Customer Reviews for Teji C Store Management LLC
(U-Haul Neighborhood Dealer)

41 reviews

758 Villa Rica Hwy   Dallas, GA 30157

(770) 445-6116

Location Hours

  • Mon-Thur: 5:30 am - 10 pm
  • Fri: 5:30 am - 11 pm
  • Sat: 6 am - 11 pm
  • Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(770) 445-6116

758 Villa Rica Hwy
Dallas, GA 30157

Services at this Location:

Location Hours

  • Mon-Thur: 5:30 am - 10 pm
  • Fri: 5:30 am - 11 pm
  • Sat: 6 am - 11 pm
  • Sun: 8 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Frank N. 
Rating:
5.0

If you are Renting from a gas station I shouldn't get the vehicle at half full

James O. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

They were very helpful too.

Wanda V. 
Rating:
1.0

You're screwed me up, charging me for more two time unbelievable. No good services provided. The gas I used are fuel the same, all the charging me again. It was a bad experience. Returns my money 💰 back to my card. To call you very difficult to get you. It's a mess situation and experience.

Femi B. 
Rating:
1.0

I got the truck with multiple cups cigarettes boxes cigarette ashes everywhere the truck was so disgusting I told the owner he did nothing about it

antoinette B. 
Rating:
4.0

Very nice man. Had to wait because he had no help.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

I reserved a truck prior to this one at the same location in which there was a $50 guaranteed for the reservation but the truck was not there. I was told they would not reward me the money saying that the guarantee had nothing to do with available equipment even after customer service was unable to assist me with finding a new vehicle. Honor your guarantee.

James S. 
Rating:
1.0

I asked for Dallas Nebo location when I requested a uhaul truck, I was given this location. I am disappointed in the fact, the truck was not clean, and broke down as soon as I got it, within 5 minutes, it took an hour& half for roadside assistance, I had helpers wanting. I should receive some type of compensation, percentage off, etc. I even had to ask the pump to be turned on to put gas in the truck, I had to go back in the store twice. I wasn't rude or anything like bad attitude. It seems they are too busy for uhaul transactions.

DORETHA S. 
Rating:
3.0

Yes the truck was free of trash and dirt but someone had strayed the interior of the truck with tire shine. It was slippery and extremely dangerous. I fell twice getting in & out of the truck and was almost in two accidents due to my foot slipping off the brake petal.. I truly did not feel comfortable driving the truck after the near accidents. I called uhaul but did not receive any help from 8-10 people I spoke with about the unsafe conditions. They all agreed it was not safe to drive but would not assist in getting the truck back to the dealer. .

BRANDI laurel R. 
Rating:
3.0

We had to clean it before we could load it. Annoying waste of time, plus garbage under driver's seat came out with hard brake, dangerously.

Sherry S. 
Rating:
1.0

This guy is double booking and scamming, canceled my reservation and tried to nail me down to a 4 hour window to rent same day to another customer..over charged me by $80. I will be calling corporate for a refund.

TOMMY J. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
2.0

Got over charged for fuel even though I returned it with the exact same amount that I received (have the pictures to prove it). Vehicle was dirty and in need of a wheel alignment (pulls to the right)

ARON W. 
Rating:
2.0

The truck broke down about 10 miles into our trip. Waited on roadside for 3 hours before getting set up with a second truck. Wasted half a day and had to drive further out of our way to pick up the other truck. They left the first Uhaul sitting in the driveway for over 24 hours before having it towed. I would like to talk to someone.

Ronald W. 
Rating:
1.0

I was charged for a dolly I didn't ask for or even receive. I told the rep No i didn't need one because i already own 2. I tried to call the location and got no answer and the voicemail was full.

tiffany C. 
Rating:
1.0

Make sure the vehicles are cleaned for the next rental.. my rental had cigarettes ashes everywhere all over the seats.. looking at my bank account I'm noticed I was charged twice two separate amounts.. this location I will never come back to. Customer service was just not there

Aisha J. 
Rating:
3.0

The guy working there was to busy to help so just pointed to where I needed to go

Robert T. 
Rating:
1.0

How do I pick up a 26 foot box truck and it's on empty. Then I call customer service and sit on hold for 35 minutes with no answer. Live chat didn't answer. So the experience sucked

cindy B. 
Rating:
3.0

Well I was told I could gas up at the location but due to the gas shortage there wasn't gas available and then I was charged a gas fee and gas at $4.25 a gallon. So I was billed an extra $55 which i think is unfair considering I pulled up to a pump and it was the locations failure to have gas.

Rebecca F. 
Rating:
5.0

Nice customer service. Easy process.

George W. 
Rating:
1.0

I have been an uhaul customer for years and use y'all for every move . However my recent experience has tarnished my view on Uhaul as a whole. I was contacted the day prior and informed that my Uhaul was going to be transferred to another location which was okay but when I arrived I could not access my Uhaul. I had to call into the Uhaul regional support center after I was on hold with Customer Service for 30 plus minutes. After speaking to a representative she had to transfer me to another location. Once I arrived to that location that was a gas station I had to wait 45 plus minutes to even get the cashier to look up my Uhaul order. It was very unprofessional. Once he was able to pull up my order I walked out to my uhaul. Once opening the back of the Uhaul I noticed I didn't have the two dollies plus furniture pads that I had paid for. At this point I was furious because I have already been delayed two and a half hours to to relocating my Uhaul. The representative could not speak English and had to call his brother to translate. He then informed me that they only had one small dolly either though I paid for two different types of dollies. Once getting my Uhaul to my old location I noticed the previous renters never cleaned out the back of the Uhaul . It was covered in dirt and broken glass which is dangerous.

Shelby S. 
Rating:
1.0

Customer service was poor and the management was not pleasant. I was charged twice without any explanation in my bank account. I already complained about the issue to the U haul company.

Ginette L. 
Rating:
5.0

Customer did not leave a comment.

Corey G. 
Rating:
2.0

Trailer was dirty. Inside and outside. Mud caked. Operators didn't know how to open receiver thought ball was too big. Had to show them how to open receiver - turn counter clockwise

William H. 
Rating:
1.0

I dont not get what i ask for and im pick up time was at 11 am i do not get the truck until 12pm the equipment I have had pay for it was not in the truck and they charged me more than what it said on the app

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA W. 
Rating:
2.0

due to a training or some technical errors it took the better part of an hour to get the truck. He was unable to log into the system, and finally had to call his manager who did it from her location offsite. So I believe this is simply a training issue, but the site should have better support either a Uhaul tech support number, or something else.

John B. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

PICKUP EXPERIENCE- GREAT! DEEALING W/ YOUR RESERVATION DEPT WAS HORRIBLE. ON PHONE FOR 20-30 MINUTES WHO CLAIMED NO ENCLOSED TRAILERS IN ALL METRO ATLANTA. I THEN FOUND 2 LOCATIONS WITHIN 3 MILES OF MY HOUSE WHO HAD THEM. . RIDICULOUS.

Gary Y. 
Rating:
5.0

We were charged a Safe Move Fee and a Cleaning Fee that we were not expecting and not sure why.

kenneth D. 
Rating:
3.0

When I called in to get help scheduling a reserv., the girl was very nice and courteous, but she Safe Coverage on my reserv. without asking me

Keely C. 
Rating:
1.0

This place should not be a UHAUL distributor because the guy was rude and swore at me and did not apply my discount. I think this place has activity going on which is not for me to never step foot into the store again. Uhaul is really going downhill just letting stores get license to have Uhaul trucks at their location. One person in the store waiting on customers and accepting lottery paying people that's bringing products to the store from the warehouse. Plus he wanted me to go get a dolly and there was a man standing in the back of the store not doing anything very scary where the dollys. I tried to contact Deon more than 10 times but he never return my call now I have a VIP CERTIFICATE I CANT USE BUT I WILL NEVER RENT ANOTHER UHAUL. I hope this doesn't get to the guy was in the store because this could myself and family at risk. I'm not contacting Deon anymore because evidently this job is to much for him or he just getting paid because he's not checking on these place of business. I will be getting in touch with the higher ups because I don't think this store should be handling a company like this. Take a look at the outside and inside camera to see this person attitude how he treated me maybe it's should do a A UNDERCOVER BOSS

MARTELLUS J. 
Rating:
2.0

Bad experience as their priority is tobacco, alcohol and lottery tickets. They will help you when they have free time. After rental, I attempted to contact them by the number they furnished to let them know of an issue I was having and would be a couple of hours delay in returning the rental. I called more than 8 times and let the phone ring until it would stop ringing, but no answer. I returned trailer at 7:00pm and it was due back at 3:00 pm. I was charged $40.00 , that is more than the daily rental. Beware of this head shop when you need a U-HAUL rental..... do not go there !

Stanley S. 
Rating:
3.0

CASE #1927025 -- I HAVE NOT RECEIVED ANY RESPONSE TO THE COMPLAINT FILED AT DROP OFF ON 8/28/2020. THE TRUCK WAS NEWER AND IN PHYSICALLY GOOD CONDITION BUT A WARNING LIGHT CAME ON 3 TIMES AND COST ME 7 HRS. DELAY TO ME DESTINATION. U-HAUL HAS A RECORD OF THE STOPS FOR SERVICE. I AM REQUESTING TO BE REFUNDED FOR THE AGGRAVATION AND TIME LOSS. THANK YOU, JANET LINDSEY

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
1.0

The staff was rude and want to charge extra. the truck was not filled up at the time of renting

christina L. 
Rating:
1.0

Not sure how they got the UHaul store. Smells and sells incense, shady clientele. They also called and said I didn't fill it up right; I started 3/4 and ended 3/4. I told them I had a picture of the mileage and a video of the truck exactly like I got it and said if there's a problem I'd call UHaul customer service. They said oh ok it's all ok. Said they had hand trucks and furniture movers then didn't; luckily Dion Deprill showed up at that exact tim. Mr Deprill was great and if not for him I'd have left and returned the truck elsewhere.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY B. 
No reviews have been submitted for this location.

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