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MEGAN A
Customer Reviews for Terra West Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always helpful with any questions
VICTOR SI don’t have any suggestions since my experience was great.
CYNTHIA HThey were awesome and helped me a great deal. Best rates as well. Very nice people.
DAVID B1. Had to pick up truck from an alternate, out of the way location, costing me almost $30 in extra mileage fees 2. Gas tank was not full. Drove 16 miles and topped up tank - 5.4 gallons. Previous customer shorted fill-up by about 4 gallons. 3. Found out at fill-up that the dolly and extra blankets I had ordered had not been placed in the truck ahead of time. Owner suggested a 32 mile round trip to come back and get them - would have cost another $38 to do so 4. Truck had not been swept out 5. Only 1 of 6 complimentary blankets were in the pouch in the back 6. Pouch had someone else garbage bags and a pack of cigarettes in it 7. Truck had a rhythmic grinding noise while in motion - possible bad bearing The other two U-Haul experiences this past couple weeks of moving locally had been excellent. This one was not.
JEFFREY LGerald was very excellent in his customer service and went above and beyond making sure I was taken care of.
JOSHUA HJay was very helpful and solved my problem. He was able to correct a problem created from another UHaul dealer in Englewood CO. Please acknowledge Jay's excellent customer service. He works very hard to help his customers.
MICHAEL EGreat customer service. We will be back!
CARLA VQuick and fast !
RODOLFO RIssues I encountered here was the limited parking spaces when returning the truck and the key drop box was not clearly labeled.
Westin SExcellent
MITCHELL SCould not have asked for a more friendly, informative, and helpful experience. Jay at the front desk was attentive, kind, and knowledgeable on helping us get the right fit for our situation. Highly recommend this location and can't speak any higher about the staff! Thank you!
PATRICK H | Overall ExperienceEveryone was super friendly and helpful
ALEKSANDR YThe gentleman who helped me was amazing! He answered all my questions as this was my first time going to U-Haul I’ll definitely recommend all my friends and family!
ROBERT HThe guy was friendly and super fast. Showed concern with the safety issues I had with the truck and trailer being returned.
Justin DThe hitch was faulty. I would not have know, but the man where I dropped it off showed me it was loose and could have unhooked while I was driving. Train your people proper hook up and double check before allowing to hit the road
ERNIE PThe owner of this location went above and beyond to help me!
Jessa OAll good
STEVEN TThe owner is Awesome! Best customer service around!
JASON RGreat customer service.
WAYNE PJay was very friendly and professional. Truck was in great shape and we were in an out in a timely manner.
TERRY SMoving blankets smelled like cigarette smoke.
MARRAYA MMy experience at this particular U Haul branch was exceptional. Notably and specifically due to Gary and Jay... Each of them went above and beyond. In the future I will only be dealing with the Terra West branch for all of my moving and storage needs. I feel fortunate to have been directed to this branch... I've never had a bad experience at any of the Greeley branches... But these guys helped me out a lot. Definitely the kind of guys I would want representing my company. Good people skills which is becoming somewhat rare in this day and age, very knowledgeable, capable and professional. I honestly can't think of a single thing that would have made my experience better... Except... Hire more guys like Gary and Jay. Thanks!
RICHARD MJay did an amazing job.
KEVIN RThe people in the store were very helpful. I am only 5'2" so they helped me in the cab with a stepstool. The truck was easy to drive and my overall experience was excellent.
CAROLE EBe open on Saturday
TIMOTHY SCheck in was very fast and easy. I didn't catch his name, but the employee on duty was extremely helpful and nice. I enjoyed the new vehicle as well!
LORRI DGreat customer service, right on time and easy to work with, will definitely come to this location again!
NICOLAS MI rent here quite often. Always a smooth rental and drop off process.
Thomas RThis location was the fastest and easiest rental process I’ve ever had. I’ve rented from other locations in town and it usually takes forever. At this location it was less than 20 minutes.
MATTHEW KVery nice and helpful staff!
LEWIS MI will will always tell my friends about your good service
Melford IThe new management is amazing very helpful and polite and the owner is willing to go the extra mile for his customers as well.
NICHOLE AI reserved a truck for 24hrs and have a confirmation email for that reservation. Apparently I was supposed to drop off the truck after only 6-7hrs and I was never told that by the person at the U-Haul location. I’ve now been charged double. This makes a couple of bad experiences/ issues with U-Haul / this location.
JEREMY HSame as above.
Haylee TSuper nice people to work with and quick!
WILLIAM BWayne helped me with a storage shed after my mother passed. He was kind and thoughtful. When my card expired while I was out of town for work, he was patient and trusting. After two winters with heavy snow, there was zero water damage in the unit. The facility was always clean and the staff was always friendly. On top of all of this great service, it was the most reasonably priced in Greeley. I will recommend this facility to anyone who asks.
MONICA B | Overall ExperienceI was supposed to pick up the truck and 8:00 am and whoever the manager was, he was not there. The area manager came by to get me on the road around 8:30. My credit card got charged $282.68 on July 29 and the I got a new receipt charging me $292.95. That has not shown up on my credit card statement yet.
DOUG LAll good except for no cups for your water container.
BRET FPerfect service
Blair HSmall and tricky to park at, especially if you're dropping off equipment.
Frank LThere is literally no room to navigate a dropoff. Plus the lot is tilted downhill which makes getting off hitch super hard.
Steven HYou guys are doing a great job and give great service! - very helpful, understanding and kind as well. I had a great experience and would definitely use you again. Thank you.
Mark BOriginal pickup location was not open at 10:00 on scheduled pickup day and no truck available. Rescheduled to 2nd location, great service there.
James HIt's tough to evaluate this location since the manager had a death in the family and there was a lot off confusion. The owner, Wayne Howard, stepped in and was very helpful. However, I do have a major complaint associated with U-Haul policy regarding drop off. I was required to drop off at this location for both the trailer and truck. It was 18 miles out of the way from where I was unloading. Then, U-Haul charged me for 47 extra miles, which were all part of my trips to the drop off location.
Aimee RGreat people, service and price
Andrea SI re recommend my son.
Steve QOnly issue I had was vehicle was half full of fuel when I picked it up. Makes dropping of with the same fuel amount difficult.
Brad KMore space for parking, back in trailer with RV from street might be hard for someone.
Paul SNot anything I can think of. Service was good for me.
David CReturn on Sunday. The picture requests were not very clear to me on my phone as the image request was covered by the graphics requesting to take the pictures. This interface would not accept the "Not Applicable" selection for Were the personnel helpful? Kept asking for a response before I could submit the review so I changed it to NO.
John DKeith was very nice, he greeted me at the door by name. The trailer was in as good of condition as you could expect. Keith was very helpful in getting the trailer hooked up and connected to our truck. This is the second time renting a trailer from this location and we will definitely go back if we ever need a trailer in the future.
Roger BKeith always takes care of me!!
KEVIN EFriendly, helpful and offered great advice on which trailer to use.
Steve HMuy bueno el servicio 👌
arutro bmouse infested filthy
JOLINDA W | Overall ExperienceKeith is an excellent and very helpful manager. Highly recommend. Thank you, Jim
JAMES A | Overall ExperienceThis is the best value for your money in this area, but it is still double what we paid for storage in the DC metro area. Hands down, this was the best staff experience and facility accomodations we have ever had at an outdoor storage facility.
Jennifer C | Overall ExperienceKeith the on-site manager has always been helpful in meeting our needs.
RORY H | Overall ExperienceClean and secure. Thanks.
Anthony D | Overall ExperienceManager and owner were very friendly and accommodating with my storage unit and property. Would highly recommend Terra West Self-storage and U-Haul!
RORY H | Overall ExperienceNew mgt. friendly and helpful. Safe and secure.Some additional on-going maintenance should be performed on a regular basis : unit doors, seals, rollers, etc. Actual move out date was 12/27/18.
RORY H | Overall ExperienceThe employees were very friendly and helpful. I had only good experiences.
NATHAN S | Overall ExperienceThey went above and beyond on a last minute need.
Joe G | Overall ExperienceEveryone was wonderful!
VERNON C | Overall ExperienceI have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.
DEAN C | Overall Experience