Customer Reviews for Tennessee Off Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tennessee Off Road

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Anthony S. on

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Ronald G. on

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Wendy K. on

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Darryl W. on

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Improve customer service call center.

William G. on

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This location was very close, and worked well for me on that issue. However, this location is a tire store and that is there main concern. Staff was nice, just different than I’m used to. Slower pace in this part of the country, I’m use to very fast paced.

Kevin B. on

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The place is a mess. The employee was preoccupied with his cell phone and other business while processing my rental. I called ahead to speed things up and nobody answered the phone. There were F-bombs being dropped by employees in a back room.

SHERRY M. on

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Seems his lunch hour is more important than a paying customer.

Eric W. on

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Fred H. on

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Easy pick up and return

Thomas K. on

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Didn't interact with the employees or see the inside as I did the mobile check in which I really liked!

Hector C. on

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Joseph V. on

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I had an issue with the electrical on my truck. They took the time to help track it down and get me on my way. They were an awesome help. I will definitely rent from that location again.

Gary M. on

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Kevin A. on

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Aaron H. on

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Clyde H. on

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I didn’t see anyone at either location. There was black grease on the bottom of the back door. It was not possible to open with the lift strap or bottom edge without getting heavy grease on your hands. On the ramp as well. It was also on the cargo pads which I did not order and could not use. The cab had heavy cigarette smell. Other than that, the truck was a truck.

raymond B. on

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Chris T. on

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It was convenient as a drop off location but not a location that I would prefer to pick up a rental.

Paul T. on

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Quick , courteous service.

Donald P. on

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I did the early Saturday morning checkout on the truck. I was suppose to have an appliance dolly on the truck. It was not there. We were able to obtain one from another source We were done with the truck in a couple of hours. We went back and personally gave the keys to the man at the desk. He told us he would "check it in later and remove the dolly from the order because he was too busy right now". This morning (Monday) we checked the website and it still had not been checked in. I went to see the dealer to get him to make sure it was checked in. He said he "would do it later because" he was too busy " If they are too busy to help me, I am" too busy to rent there again.

Sean B. on

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The mobile check in was easy, as there was no counter service on the day we needed to rent.

Clive S. on

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Ralph R. on

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Charles G. on

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erica B. on

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Erik R. on

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Met the man asked him to check the uhaul in he refused. Asked again he said to just put key in drop box and he would do it Monday. Now I’m being charged for gas. All this could have been avoided if he did his job

Donald H. on

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Robert W. on

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Typical low-rent rural rental location. The proprietor was reasonably friendly and courteous, and actually seemed to care about me the customer.

John M. on

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Top knotch people.. Very knowledgeable.. Got me the right equiptment for the job.

James H. on

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I was given an appliance dolly that had mud all over the wheels. I could hardly roll it to the truck. Also, one of the wheels was not working correctly which made it incredibly difficult to use the dolly at all.