Customer Reviews for Teji C Store Management LLC
(U-Haul Neighborhood Dealer)

147 reviews

758 Villa Rica Hwy   Dallas, GA 30157

(770) 445-6116

Office Hours

  • Mon-Thur: 5:30 am–10 pm
  • Fri: 5:30 am–11 pm
  • Sat: 6 am–11 pm
  • Sun: 8 am–10 pm

Services at this Location:

Contact Us

(770) 445-6116

758 Villa Rica Hwy
Dallas, GA 30157

Services at this Location:

Office Hours

  • Mon-Thur: 5:30 am–10 pm
  • Fri: 5:30 am–11 pm
  • Sat: 6 am–11 pm
  • Sun: 8 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

GREGRORY S 
Rating:
1.0

Customer did not leave a comment.

DAKOTA W 
Rating:
5.0

Very helpful staff. Excellent experience

Melinda H 
Rating:
3.0

Customer did not leave a comment.

Rob V 
Rating:
3.0

Inform the Rep that basic information about the rental is a must to explain . Therefore if any major questions come to mind then have that customer to refer to the email and text message with a better explanation

Shera W 
Rating:
1.0

the worker was not professional at the store he needs to be trained he didn't know anything about u-hal.

jeremiah b 
Rating:
5.0

Customer did not leave a comment.

Jamal B 
Rating:
5.0

Customer did not leave a comment.

donavan d 
Rating:
3.0

The first person I talked to did not speak English and was difficult to understand. He was very pleasant and professional though.

Jason P 
Rating:
2.0

The guy at the counter did not understand a thing I said

VICTORIA A 
Rating:
1.0

This location was absolutely terrible. They did not know what they were doing. Tried to hook the trailer up the wrong way, and then scolded me for correcting it. I have used U-Haul trailers many times in the past but after this experience I will be re-thinking ever using you again

DAVID P 
Rating:
3.0

It took about an hour to get the keys due to the man not understanding how to ask me for a non family members number. Which I’ve never had to do before.

Christina H 
Rating:
1.0

Truck had no fuel, light out in rear, had to wait for a person to come because attendant did not understand english or how to use system. Could not understand second man who I had to wait on, did not go over contract, charged for gas after drop off, after I paid to put in truck before I could use. Awful location/service. I originally did not schedule to pick up at this location, scheduled 7 days in advance at another location and Uhaul changed it and I had an awful experience do to that, among other issues. Never ever use this location again and advise others not to either. Also do not appreciate Uhaul ripping me off on fuel cost. Completely dissatisfied with Uhaul all together.

Melissa E 
Rating:
4.0

Customer did not leave a comment.

Monte H 
Rating:
4.0

Customer did not leave a comment.

Brian M 
Rating:
1.0

The gentleman couldn’t find my reservation at first. Then I had to go back over and answer the questions i had previously answered when reserving the truck and trailer while he had trouble typing it all in. We couldn’t understand him and he couldn’t understand us.

Gina C 
Rating:
5.0

They were nice and efficient and the truck was really clean

Melodie J 
Rating:
2.0

This location did not have the dolly's which I I ordered: furniture dollies, appliances dollies, or any extra regular dollys. I ended up having to buy my own down the road. The owner of the store tried to help the best they could and this isn't a fault on them, but on Uhaul for allowing me to pay for things unavailable at this location.

Mary T 
Rating:
1.0

They over charged for the mileage and would not answer the phone or give me a receipt in person.

Corri K 
Rating:
1.0

This location is a gas station/store that is more interested in helping its walk in customers rather than a u-haul customer. It took me over an hour to pick up a trailer and I was forced to buy a $100 hitch because Your trailers do not fit 2 inch balls! According to the web site they fit 2 inch and 1 7/8 so either I was purposely ripped off or the guy does not know how to hook up a trailer. I I did not request to pick up at this location and was sent here by U-haul so beware of picking at stores that are not U-haul service centers.

Kenneth G 
Rating:
4.0

Very friendly staff on-site and helped us navigate a last-minute change well!

Paula Z 
Rating:
1.0

Uhaul leaked ruined 2 beds 3 tv's and two robot vacuum cleaners

Jonathan S 
Rating:
1.0

Customer did not leave a comment.

Travis T 
Rating:
1.0

Customer service was horrible. Workers had no knowledge of unhooking equipment and told me to do it. Horrible experience! Will not be returning, and will not be referring any of my friends or family!

Ashia S 
Rating:
5.0

Customer did not leave a comment.

Jacob D 
Rating:
2.0

Customer service was horrible very rude

Taylor F 
Rating:
1.0

They over charged me. My rental was never checked in on the date I returned it.

Bjay C 
Rating:
4.0

Customer did not leave a comment.

Anthony P 
Rating:
4.0

Customer did not leave a comment.

Marsha K 
Rating:
5.0

Great Experience

SHELTON C 
Rating:
5.0

Customer did not leave a comment.

ALLISON S 
Rating:
5.0

It was suppose to be 19. 99 but instead I paid 29.99 plus 79 cents a mile and I only had 6 hours.

MALINDA S 
Rating:
2.0

Customer did not leave a comment.

Chris J 
Rating:
1.0

The vehicle was barely running and in very poor condition. When the vehicle was picked up i immediately had to fill it up as it was given to me with 11 miles until empty in the tank. The customer service was absolutely horrible. The 15 FT U-Haul almost broke down on me. Worst U-Haul experience.

Steven C 
Rating:
1.0

everything

PATRICIA U 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
3.0

Don't leave old pizza boxes behind the seat. The clerk was pulled away from processing my rental (several times) to wait on customers.

Thomas W 
Rating:
2.0

Truck was gross. We had to sweep the box part of the truck out. It was trash, cigarettes and crack roaches in the box. Working with the person in the gas station was not pleasant at all his English was not good AT ALL therefore communication was off. I did all of the checkin online and his system did not recognize my check in a huge waste of time.

Rochelle W 
Rating:
3.0

Customer did not leave a comment.

Heather J 
Rating:
2.0

Items I paid extra for wasn’t in truck. The uhaul pick up person was unprofessional and unhelpful. It was an inconvenience.

CHRISTOPHER M 
Rating:
2.0

Crowded. No where to really park a truck with a trailer.

Holly L 
Rating:
1.0

We had to reserve the request outside the store because they couldn’t figure out how to do it for us, then the trailer was stuck in a ditch and we had to help get it out and hook it up. The trailer was full of grass and debi inside, I had to sweep it prior to using it

Jennifer C 
Rating:
1.0

Language barrier, he did not give me the dolly and furniture pads I paid for, the gas level was written to be at 1/4 tank but was only at 1/8. He did not inspect the truck with me and I was already in tears when leaving due to stress of communicating with him so I didn't realize all of this until I got to the loading location. I came back and asked for the dolly but said nevermind on the pads as I was already loaded and ready to now unload. He was very difficult to deal with and they acted like I was trying to rip them off for 1/8 tank of gas and steal a $7 dolly. Never again.

Caitlin D 
Rating:
5.0

Very good customer service

Gwenetta C 
Rating:
5.0

Customer did not leave a comment.

TAMMY M 
Rating:
1.0

Engine light on . The gas was almost empty when I got in. They over charged me on the order .

Tiara M 
Rating:
5.0

Service was excellent nothing needs to change

Ursula C 
Rating:
1.0

Customer did not leave a comment.

Brandon V 
Rating:
3.0

Customer did not leave a comment.

Charene J 
Rating:
3.0

Customer did not leave a comment.

Charene J 
Rating:
1.0

Please do not park the trucks so far back in the woods I was allergic to some of the plants I had to touch to open and check the back of the truck before I took it . No ONE knew I was there and that truck was rented and I had to get the equipment myself from behind the building and into my truck ( they are all VERY heavy and we found out the day after that I was pregnant so I should NOT HAVE EVER lifted that dolly .

Chandler P 
Rating:
1.0

Was only four hours late returning equipment and was charged a whole day late charge. Explained about delay but they didn’t care and charged me an extra $ 80.00. Not happy about that.

Gary G 
Rating:
4.0

Clerk was friendly and knowledgeable. Efficient. Store was a bit cramped..

Andrew F 
Rating:
5.0

Customer did not leave a comment.

jose r 
Rating:
4.0

Customer did not leave a comment.

Shannon F 
Rating:
1.0

Please get another vendor. This location was terrible. Bad customer service and the person who was supposed to support us did not know what he was doing. We ordered a dolly to help us but it was not in the truck and he charged us for it anyway. I had to call customer service to get a refund.

Sherry M 
Rating:
2.0

The trailers were parked in high grass. And the straps on the trailer were broken. Only one was able to be used. The owner was too busy to assist with getting the trailer attached.

Joy D 
Rating:
1.0

I used my bank card and my information was used soon after in Florida while I was moving in Georgia that was not a coincidence I seen shit going on in that store owned by foreigners. That was an experience from hell. Thank god my bank and LifeLock fixed the theft on my card

SARAI T 
Rating:
1.0

I did not want any extra fees , she ask for $162 and I thought it was high because of fees and junk crap that’s unavoidable if she would have had a line item of charges shown to me I would have avoided the charge but she didn’t want to show me the itemized ledger just ask me to sign for the 164 When I returned the truck , the rep said he doesn’t check people out , I explained I don’t want extra charges so check me out , he said I don’t do that instead of arguing how stupid that sounds I go take video footage of the whole truck and they charge me a cleaning fee for a few pieces of lint in a 26 foot truck . This is so bad I bet he planted the lint in the picture . I got charge around $70 over what I should have been charged . From mileage to cleaning fee and trip protection.

Dawud A 
Rating:
1.0

First, when picking up keys for reservations, they need to not shove Uhaul renters to the side and let 15+ other gas/convenient store customers get the attention. There were two other workers in the store. One at the counter and one in the back. One of the two should have dedicated themselves to helping with the Uhaul rentals if it's such a hassle. Second, They need to inspect their trucks more when received. The one I got had a missing catalytic converter. I was on a time crunch and did not have time to shop around for other trucks. So I left with the loud straight piped truck and called them along the way to inform them of the unbearable noise. Found out, by looking under, that the catalytic converter was missing. I called Uhaul customer service and notified them of the issue.

MANO S 
Rating:
1.0

NOTE: U-HAUL 100% MESSED UP MY RESERVATION BY **CANCELLING** my reservation. My reservation was made on Monday, August 29th for a pickup on Thursday, September 1st. It took 2+ HOURS to get this straightened out with U-Haul and where I was renting the truck - even though the truck was sitting right there on their lot without a reservation. Therefore, we did NOT ARRIVE to my UNLOAD DESTINATION UNTIL 9:00 p.m.! The company contracted through U-Haul for the unload service (Ty @ Wolfpack Movers) was AMAZING! They went above and beyond what anyone could ever ask for. They came to my new residence at 9:30 p.m. and unloaded me! Now, of course, if you all hadn't CANCELED my truck reservation we would have been there about 7:00 p.m. maybe even earlier. Yes, I am very angry and upset with U-Haul. They kind of have you caught because there's not too many other companies out there that do what they do so they can get away with crap. Pick up location The store was not only a gas station, a gift store and many other things and it's like the U-Haul was the last part of what they cared about. I was not instructed in any way on anything of how to operate the truck, and being a female, that would have been nice. I've never gone to rent a U-Haul truck before and found for sale a black Wonder woman bong - Yes that's right bong - something that they used to smoke pot with! Just a weird vibe.

Tishsa W 
Rating:
2.0

Tried to explain to the gentleman that I was told on the phone they’d give us a courtesy extra day for the truck rental. He was rude and nodded like whatever. He charged us anyway. Causing me to call back in again. Spent hours on the phone between people. We had been told they’d make an exception and let us turn in later and not charge for it due to issues we’d had. Then 3 days later get another call asking where my car trailer is, he hadn’t checked it in with my truck rental, yikes! It was definitely returned at the same time. It’s been sitting at his gas station.

Darrell E 
Rating:
1.0

It took the clerk over 30 minutes to process my request and I was the only person in the store. Then when customers started coming in he had me wait. Then he asked for next of kin information. Once I got the contract and I go outside and the trailer doesn't have a ball mount. The clerk attempted to sell me one for $90. I will NEVER use this store again. Poor customer service and they didn't have what we needed.

Java C 
Rating:
1.0

I advised the man that Uhaul had told me they were giving me courtesy extra time on my rental, I had spoke to them earlier in the day. He still charged me an extra days rental fee and it’s been extremely hard getting all these extra fees off our account and customer service is not good a huge run around to say the least!

Darrell E 
Rating:
1.0

Customer service a very poor I told the rep that the truck was extremely dirty he said he don’t know call uhual as I was driving I realize the truck was infested with ants I mean over 40 ants it was very bad I was getting bite all over my body very very very disappointed with this location driving gave me extreme anxiety I never seen so many ants I mean they where trails of all over the truck I was stuck having to drive that or be stuck I had to throw out a lot of my Stuff because of it very very upset

Joel S 
Rating:
1.0

The whole experience was terrible. The original pick up place was changed, the second location did not have the required truck for one way transaction, sent me to another location, but did not make the required transfer in the system, the third location could not rent it to me because the second location did not know what they were doing. I had movers waiting around for 2 hour not doing anything because Uhaul didn’t rent me the promised truck for 2 hours. Lost $150.00 worth of time payable to movers for sitting around waiting for the truck. The worst rental experience I have ever had in my 67 years of life. Filed a dispute and hoping Uhaul will adjust my bill to reflect, and refund the lost $150.00

James A 
Rating:
1.0

parking isawful i had to hook up my own tow dolly also equipment was damaged cracked fenders and broken tail light

David W 
Rating:
5.0

Customer did not leave a comment.

Jesse J 
Rating:
5.0

Customer did not leave a comment.

bhaskar p 
Rating:
1.0

This location is a poor choice for the U haul brand. I had to hook up to three trailers before I found one with operating lights. No assistance from the employee hooking up because he was busy minding the store. His inability to communicate in English did not help matters either. Not rude but not friendly either.next time, I will use a different location.

Rex L 
Rating:
3.0

Customer did not leave a comment.

Steve G 
Rating:
3.0

Customer did not leave a comment.

Eugene R 
Rating:
1.0

It took the man over 30 minutes to complete the rental and he kept stopping to put other customers in front of me. He wanted me to move equipment around to get to the one he wanted me to have and not do it himself and he didn't speak good English so I could barely understand what he needed from me. Then when I returned it at night before the time ran out before another 24-hour period started they put that I returned it the next day thus charging me more. Not to mention that I specifically asked for a dolly and was charged for a dolly but did not receive a dolly. I will not rent from them again.

LACEY B 
Rating:
1.0

I was told the truck had 1/4 tank of gas. However, the truck was parked on an incline and when I pulled onto the road, a flat surface, it was empty. I took a photo as proof to show the store owner. He had to credit me $19 for fuel. The inside of the truck was disgusting. The seatbelt was so dirty it left marks on my clothes. When I was finished with the truck I swept out the back and returned it. I told the gentleman I wanted to wait while he completed the transaction but he wouldn’t allow it. When I got home, he had charged me a $25 cleaning fee. I went back to the store. He became very confrontational and aggressive and said I didn’t clean the interior of the truck! I wasn’t going to detail his truck! I sat in the seat! That is ALL! He said there was dirt on the dash! Of course there was, he had not cleaned the truck before I got in it! I tried to reason on with him and he only became more aggressive waving his hands in my face! He YELLED at me to “CALL CUSTOMER SERVICE” while waving his arms like a mad man! NEVER USE THIS PLACE!!! EVER!!!

Bonny M 
Rating:
2.0

When I picked up the truck there were belongings from a previous user in the cab of the truck. The truck obviously hasn’t been cleaned and it was infested with ants. I was bitten several times.

Danyel L 
Rating:
1.0

I ordered a 26 ft truck and a 6x12 trail , they didn't not know what they were doing @ this location, I called them multiple time prior, to make sure the trailer was hooked up B/C as a female I did not know how the connect them. the employee handed me the keys and looked at me and said YOU have to hook the trailer up yourself!!!! ( which I don't know HOW to) There was a bi-standard who offered to help which then employee stood by and watch. well the gentleman help me he did not hook the trailer up right which was not his job but he try while the employee took picture and stood there watching. I proceed to drive off thinking everything was good to then find out that I was dragging the trailer and it went out of control and almost caused a hug accented but didn't. all this could have been prevented if employee was educated on the equipment they rent out and know how to hook them up. So this was the worst place EVER!!!

vanessa g 
Rating:
2.0

Have someone who can speak English better and able to be understood. The truck’s a/c only worked on high.

Gerry C 
Rating:
4.0

Customer did not leave a comment.

TRENEE M 
Rating:
2.0

I was moved from one location to another to another and on the day I was supposed to pick up the truck they moved me yet again. It was a total fiasco. The person that they sent me to spoke very poor English and he kept waiting on customers walking in after me and it took about 45 minutes to just check out the truck. Unacceptable since I had made a reservation in advance. I also had requested on my original reservation a 15 ft truck for $19.95 and ended up with a 20 ft truck at $29.95. The whole process was not good and I will probably never use or recommend any use U-Haul.

carol b 
Rating:
3.0

Customer did not leave a comment.

Julia O 
Rating:
2.0

The location was an extremely busy small gas station and had only one employee. I was there for about 40 minutes because first he hardly understood the English Language and he will never finish my rental documents because the customers that where coming in inside the gas station will come first. He even never came out to give me the dolly that I rented with the truck. At the end I took the dolly out of the dolly location and left.

Juana G 
Rating:
5.0

Customer did not leave a comment.

Dwayne H 
Rating:
3.0

Customer did not leave a comment.

Charles B 
Rating:
3.0

Could not understand him. Truck inside was dirty. Had to gather other equipment requested myself. Very disappointed. Also the date was moved forward by one day.

Paul H 
Rating:
4.0

Customer did not leave a comment.

Gladys V 
Rating:
5.0

Smooth rental and return

Keith C 
Rating:
5.0

The location itself was great. However, dealing with the individuals on the phone was the problem. The First Lady I spoke with was great but that last lady was terrible. They sent me to a location to get a truck after I made reservations and that place not only didn’t have any trucks but they were closed for that weekend. I called them and then they sent me elsewhere who didn’t have any trucks available either. I called again and after speaking with the second lady my head started hurting. I had to change my reservations to a different weekend. It was a whole hot mess! I ended up finding a place my self and just going in to rent a truck for a few hours! Their customer service need to do better!

Octavia J 
Rating:
3.0

Nev et rec me email return receipt of the unit for some reason Thé clerk was also on is head free phone and we could not figure out if the person was talking to me or on the phone Thé Clerk was talking a India or what seen like we did not know if talking to us or not

jean j 
Rating:
2.0

Customer did not leave a comment.

Michael E 
Rating:
4.0

Customer did not leave a comment.

Keith D 
Rating:
5.0

The whole experience was easy and fast.

Matthew W 
Rating:
3.0

Customer did not leave a comment.

Dwain S 
Rating:
5.0

Customer did not leave a comment.

Stephanie M 
Rating:
5.0

Customer did not leave a comment.

MELANIE S 
Rating:
4.0

Customer did not leave a comment.

RONALD R 
Rating:
5.0

Customer did not leave a comment.

Amanda T 
Rating:
2.0

Was given the wrong truck , was supposed to be a one way and it wasn’t, had to pay double plus the battery died . Very rude and unhelpful associate. Kept having to be told to move and wait so they could take care of the gas station customers in line

Bobbie J 
Rating:
2.0

Very abrupt. I have rented prior and I have never had to go get a dollie and place it in a truck myself. This location needs to be addressed with customer service.

LORI L 
Rating:
1.0

Absolutely terrible, truck was on empty when I picked it up, there were left over clothes in the truck from the previous rental, and I was charged 516.00 for 100miles, and 24 hours. That is outrageous!!!!!

Joshua W 
Rating:
1.0

A convince store. With gas pumps where no one could speak or understand English well enough. Messed up our reservation and had to start the process over. We were there 90 minutes waiting. Our reservation was for a 20’ truck and appliance dolly. NO appliance dolly. Right rear outside dual had bold spots. And yes, we threw that tire. I am VERY UNHAPPY with uhaul maintaince. This is the second truck I have rented from u haul and the second time they threw a bad tire. YES, U Haul is aware of their because it has been place on an outside dual both times.

Tommy H 
No reviews have been submitted for this location.

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