall ExperienceEveryone at this facility has always been very friendly, courteous and accommodating. I would highly recommend this storage facility.
FRANK B. | Overall ExperienceThank you so much for the wonderful service
JUBRAN I.The light of the trailer did not work. It is important to make sure all equipment works as it should.
Victor B.Several problems with the tow dolly and we tried to return it and the office was closed and said that it was open till 5pm and we tried to return the equipment at 3:30 the same day we rented just 2 hours earlier
Linda P.The Customer Service representative at thi a location was Awesome. Very nice and helpful. She went above and beyond to ensure we had everything we needed.
Maureen T.Never renting from U-Haul again.. the drop off procedure is a pain in the ass!
Ricky R.Everything was very good
LINDA P.Great staff. Was coming from Orlando late night Saturday. Had no problems with family picking up the trailer without me there. Thanks
Jonathan S.JH2922F truck was clean but definitely needs front end work. Rides like a bucking bronco. Possibly only needs front tires balanced. 300 Miles of that hurt my back more than loading/unloading the truck. Also ramp VERY difficult to slide back in. 6 karate kicks later it seated in place. Red tag this truck! Taylor Service Center - I used them many times in past, always got me through quickly and efficiently. Taylor storage also good to use, had them for months.
Brian P.I made reservations through U-Haul for an additional storage unit. When I arrived they told me I had no reservations as they were not part of u-Haul.
Ronna J.Best encounter with customer service! Worked out more storage availability when there was nothing available at the moment! Jenny was unbelievable at making things happen and to help during trying time!
TED C.Extremely dissatisfied with Uhaul!!! Reserved my rental weeks in advance for pickup. One day prior to pickup, Uhaul called and sit was unavailable. I had to drive 110 miles round-trip. Extremely dissatisfied. Highly doubtful I will use Uhaul again and will not recommend them!!!
Dennis L.Really nice people at our time in need thanks
David W.I have rented trailers from Taylor storage and dropped of rental they have always been A plus
CHARLES S.Great place to rent
Wilber M.I don't think there is anything. It was quick, pleasant, equipment was clean, affordable. Staff was extremely friendly and helpful.
VALENA D.Ratchet straps need lubrication on a scheduled program throughout uhauls fleet.
Barbara A.Same
David W.N/A
Johnny W.This location helped us straighten out the mess the Kissimmee location made.
Denise C.Jenny - was so very knowledgeable, instructive, helpful & friendly. She made sure that we understood all aspects of the tow-dolly.
mary H..
David R.Revise your business model.
Louis R.Had to hook up trailer with no assistance from representative. Trailer left clearance lamp had previously been damaged. Trailer was also full of sand. Equipment overall was sub-par. A good solution would be to ensure that better QC for equipment check-in will reduce customer complaints regarding same.
Louis R.I tried to rent a ramp but was told they were connected to the bigger trucks and couldn't be removed. So us 2 ladies and 1 man had to unload 30 cases of flooring and a sink and bathroom vanity from truck into the new house. I am 74 years old and would have been nice to be able to use our hand truck to walk it into the new house
Sharon K.