Customer Reviews for Taylor Storage Center LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Storage Center LLC

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Johnny W. on

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Denise C. on

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This location helped us straighten out the mess the Kissimmee location made.

mary H. on

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Jenny - was so very knowledgeable, instructive, helpful & friendly. She made sure that we understood all aspects of the tow-dolly.

David R. on

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Louis R. on

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Revise your business model.

Louis R. on

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Had to hook up trailer with no assistance from representative. Trailer left clearance lamp had previously been damaged. Trailer was also full of sand. Equipment overall was sub-par. A good solution would be to ensure that better QC for equipment check-in will reduce customer complaints regarding same.

Sharon K. on

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I tried to rent a ramp but was told they were connected to the bigger trucks and couldn't be removed. So us 2 ladies and 1 man had to unload 30 cases of flooring and a sink and bathroom vanity from truck into the new house. I am 74 years old and would have been nice to be able to use our hand truck to walk it into the new house

Jimmy P. on

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RICHARD S. on

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debbie L. on

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the staff was excellent the lady who took care of my needs was so nice and caring to help with the hook up of the trailer and her office smelled so good she ask me to go to lunch but I was in a rush I will definitely use this location again!! PS the trailer was in such good condition I may rent it again thank you uhaul

LAURA C. on

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DAVID H. on

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Clerk was friendly and accommodating. Very helpful and would recommend in the future.

Camise P. on

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Daniel P. on

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The rental unit was very old and they told me at the pick up location they hope they take it out of service. Tires were not good.

Elizabeth R. on

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kari L. on

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Fast and friendly ?

Thomas P. on

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Alfred D. on

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Dawn W. on

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I arrived with some dirt and tape on the floor of the truck that I was unaware of. My fault. It was taken care of with no issue. The gas gauge was just a fraction under 3/8 of a tank...the amount required. I had to drive up the road to put in exactly 1.2 gal ($3.06) of gas to bring the tank to the 3/8 mark. The lady attending badmouthed the community I was moving to...asked why I would move there and went on to explain what a bad community it was. She said nothing negative about U-haul itself, but if she is extolling the negatives of the town and not the positives, she would best serve U-haul renting trucks out rather than receiving trucks in. To her credit, she was very nice when I came back with the gauge exactly at 3/8. If I had not put in 1.2 more gal of gas, I would have been charged and additional $18...pathetic. Please consider bringing your gas pricing into line with most car rental businesses.

James F. on

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The lady that manages the location could not care less about not having what was reserved. Her comment was " well I guess that's life" when they didn't have the 15 ft truck. An upgrade to a 26 foot truck is not an upgrade if you can't use it nor do you need it. Over the past few years, I have used Uhaul several times and this is the worst location that I have ever encountered. They are not U-Haul Quality.

Earl C. on

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Alfred D. on

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one

tina A. on

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The truck was filthy inside, I kept having to jump the darn thing to start it. Until I figured out what the problem was. It was the positive cable, it was not hooked up because it is a side mount and the dang screw was stripped out.

Jeffrey R. on

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Very friendly and knowledgeable staff

Sue P. on

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tina A. on

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Not a thing, my visit there was very pleasant. The staff are very professional!!!

WILLIAM S. on

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U haul has always been quick and easy to deal with for me

horace michael K. on

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Great service !! Nothing could be any better

James M. on

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Customer did not leave a comment.