Customer did not leave a comment.BRUCE M.
Taylors Saddle Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The shop be open when picking up and possibly answer the phone when being called. Maybe pull the trailers to the front of the store vs the customer going to the back and having to call dispatch to see which trailer to take and load the trailer themselves, like we did.Michelle Y.
Customer did not leave a comment.james M.
One of the tires was worn quite a bit, with a funny wear pattern. The other was brand new. Seems like they should be more evenly matched, but the trailer worked fine with no problems.Greg M.
Customer did not leave a comment.Chad F.
The local people are fine. The corporation is awful. Accepting a reservation for a truck at a location that doesn't have trucks is unacceptable. I had to rent a car and drive 50 miles to pick up a truck that I reserved well in advance. Your business model is horrible. I will do my best to never use uhaul again. Who would think that treating customers like this is ok?William G.
Customer did not leave a comment.Tamara V.
Excellent in working with Trent! highly recommended!Clifton H.
No problem. Unhooked and receipt in hand.Donald H.
Customer did not leave a comment.Alexis R.
Customer did not leave a comment.Brad R.
Customer did not leave a comment.theran H.
Customer did not leave a comment.Carissa W.
Customer did not leave a comment.Francis C.
Customer did not leave a comment.Kim C.
Customer did not leave a comment.Sandee Z.
Customer did not leave a comment.Cindy B.
Customer did not leave a comment.dennis L.
Thank you!jenn E.
They were closed when I dropped it off on Saturday afternoon. No issues.Robert S.
Put up signsMike A.
Customer did not leave a comment.shelly S.
Keep up the friendly, helpful ways!Laurie W.
I dropped off at the wrong location due to a miscommunication when renting the unit. Taylor's was more than helpful getting everything squared awaysteven P.
Shop owner could stick to regular office hours and be available to the customersBRAIN S.
Customer did not leave a comment.Debbie R.
Nothing, had an issue while moving between locations and called customer service and the lady at Uhaul helped us find a location to get the tire repaired on a Sunday, and we continued on our way with little to no delay.Kyle T.
Customer did not leave a comment.Todd M.
Customer did not leave a comment.Danielle C.
Nothing great location excellent service !!Nancylee C.
Customer did not leave a comment.Robert K.
Trent is a great guy. Very pleased to have had the opportunity to meet him during my moving process.Dean K.
Customer did not leave a comment.SHELDON H.
Customer did not leave a comment.John B.
Customer did not leave a comment.Todd M.
When I got to the location, after driving 90 miles out if my way from where I had reserved a truck, there was nobody there to help us. I had rented a dolly and was obviously unable to get one. The truck wasn't swept out and the cab was dirty inside. There was something splattered in the roof and ashes in the ash tray as well as the truck needing a wash. It was an extremely frustrating experience.Chris F.
Trent is fantastic and his location perfect. Give him more resources!Deborah R.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.Kalynn B.
Customer did not leave a comment.MICHAEL H.
Both times I've dropped rentals here have been great experiences.Mike S.
Clear the ice off the trailor and unthaw the ramps for it before renting it to someone without tools. Fix the trailer connection wires so a renter doesent have to by an extension adaptor to make the trailer end of the power wires be able to reach the back of a vehicle without buying an "extension cord". The ramps were frozen in, and the trailer had so much ice build up that the vehicle to be towed almost slid off the trailer on the ice build up. The straps were about 3-4" too sort to reach aroung the tires of the vehicle being towed which required additional tools to be purchased just to secure the vehicle to the trailer. Lenghten the straps to accommodate new style vehicle tires. Lenghthen the power connection wires for the trailer.bruce H.
Customer did not leave a comment.SETH W.
Customer did not leave a comment.SHERRI H.
Customer did not leave a comment.THOMAS B.
Very friendly service!TONY R.
Customer did not leave a comment.BLAZE K.
Right side window missing a screw, making it very difficult to adjust. Truck can use a front end linementCLIFF H.
Customer did not leave a comment.RITA F.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.M PETER N.
Friendly old school service, highly recommended.Michael H.
Taylor's was fantastic!! Had the truck set up for millers corner sidney mt . They were so rude and was to call me when my truck was in and ready they had two trucks in and I got a email saying they didn't have even one. I called Taylor's and he had it transferred over to him in no time. What a wonderful job he did for us . Thank you for your help.JENNIFER C.
Customer did not leave a comment.DIXIE M.
Customer did not leave a comment.Timothy N.
No one was around when we dropped off but the grounds were well maintained and they were speedy checking us in when they opened this afternoon.SEAN CONDON H.
Needs a better sign outside store to indicate UHAUL location.Jason W.
Keep up the good work! ! !ELIUD V.
Customer did not leave a comment.linda C.
Customer did not leave a comment.DON S.
Make sure the unit is fully cleaned out and swept before it is rented out to new customer,especially when its say you have to return it clean. Also let customers know that there stuff is going to get wet cause the units are not even water resistant.johnathan H.
Customer did not leave a comment.JENN S.