We did a night drop so I can’t comment about the inside or staff.
Suzy P
Customer Reviews for Taylors Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Taylor’s is awesomely awesome.
JEFFREY BDale does an amazing job with taking care of his customers! We rent from them all the time.
Sheryl SThe cab had a smell and the windshield was crusted with bugs and smears. The truck had 160K miles and the transmission didn't shift smoothly more like a jump. Most of the U-Haul equipment I've used in recant years was new or fairly new. Looks like U-Haul is headed back to where it was when it was known for old and unsafe equipment. I home this truck was a ready for retirement. It was nasty, has rust and grease on wheels. It needs attention. The only clean part was the back where the cargo goes. Thanks for listening.
Steve CReally helped me out in a pinch. Needed to move some stuff quick and did everything he could do to help me.
DENNIS DFriendly and helpful.
STEPHEN EAwesome customer service... Wasn't just a rent and go, it was rent and make a friend,,, Thanks..
kenny bThe employee assisted with booking the trailer up and ensured all lights were functioning before I left the property. Overall great experience.
Ashley RVery friendly, helpful and easy process
Lisa KHours are short but very friendly and helpful
Baron AGreat place easy to deal with
gene sMy truck was only 1/2 full of gas at pickup. I paid $62 to fill it up before I even started my move. I return it full. Other then that, Uhaul was great. The truck was perfect for my move no issues with it at all.
RICK WI Haul system was down the biggest part of the day we pick out Truck and Trailer up. Did not have the same equipment available that I reserved . So I had to pay more to get A trailer. I returned my equipment in the next day very cleaned. It’s been several days now . Still have not received my Refund from the company on my Deposit. I don’t understand why U Haul had to Hold such A amount on my Bank account. And now still has A hold on my money. U haul didn’t have to wait several Days for me to pay them. I shouldn’t have to wait several Days for them to give me my money back. So no not happy with this rental or U Haul
Lonnie MQuick and easy to work with
Heather HWhole different experience than the one off Kanis road. They were kind and inviting people, they asked did we have any problems or issues. They cared about the equipment and people. I would definitely use them again.
robert cNothing! Excellent exceeded my expectations!
STEVE CPerfect!!
Patricia BJust disappointed that we ordered an appliance dolly and there was one there but we couldn't use it because it didn't have some kind of number. Tire pressure was low on all 4 tires.
Michael WWas very courteous and took care of all my needs. I would highly recommend them
cheryl gSuper easy & accomodating
Tom SDale was great. no complaints at all. Give the man a bonus.
linda lTrailer was full of leaves and debris and dog food m. I had to clean the unit out before I could even use it not to mention I had to attach the trailer to the truck because the shall rep didn’t.
Dustin RTaylor’s is very convenient. I didn’t even realize they were there. Very nice, polite, and helpful
Richard WI dropped off on Sunday when Taylor's Automotive was closed, but didn't have any issues with the drop-off.
CHRIS PClose no drop box available
JORGE Rnothing
sam gPlaced the keys in the drop off. I was emailed a receipt the next day. Easy!!
Heather BVery easy, quick return
Judy SWas charged to much for three days, will not use u haul again
Leslie MThere was some confusion with the links I was sent for drop off. One said to return the truck to a different location. The person who helped me locate a vehicle and make changes couldn't have been more helpful and pleasant!
Doty WHave rented from Dale many times. He does a fantastic job
JERRY BThe person was on lunch so I cannot give a good review or a bad one. However, it’d be nice if they complete the return for the U-Haul right away instead of 3 days later.
Shelten BLocation closed when we dropped off
Lisa KI'm not sure you could have made my rental any better than it was. Very pleased with Taylor's Automotive
BRUCE DProvide a place for pulling in and picking up equipment. Not having accessible lots is really unacceptable.
matthew MExcellent customer service!!
Kaysie MThere is nothing to improve.
Sally M3 miles from my home and always has what I need even at last minute notice. Great service..
James HKeep up the good work.
Richard SThe Manager/Owner @ this location provided a great experience throughout the rental process! Thank you ver much!
Mike ZTruck was in poor repair. After loading the truck and starting in the road… realized there were significant problems with the truck. After calling the main customer service number they were not able to provide much help at all.
Steven Cnothing ....this place was extremely helpful / it was easy to pick up the trailer
MATTHEW MSend them to Taylor's In gunbarrel city tx. They are top flight service a++++++
Brian HNo receipt Called uhaul. No call back.
Kent DTo awkward to pull in and exit
Shirley h