Customer Reviews for Teji C Store Management LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

The reservation was switched to this location for no apparent reason and even though the pick up time was supposed to be for 9am the truck was not returned for us to pick up until 12pm!!!!! Seriously kept us from getting loaded and on the road back to my apartment in Dawsonville GA. Won't be using U-haul again any time soon!!! Won't recommend to anyone else.

Rating:

5.0

Customer service was excellent

Rating:

1.0

There was trash behind the seats and I returned it with the same amount of fuel that was in it and they charged me $54.75 for 6 gallons of fuel. They are a rip off they wait till you leave and then add all these extra charges that should not be there.

Rating:

1.0

I booked from the website and when I got there to take the truck he charged me double

Rating:

5.0

For Uhaul overall. If people are paying all that money to rent the truck, why do we have to pay if that money for mileage. I was not happy that they took an extra $194 from me after I &have already paid for the truck. They should really consider unlimited mileage

Rating:

3.0

I was charged extra for gas and no one is trying to help me

Rating:

2.0

Kirpal is an asshole

Rating:

5.0

Nothing. We've lived next to the gas station that is also a uhaul vendor for 5+ years. My husband and I just bought our first house and this is our first time having to move legitimate furniture (not just a chest with a table leaf on it we used as a table). The gas station is fantastic, the owners are reputable and hospitable. The uhaul equipment was clean, well maintained and drove perfectly. We're thrilled uhaul was the seamless part of an otherwise chaotic move, so thank you for being a sturdy and reliable cornerstone for us to lean on and breathe for a couple hours. 🧡🤍🚚

Rating:

5.0

NA

Rating:

3.0

Quick return

Rating:

1.0

Customer service horrible! Don’t even help attach trailer to truck! Not knowing they didn’t trailer fell off. To even stTt o has to ask a stranger help me move the trailer out of the ditch. I had to wait 20 mins just so the person could attend to other customer that’s way getting gas even tho they came in after me. They can not run a gas station and U-Haul business together with only one person. Won’t use them again

Rating:

3.0

Vehicle was dirty inside the cab and very, very dirty inside the back. Vehicle only had a quarter tank of fuel when it was received.

Rating:

2.0

The right taillight was out/ the ratcheting release for the tire straps did not work on both sides. had to use a screwdriver to release the strap in the turn buckle. The owner acted like it was nothing. He was so busy with the regular customers coming into the convince store & I had to wait and extra half hour to pick up the unit. On there order site, i HAD TO PAY A 75.00 deposit and not the 45.00 plus tax price. This is a hidden thing from the uhaul site that needs to be brought up to the person renting it on the site that they are renting the unit. Very disappointed in the uhaul site for not mentioning the deposit.

Rating:

2.0

The passenger front tire was under inflated, the tps warning on the dash showed. On my way to my destination I stopped at the rental place so the attendant can take care of it, he claimed that I should use my own money to take care of it. He claimed he has nothing to do with it, it’s between me and U-Haul.

Rating:

5.0

All great customer care Can’t be better Thanks

Rating:

5.0

Just what I needed, a mile from my house. Thank you

Rating:

2.0

Have an attendant that is not working alone and has actually hooked up an auto transport trailer.

Rating:

2.0

Horrible communication, dirty trailer as well as no wrench attachment

Rating:

3.0

Make sure times are more specific and trucks are there at the correct times.

Rating:

1.0

First of all the vehicle was not clean. The knob on the driver's side window was broken. This location tried to upcharge me with saying the fuel was not returned back to the same amount as when it was rented. I provided photos of the gas tank meter when I took the vehicle, as well as when I returned the vehicle. There is a serious language barrier with this location.

Rating:

1.0

The U-Haul was not wiped down. The employee that did my transaction apparently couldn’t speak or understand English. He gave me a quote but he didn’t honor the quote and charged me an extra $70 on top of the original quote!! Literally ruined my day and I will never do business at that location ever again!

Rating:

5.0

Very helpful staff. Excellent experience

Rating:

3.0

Inform the Rep that basic information about the rental is a must to explain . Therefore if any major questions come to mind then have that customer to refer to the email and text message with a better explanation

Rating:

1.0

the worker was not professional at the store he needs to be trained he didn't know anything about u-hal.

Rating:

3.0

The first person I talked to did not speak English and was difficult to understand. He was very pleasant and professional though.

Rating:

2.0

The guy at the counter did not understand a thing I said

Rating:

1.0

This location was absolutely terrible. They did not know what they were doing. Tried to hook the trailer up the wrong way, and then scolded me for correcting it. I have used U-Haul trailers many times in the past but after this experience I will be re-thinking ever using you again

Rating:

3.0

It took about an hour to get the keys due to the man not understanding how to ask me for a non family members number. Which I’ve never had to do before.

Rating:

1.0

Truck had no fuel, light out in rear, had to wait for a person to come because attendant did not understand english or how to use system. Could not understand second man who I had to wait on, did not go over contract, charged for gas after drop off, after I paid to put in truck before I could use. Awful location/service. I originally did not schedule to pick up at this location, scheduled 7 days in advance at another location and Uhaul changed it and I had an awful experience do to that, among other issues. Never ever use this location again and advise others not to either. Also do not appreciate Uhaul ripping me off on fuel cost. Completely dissatisfied with Uhaul all together.

Rating:

1.0

The gentleman couldn’t find my reservation at first. Then I had to go back over and answer the questions i had previously answered when reserving the truck and trailer while he had trouble typing it all in. We couldn’t understand him and he couldn’t understand us.

Rating:

5.0

They were nice and efficient and the truck was really clean

Rating:

2.0

This location did not have the dolly's which I I ordered: furniture dollies, appliances dollies, or any extra regular dollys. I ended up having to buy my own down the road. The owner of the store tried to help the best they could and this isn't a fault on them, but on Uhaul for allowing me to pay for things unavailable at this location.

Rating:

1.0

They over charged for the mileage and would not answer the phone or give me a receipt in person.

Rating:

1.0

This location is a gas station/store that is more interested in helping its walk in customers rather than a u-haul customer. It took me over an hour to pick up a trailer and I was forced to buy a $100 hitch because Your trailers do not fit 2 inch balls! According to the web site they fit 2 inch and 1 7/8 so either I was purposely ripped off or the guy does not know how to hook up a trailer. I I did not request to pick up at this location and was sent here by U-haul so beware of picking at stores that are not U-haul service centers.

Rating:

4.0

Very friendly staff on-site and helped us navigate a last-minute change well!

Rating:

1.0

Uhaul leaked ruined 2 beds 3 tv's and two robot vacuum cleaners

Rating:

1.0

Customer service was horrible. Workers had no knowledge of unhooking equipment and told me to do it. Horrible experience! Will not be returning, and will not be referring any of my friends or family!

Rating:

2.0

Customer service was horrible very rude

Rating:

1.0

They over charged me. My rental was never checked in on the date I returned it.

Rating:

5.0

Great Experience

Rating:

5.0

It was suppose to be 19. 99 but instead I paid 29.99 plus 79 cents a mile and I only had 6 hours.

Rating:

1.0

The vehicle was barely running and in very poor condition. When the vehicle was picked up i immediately had to fill it up as it was given to me with 11 miles until empty in the tank. The customer service was absolutely horrible. The 15 FT U-Haul almost broke down on me. Worst U-Haul experience.

Rating:

1.0

everything

Rating:

3.0

Don't leave old pizza boxes behind the seat. The clerk was pulled away from processing my rental (several times) to wait on customers.

Rating:

2.0

Truck was gross. We had to sweep the box part of the truck out. It was trash, cigarettes and crack roaches in the box. Working with the person in the gas station was not pleasant at all his English was not good AT ALL therefore communication was off. I did all of the checkin online and his system did not recognize my check in a huge waste of time.

Rating:

2.0

Items I paid extra for wasn’t in truck. The uhaul pick up person was unprofessional and unhelpful. It was an inconvenience.

Rating:

2.0

Crowded. No where to really park a truck with a trailer.

Rating:

1.0

We had to reserve the request outside the store because they couldn’t figure out how to do it for us, then the trailer was stuck in a ditch and we had to help get it out and hook it up. The trailer was full of grass and debi inside, I had to sweep it prior to using it

Rating:

1.0

Language barrier, he did not give me the dolly and furniture pads I paid for, the gas level was written to be at 1/4 tank but was only at 1/8. He did not inspect the truck with me and I was already in tears when leaving due to stress of communicating with him so I didn't realize all of this until I got to the loading location. I came back and asked for the dolly but said nevermind on the pads as I was already loaded and ready to now unload. He was very difficult to deal with and they acted like I was trying to rip them off for 1/8 tank of gas and steal a $7 dolly. Never again.

Rating:

5.0

Very good customer service

Rating:

1.0

Engine light on . The gas was almost empty when I got in. They over charged me on the order .

Rating:

5.0

Service was excellent nothing needs to change

Rating:

1.0

Please do not park the trucks so far back in the woods I was allergic to some of the plants I had to touch to open and check the back of the truck before I took it . No ONE knew I was there and that truck was rented and I had to get the equipment myself from behind the building and into my truck ( they are all VERY heavy and we found out the day after that I was pregnant so I should NOT HAVE EVER lifted that dolly .

Rating:

1.0

Was only four hours late returning equipment and was charged a whole day late charge. Explained about delay but they didn’t care and charged me an extra $ 80.00. Not happy about that.

Rating:

4.0

Clerk was friendly and knowledgeable. Efficient. Store was a bit cramped..

Rating:

1.0

Please get another vendor. This location was terrible. Bad customer service and the person who was supposed to support us did not know what he was doing. We ordered a dolly to help us but it was not in the truck and he charged us for it anyway. I had to call customer service to get a refund.

Rating:

2.0

The trailers were parked in high grass. And the straps on the trailer were broken. Only one was able to be used. The owner was too busy to assist with getting the trailer attached.

Rating:

1.0

I used my bank card and my information was used soon after in Florida while I was moving in Georgia that was not a coincidence I seen shit going on in that store owned by foreigners. That was an experience from hell. Thank god my bank and LifeLock fixed the theft on my card

Rating:

1.0

I did not want any extra fees , she ask for $162 and I thought it was high because of fees and junk crap that’s unavoidable if she would have had a line item of charges shown to me I would have avoided the charge but she didn’t want to show me the itemized ledger just ask me to sign for the 164 When I returned the truck , the rep said he doesn’t check people out , I explained I don’t want extra charges so check me out , he said I don’t do that instead of arguing how stupid that sounds I go take video footage of the whole truck and they charge me a cleaning fee for a few pieces of lint in a 26 foot truck . This is so bad I bet he planted the lint in the picture . I got charge around $70 over what I should have been charged . From mileage to cleaning fee and trip protection.

Rating:

1.0

First, when picking up keys for reservations, they need to not shove Uhaul renters to the side and let 15+ other gas/convenient store customers get the attention. There were two other workers in the store. One at the counter and one in the back. One of the two should have dedicated themselves to helping with the Uhaul rentals if it's such a hassle. Second, They need to inspect their trucks more when received. The one I got had a missing catalytic converter. I was on a time crunch and did not have time to shop around for other trucks. So I left with the loud straight piped truck and called them along the way to inform them of the unbearable noise. Found out, by looking under, that the catalytic converter was missing. I called Uhaul customer service and notified them of the issue.

Rating:

1.0

NOTE: U-HAUL 100% MESSED UP MY RESERVATION BY **CANCELLING** my reservation. My reservation was made on Monday, August 29th for a pickup on Thursday, September 1st. It took 2+ HOURS to get this straightened out with U-Haul and where I was renting the truck - even though the truck was sitting right there on their lot without a reservation. Therefore, we did NOT ARRIVE to my UNLOAD DESTINATION UNTIL 9:00 p.m.! The company contracted through U-Haul for the unload service (Ty @ Wolfpack Movers) was AMAZING! They went above and beyond what anyone could ever ask for. They came to my new residence at 9:30 p.m. and unloaded me! Now, of course, if you all hadn't CANCELED my truck reservation we would have been there about 7:00 p.m. maybe even earlier. Yes, I am very angry and upset with U-Haul. They kind of have you caught because there's not too many other companies out there that do what they do so they can get away with crap. Pick up location The store was not only a gas station, a gift store and many other things and it's like the U-Haul was the last part of what they cared about. I was not instructed in any way on anything of how to operate the truck, and being a female, that would have been nice. I've never gone to rent a U-Haul truck before and found for sale a black Wonder woman bong - Yes that's right bong - something that they used to smoke pot with! Just a weird vibe.

Rating:

2.0

Tried to explain to the gentleman that I was told on the phone they’d give us a courtesy extra day for the truck rental. He was rude and nodded like whatever. He charged us anyway. Causing me to call back in again. Spent hours on the phone between people. We had been told they’d make an exception and let us turn in later and not charge for it due to issues we’d had. Then 3 days later get another call asking where my car trailer is, he hadn’t checked it in with my truck rental, yikes! It was definitely returned at the same time. It’s been sitting at his gas station.

Rating:

1.0

It took the clerk over 30 minutes to process my request and I was the only person in the store. Then when customers started coming in he had me wait. Then he asked for next of kin information. Once I got the contract and I go outside and the trailer doesn't have a ball mount. The clerk attempted to sell me one for $90. I will NEVER use this store again. Poor customer service and they didn't have what we needed.

Rating:

1.0

I advised the man that Uhaul had told me they were giving me courtesy extra time on my rental, I had spoke to them earlier in the day. He still charged me an extra days rental fee and it’s been extremely hard getting all these extra fees off our account and customer service is not good a huge run around to say the least!

Rating:

1.0

Customer service a very poor I told the rep that the truck was extremely dirty he said he don’t know call uhual as I was driving I realize the truck was infested with ants I mean over 40 ants it was very bad I was getting bite all over my body very very very disappointed with this location driving gave me extreme anxiety I never seen so many ants I mean they where trails of all over the truck I was stuck having to drive that or be stuck I had to throw out a lot of my Stuff because of it very very upset

Rating:

1.0

The whole experience was terrible. The original pick up place was changed, the second location did not have the required truck for one way transaction, sent me to another location, but did not make the required transfer in the system, the third location could not rent it to me because the second location did not know what they were doing. I had movers waiting around for 2 hour not doing anything because Uhaul didn’t rent me the promised truck for 2 hours. Lost $150.00 worth of time payable to movers for sitting around waiting for the truck. The worst rental experience I have ever had in my 67 years of life. Filed a dispute and hoping Uhaul will adjust my bill to reflect, and refund the lost $150.00