Truck was broke down 1/2 hour after picking it up. Had to wait 2 hours to get back on the road. Should have been checked beget before renting back out.
Terrie P
Customer Reviews for Tender Loving Care Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys were great.
CHAD JGreat!
PAUL GTrailers should have jack stands and a spare.
DALE AStaff there were extremely helpful and knowledgeable. Thanks!
SARAH SNothing , they’re very friendly and very reasonable
GORDON JI ended up traveling half the distance I was anticipating. I put way too much gas in the truck it’s just funny how they penalize you for using too much but offer no refund for filling them too high. Seems as though the people there are more interested in running the car wash than the U-Haul company. There was no drop off inspection I just dropped the truck off and left.
RYAN VCost was more than expected, which can happen. It would be nice to have a disclaimer about cost per mile being included. Other than that, the folks that run this Uhaul location are top notch!
PETER JThey overcharged me for an extra day when it was brought back on time. Very unhappy with the additional charge & I was unable to get feedback from them to fix it.
PETER MI delt with 2 different people and both were very friendly and helpful. The only trouble i had was tgat you need a bigger parking lot.
TABATHA SGreat customer service!
DAVID Jvery friendly young lady
DAVID MVery friendly and professional and having 2 different locations that we could drop back off to was great.
Adam lVery friendly and helpful. I couldn’t have asked for a better experience. They respect my time and did not make me wait. Rented a few weeks ago on 28th street and night and day difference! Will not use any other location after the amazing experience I had!
RYAN GThere were empty pop can rolling around in the front portion of the trailer under the seats.
kyle wExcellent location, very clean and professional
Kenneth BVery friendly and helpful
Andrew KSmall parking lot but ok
Lynn HExcellent customer service from Both parties... Brook helped me check in And a young gentleman helped me get in touch with Brook and made sure everything was OK before leaving lot.
Ayman RI paid for an Appliance Dollie and it wasn’t in the truck. The location was closed so we had to leave items behind.
Tina DUpdate your trucks and fix them up
Kevin BWe rented a car dolly. When we got ready to leave our home with everything packed and head to Florida, thank God my husband noticed that one of the car dolly wheels had the cords showing. Three hours later the tire was replaced and we were good to go. I believe that when you rent something, the company should have it inspected the product before it leaves. Thankful we weren’t on the road and had a flat. Because it sure wouldn’t have made it from Michigan to Florida. People at the Middleville uhual was great. But there should be something in place to inspect equipment when it comes back in.
Scott KEverything was perfect! Thanks
lloyd BI most definitely would really use them for future projects. We appreciate the fact that she was very helpful, curtious, friendly, . She was happy to be there and her smile reveald that. Thank you guys.
Margret ALet them know that they will be working with two outstanding personnel.
Ferdinand NDidn't speak to anybody at the location, dropped off after hours. Easy to drop off. In contact via text and phone with pleasant staff. No issues dropping off at all.
Andrew SEverything was excellent
bill cThis truck had so many miles on it, the brakes were a little bad I thought. Your app is in need of some serious attention, if you make a mistake the app will not allow you to go back and restart, it's extremely frustrating. Ended up calling the service line for assistance.
Stephen SGreat people and very helpful !
william wWas a pleasure working with the gentlemen there, will definitely use again!
Dylan S3 times i rented from this location … three times friendly , courteous and professional … very pleased with there service .
Gene HFast, efficient, friendly
Patricia KThank you for making it so simple and easy!
Alyssa DVery friendly and very nice! Would recommend this place to anyone!
KATHY TTook 20 minutes when i ask foe a printed contract never for one but for a receipt asked again but she had to help with car wash
Shawn CExcellent people....
Ayman RThey told me $ 51 and took 127 before I dropped it off ?? And no one at U-Haul seems to know why!!!!
VERENETTA DWe have had to rent 3x in a week for our move and every experience was great! Highly recommend this location!!!
Liza MWindshield wipers were very old and wouldn’t push rain off. Lady said fuel was at 3/8 of a tank and ii told her it was less than quarter. She said nothing and walked away.
Ferlin HParking lot is small. Customer service was awesome thank you!!!😊
Natalie JAll good!!!
Gloria PFastest pick up I’ve ever had at a U-Haul
Randy BNA
Julie WI love this car wash & the people there. And now I have another reason to go back. They were very helpful and friendly. Great place All the way around. Best customer service I’ve had in years
robin f