Was 30min away from where we needed but they gave extra miles to cover it.
VICKIE E
Customer Reviews for Tennessee Mobile Home Parts Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location, well ran. I Would like to have a better selection of enclosed cargo trailers at this location. This location needs an enclosed ramp trailer.
BARRY ETrain the person in Carthage.
MARSHALL HSee above
BARY BVery pleased. Very helpful and it did not take long. Thank you,!
THEODORE Lit was all a good experience, i so think that all gas tanks should be full when picked up
DAVID TThe lady was very friendly I would recommend anyone to use this U-Haul company
DAPHNE QThe pick up lot is a bit small. Can be a challenge for a less experienced driver towing a trailer.
PAUL CU-haul did me BAD wrong. I had an appointment to pick up my 26' truck at 925 Tn. 92 N. jefferson city, Tn. at 8:30 am. my friend and I waited 1.5 hours, no one showed up. I had to find another truck in another city. Meanwhile, I hired helpers from Christian brothers moving, they were on the clock from 8:30 that morning till 5:00 pm. They slapped on another $405 that they didn't work, because of the missed time that i waited for the U-haul truck, that was a no show, and we didn't get started loading till 11:30 am that morning. U-haul should be respondsible for that time. They gave me a $50 credit for my troubles. That $50 doesn't cover my $405 loss. Hire your own help, U-haul diffiently should be respondsible. They made the appointment for me to pick up the truck at that location.I guess the person who was supposed to open up that morning did not want to come to work that morning, so that makes me the loser, the consumer, the ones that pay their salaries. One of the CEO's of U-haul is worth just under $6 Billion. They won't accept any respondsibity for their wrong doings. U-haul SUCKS! I will never use them again. I wish you wouldn't either. I live off of disability only, I can't afford that kind of loss.
Michael LI was told that it is okay to drop off anywhere and if I brought it back early I would receive credit for the unused time
RICKY PThey never called back to verify my trailer return
PATRICK MGreat customer service. Never an issue working with this location.
DONN PVery polite and respectful
DONALD BLauren was really great. Thank you so much!
JOSIAH BThe inside of the back of the truck had a black soot all over the floor. It was all over the bottom of boxes when I arrived at my destination. I didn’t know it until boxes were set on new carpet in my new home. Now I will have to pay a professional carpet cleaner to remove all the black marks on my carpet. What a mess!
AARON KFriendly, Personable.
Kevin HIf the comments that I left previously, can’t explain that then nothing Then there’s nothing left to be said.
BRANDON GFirst reservation i made for a truck + tow dolly on jully 6 order number 88279445 i had to drive about 2.5 hours to pick it up but it turned out they had no trucks and they told me my pickup location was changed to east side storage in marion nc but that location was closed. So about 5 hours of that day plus the gas used as well as a day of work. Also at that east side storage pickup location when i was finally able to pick up my 2nd try at a truck they told me ibhad till the end of the day of my second day to drop it off but the tennessee mobile home place called me and said i had to drop it off by 1pm. So they charged me another day of usage. I will never use u-haul again.
scott eVery friendly staff. I was in an out very fast great experience!
MELISS BGreat drop off Easy in and out process
Allyson WWhen I rented the U-Haul the cab was filthy had Fritos on the floor a lot of dirt on the floor when I received it. Then I was charged $40 for cleaning fee how can you charge someone for renting it out filthy in the first place
Alan SNo personal was there
Frank CThe truck that we dropped off that broke down on our trip was just handed over to a new renter. Didn’t even go through anything. U-Hauls policies need to be better and if they’re there then they need to make sure they’re being followed.
Tressa HAttendant was very helpful and was very quick to get us signed out and sent receipt. Great location.
Donn PThe tag was 2 years out of date on the uhaul that I was givin
Kayla TI do not know.
THEODORE LNice, clean friendly people.
Scott HPenny was very helpful and informative!
stan bEverything was great.
Tommy MDebbie and Penny were so helpful and friendly. Ver knowledgeable.
Fred WThe app check out was horrible. Could not check out my trailer but the staff the very next day helped me out and assured me that everything worked out ok.
Paul LGreat experience.
Tony HLocation was closed.
Valerie IVery helpful.
Tim PNot much!!! Very good service.
Kenneth CEasy to find. I was able to quickly drop off the trailer after hours which was a huge benefit to me.
THOMASEDWARD SStore was advertised to open at 9:30am; staff didn’t show up until almost 10:00am. While I was on the phone outside in my car trying to resolve reservation issues, staff member stood beside my car smoking a cigarette while my window was down trying to hold a conversation with me while I was obviously in the phone with someone. Other than the lack of awareness of other’s personal space, staff was helpful in trying to help resolve U-Haul’s last minute, reservation change with no notice given to new pick up location.
Jason SWipe out the interior of the truck to the console, dash, floor and seats are clean. Actually put the pads and dolly that were ordered, charged for, and billed, in the truck. If you don’t have said parts- let the customer know asap.
David HHelp customer check lights it's hars to catch the blinkers haha
HENRY HThe business suppose to open at 9am. And they didn't get there until 9:50am. I was there first and they took another person ahead of me and there was another person behind me not happy either. They were suppose to pick their truck at 9:30am. I reserved at truck and I was there at 9:00am. I finally left the store with the truck at 10:15. They also they took phone calls which slowed everything down. I suppose to have been at my destination at 10:30. Because we were paying the movers $120 hour. I would NOT recommend this location for Uhaul rental. Not professional, they act like they didn't care about your time. And I told them I was paying the movers $120 hour. Uhaul needs to pull their Uhauls from this business. This has been the worse experience I have ever had with Uhaul. Will NOT go back to that location. I will NOT rent from Uhaul again.
Caril BI was not present at the return location and the trailer was returned at fine when no employees were present
Gina HAwesome to work with
anthony cMy return was very easy. She was very courteous and helpful.
lorrie dMileage should be from local address of client back to U-Haul not from uhal to U-Haul.
ESTHER TThere was no appliance or regular dolly available. But we had initially put a reservation for the 26’ at the Do It Yourself on 25/70 which was a disaster due to a misunderstanding. The 139 location got us at least a truck.
Laura KGreat service
PAT O