Customer did not leave a comment.Carl L.
Customer Reviews for Tender Loving Care Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was not the place we rented it at, had to drive 20 more minutes to pick up. Took our credit information with a picture on their phone (husband didnt' know better to say no, we will come back) so therefore cancelled the card(s) because of security. Did not get informed that the drop off location was over 30 minutes away from where we thought we would be. Added the insurance with no approval from us, as we had to contract until we left (system was down). Too bad uhaul is about the only company to rent trailers, as we would never rent again from uhaul or these locations.Gerald V.
The people at Tender care car wash were very gracious and helpful.ALAN AMBROSE K.
Customer did not leave a comment.CALVIN ALONZO K.
Customer did not leave a comment.Damon P.
not sure anything above and beyond helpfulJudith G.
Customer did not leave a comment.Frederick C.
Customer did not leave a comment.brad T.
Customer did not leave a comment.Karen G.
Easy drop off. Helpful place.MARK DOUGLAS S.
It was excellent.ROBERT STEVEN E.
Super convenient location and friendly staff.Charlesjohan B.
Make sure those that return clean the interior of cab. It was very muddy.Gailkristine B.
Customer did not leave a comment.David B.
Dealt with these folks before. Nice people and everything went easy.gregory S.
Customer did not leave a comment.Patrick L.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.Corey G.
nothing,very satisfiedRobert Q.
completly satisfiedRobert Q.
Customer did not leave a comment.TJ V.
Customer did not leave a comment.John S.
Customer did not leave a comment.Becky C.
I rent a few times a year from Uhaul. I have never had such exceptional service from any location I have ever been to until today. Site provided excellent service and communication.Richard Z.
Customer did not leave a comment.April G.
Very rude owner who overcharged us for our rental.Patrick M.
Customer did not leave a comment.Dorthy R.
Customer did not leave a comment.Charles M.
Outstanding customer service.ROSEMARY G.
Customer did not leave a comment.Craig C.
Location was closed due to Covid-19, which was expected; but no one answered the phone number to answer questions, which was troubling. Since I didn't have data on my out-of-state cell phone, I'll have to pay a service fee for the drop-off, even though it was during business hours. Not sure it was the location's fault, but it's still annoying.Douglas B.
Customer did not leave a comment.Terry C.
Customer did not leave a comment.paul H.
Customer did not leave a comment.john S.
The personal need to know more about what they are send outDonald B.
Customer did not leave a comment.ken K.
Crusie control if i was traveling further than 300 miles.Zachary N.
Customer did not leave a comment.Dawn J.
Nothins staff is very friendly and took good care of meTerry C.
Customer did not leave a comment.Steven M.
Great service! They accommodated me during extremely bad weather. I couldn't be happier!J. Todd P.
Customer did not leave a comment.Angie D.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.David I.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.john S.
Customer did not leave a comment.ERIC J.
Very friendly and helpful. I'm in a wheelchair, and they came out to my truck with a laptop and did everything without me ever having to get out of my truck. They hooked it up and pre tripped it for me.tom N.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.Douglas H.
Price is also reasonable.David B.
Customer did not leave a comment.Gary L.
Make sure your trucks works next time !!! And don't take over an hour to check in a customer and when service goes this bad then offer to take money off the bill !!!!!Ashley B.
Lubricate the ratchet strap assemblies The customer service at the Middlevville, MI location was outstanding!Rod P.
The process was easy and quick!Richard M.
Proprietor very courteous and professional. My timing was critical and Sue assured me that the equipment I was in need of would be available at the requested time and fulfilled exactly as she had said. I appreciate a business that performs expediently. The grounds and building are thoughtfully arranged for easy pickup and return. My many thanks to her and U-Haul for stepping up in my need. Sincerely Jim L Carr Hastings Mi.jim C.
Tiny lot you can't even turn a truck around in. No direction where to park.Jennifer R.
Everything was pretty smooth. Appreciated the mobile check-in.Nathan S.
Customer did not leave a comment.Theodore B.
I was unable to get the app to work even though my location preferences were turned on. I then called the 800 number and was on hold for over 30 mins. Once I did get in touch with someone they gave me the local number to resolve on my own in the morning. Everything was taken care of but it was more challenging than expected.Sarah A.
Customer did not leave a comment.Amanda P.
rep was greatJulio B.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.andy P.
Best rental experience that my family and I have EVER had. Thank's for making the start of our new house a wonderful experience.Douglas S.
Customer did not leave a comment.Margaret P.
Very efficientpaul K.
Customer did not leave a comment.Keri G.
Great small location for an easy and quick drop off. Friendly service!Bret S.
Customer did not leave a comment.Jeff T.
Customer did not leave a comment.ken S.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Charles P.
Both neighborhood and dealer locations wherever friendly, helpful and efficient.Carol S.
Sue was incredibly friendly and helpful. She kept us informed the day before as our truck arrived and was ready for us to pickup.Lisa T.
Sue did a great job! She was easy to work with and her attitude is to be commended.al S.
Customer did not leave a comment.Dawn V.
Great customer service.ellen L.
Customer did not leave a comment.colleen S.
Customer did not leave a comment.Angie S.
Everything went perfect I reserved a car dolly it was all set for me when I arrived and they hooked me up and I was on the road thank you tender loving care car washJim G.
The owner went out of her way to help me get the unit I required after another location indicated it was impossible!! So thankfulpaula C.
She was friendly and made the process easy. The fuel was not right and she helped me document so that turn in was easier.MICHAEL S.
Customer did not leave a comment.JEREMY MICHAEL O.
Very friendly and easy to work withDave M.
Customer did not leave a comment.Jacob B.
Very pleasedstewart F.
Once again, no improvements are necessary--everything was perfect!Margaret G.
The staff immediately came out from their office (even before I could get out of my vehicle) to help me get the unit unhooked from my vehicle and immediately took care of me.Mark S.
Nothing needs to be improved at the Middleville location. Sue was awesome!!! She was very friendly, knowledgeable and helpful. I would definitely recommend this location for any U-Haul needs.kathy F.
The lady who helped me was very friendly and on top of everything. Highly recommended.pete B.
First location that has ever hitched and unhitched a trailer for me!! Thank you!Tim D.
Customer did not leave a comment.Janice W.
Very friendly staff and the truck was ready with the keys on the counter. Took about 3 minutes for the little bit of paperwork and we were gone. The truck was in good shape for a work truck and preformed as it should. Easy pickup and easier drop off. The best U-Haul I've dealt withHarlan S.
Customer did not leave a comment.Robert B.
The truck smelled like it had been smoked in. I made a reservation with the Wayland, Mi store who assured me I would be using a truck on their lot. Two days after I reserved it I was informed that the reservation had been moved to middleville. This was entirely inconvenient and extremely frustratng. The people in middleville were kind, however, I had already checked in online and had to fill out all the paperwork again in Middleville. Frustrating experience all around.JULIE G.
Customer did not leave a comment.David C.
This was a good location for me to pick a U-Haul trailer or truck if I need a truck someday and people are friendlyron K.
Very friendly and helpful. Great customer serviceMartha R.