Customer Reviews for Terrys Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Terrys Mini Storage

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David O.
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Customer did not leave a comment.

JENNIFER & VERON G. | Overall Experience |
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Customer did not leave a comment.

Helen d. | Overall Experience |
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Customer did not leave a comment.

Daniel C.
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I received an email confirmation with my pickup date and time. When I arrived at that location, it said it was open till five (I was there at four) and no one was there. I called several times no one answered. I called the 800 number and they told me I needed to go to a different location than what was on my email. I went to the new location and they told me I had to go to yet a third location to pick up my truck. It took several hours to finally get it. The lady told me they would extend my drop off time but they didn't change my drop off time. So they then charged me $50 additional for returning the truck late when they caused all the chaos and had me driving all over the place, using my time and gas.

BRIDGETTE B.
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Customer did not leave a comment.

risa L.
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The location for the pickup was inside a grocery store and it was a little awkward.

Jackie S.
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Terris is always professional, timely, and helpful with UHaul services

Shannon L.
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Customer did not leave a comment.

Jaclyn C.
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TANI J.
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Kenneth H.
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Terry's staff was very courteous.

Jordan S.
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Drop off location is listed as a 24/7 drop off location. I returned my truck early and got charged $40 for an extra day...? This makes no sense. My rental period ended at 11pm and I returned the truck before 10pm on the day it was due. It seems as though Uhaul is using this fee to avoid having to reimburse me for unused mileage cost on the equipment. Not satisfied. Will not recommend this location to anyone.

Joan B.
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JOSHUA C.
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donna W.
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William G.
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rodahina P.
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Misty H.
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Melissa P.
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The manager was very nice

Susan D.
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We used the 24/7 mobile service to drop off the truck as well and had troubles here also. The problem had nothing to do with the location but the website and call center. The website would not allow me to complete the drop off instructions, saying there was an error and to call customer service. After waiting 45 minutes on hold in a parking lot at 10 at night I finally tried the chat option. The rep told me I couldn't complete the drop off instructions and the location would charge me $20 to check in the equipment and she couldn't waive the fee. Thankfully, when I called the location, they were extremely helpful and understanding and waived it once I explained the situation. To sum it up, the locations need to be vetted better to ensure the locations will be run professionally and the customer service department needs to be more efficient.

Lori N.
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Actual people to help you

justin M.
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Customer did not leave a comment.

John W.
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The representative that helped when I picked up the uhaul, I would not recommend to my worst enemy. Terrible attitude and horrible customer service. When I dropped it off, the representative was helpful and nice.

CARLA P.
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There was no equipment available that worked, except for the one we got which was not what we wanted.Customer service at Uhaul and Terry's was crazy when renting, WE should have left and gone to Home Depot to rent. We do not normally complain but this was terrible... The Folks At Terry's were very nice but it is not their fault it is UHAUL. We have one more move to make and we will not be using Uhaul. The Uhaul in Tampa, Florida was great but here in Alabama it is poor. MUST BE UPPER MANAGMENT.... Making their Bonuses. Nothing for you to do....but run away from this place...

Kenneth H.
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Customer did not leave a comment.

ricky W.
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I can't think of anything else everything went perfect !!!

Michael G.
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The truck was not clean, and the fuel hand didn't not work, I didn't find out until I got down the road, and fill the tank up. One of the older truck on the lot.

John B.
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Steverson J.
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JOYCE A.
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ed K.
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The folks in Smith Station, Alabama were friendly and courteous. I and my family, were very impressed with the guy running the place where we returned our truck, in Knoxville, TN. VERY professional, knowledgeable and helpful to us. He seemed genuine and patient with customers. Give him a raise ! ??

JOYCE A.
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Customer did not leave a comment.

John M.
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the location sent me to a location at the corner. said they did not handle rentals. the cashier thought i was talking a shampoo machine. Grocery store location? Worth of all, U HAUL sent me an hour past my vehicle pickup location to pickup a tow dolly. after i told them the locations i need the dolly from. Poor Job U HAUL

Raymond P.
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This location is on the edge of Eastern/Central time zones. Make return times clearer.

Shyron L.
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Customer did not leave a comment.

William C.
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When I picked up trailer it took almost a hour to even get the unit and the attendant did not come out side to even check to see even if I had the proper hook up for the lights or if the tow hitch was ok or anything...She said for me to go look for the trailer and get it.I did not ask for anyone to hook it up.But they should of made sure the lights worked. And I had the right hookup. The trailer did ok.

carol A.
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everything should be able to be done on a computer the person renting the hand trucks I got had to use her phone instead of the desk top computer which made the transaction take more timee

KERRIE B.
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My husband went to the location given and when he arrived, there was a sign to go to another location. We drove 90 miles round trip to pick up a truck that was needed for a move just over 100 miles away. Seems a bit ridiculous to have to travel that far to rent a truck. My husband tried to confirm w/ the UHaul attendant that the round trip mileage to pick up the truck would not be part of our 128 mile agreement w/ no avail. The attendant was not helpful at ALL, not very competent about the leasing procedure nor able to answer any questions. Next time it seems it would be more efficient to rent a truck round trip rather than have to go thru this hassle of securing a truck. Still waiting to see what our final charge will be for this rental.

CLEVON R.
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kelli D.
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SHARON A.
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Justin J.
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Michael H.
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Agent very nice and accommodating.

sharon A.
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everything was great

Randal H.
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No problems at drop off. Personnel were friendly, courteous and efficient.

Yong L.
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Jace D.
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DEBBIE E.
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Audie M.
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Overall the experience was very favorable at both locations

Eric M.
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tony M.
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jeniffer M.
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LADONNA P.
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Printer printed have my contract and wasnt inform the truck needed to be in my a exact time. I was charged a extra day...

barbara G.
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James B.
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BLAIR A.
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PHILLIP H.
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Samuel C.
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BLAIR A.
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Gabrielle C.
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larry G.
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marshall W.
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N/A Excellent service

Twanda O.
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The service person was great

BLAIR A.
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BLAIR A.
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Debra W.
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JOYCE A.
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JOYCE A.
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Renata A.
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Ensure that staff is properly trained so that pick ups run smoothly.

William W.
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Customer did not leave a comment.

ROYCE G.
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JUANAFE P.
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Very quick of processing the renting

David N.
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Great location and very friendly service.

CLINT E.
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I honestly can't think of a better service

William L.
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They did not have an appliance dolly. Very nice people tho. A bit far away from Auburn. Actually we drove 4 hours to Auburn and had arranged via the web to pick up the truck on Pepperill at Auburn and it ended up being CLOSED! We called and the nice lady found Smiths Station. So except for the closed location and the lost time driving it went very well.

Ricardo V.
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Customer did not leave a comment.

FERNANDEZ O.
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Ricardo V.
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Very nice and helpful staff. I was called prior to drop off to make sure I knew the drop off location. Talk about service.

shaniquah H.
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Customer did not leave a comment.

JOE W.
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Location was a good ways out for someone not familiar with the area.

Cameron M.
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I was lead to believe that the miles to Myrtle Beach and back to the drop off location were in the contract. This is the reason for the 1000 miles over. Customer support was not able to help. I am very upset. I will never use Uhaul again and will discourage as many people as possible from using this company.

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Henry R.
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I was given a drop off location that was closed.

David M.
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Customer did not leave a comment.

KURT W.
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Shiquita B.
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Hire employees that have good work ethics and know how to deal with customers!

Mona B.
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Robert H.
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I confirmed my reservation in Auburn, AL to move my son after graduation. Five minutes prior to arriving at the destination on Tuesday morning, I received a text that my NEW pick up location was Smith Station - 25 miles away, or 50 miles out of my way. We had to cancel other afternoon plans because of the problem not to mention the added gas to drive 50 miles. I will be disputing the charges on my credit card and hope to never have to rent from uhaul again. The tires on the trailer were highly suspect and we were happy to be rid of the unit.

hyun min Y.
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Customer did not leave a comment.

kathy G.
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Terri's was closed on Sunday when I returned the truck so I returned it to Terri's Grocery. The lady was very unpleasant.

TRICIA B.
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Russell A.
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DeJon W.
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I had reserved an appliance dolly and upon receiving truck, I was informed that there was no appliance dolly available. The representative told me one was available at another location which took me about 15 minutes to get to, only to be told there were no appliance dollies there either.

jerry N.
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Just keep up the good work.

TAMMY P.
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The only issue we had was we booked the u-haul and when we arrived to Terry's to see if we could pick up early they had no record of the reservation. This was very stressful since we were moving our son to college that day. Lucky they had a u-haul there so we didn't have to wait. We had to go through the process all over again. Later we got a call from another location saying we had a u-haul reserved. This was so confusing and stressful

Laurie D.
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I do not recommend using UHAUL @ ALL It has nothing to do with the people where I picked up . I received neither the place and time that I requested.

OPAL C.
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check breaks out on truck i had they dint seem to be in good shape to me . but other than i was very satafied with truck

ashley B.
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louis J.
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David T.
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Nothing. The staff was extremely helpful. They should have some additional training in how to hook up trailers especially with the emergency brake but other than that they were great.

chris P.
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On a trailer of this size and tongue weight (even when empty), I expected it to be equipped with a jackstand. Once the trailer was loaded, it was impossible for us to unhitch it from the tow vehicle when we had to run errands, go to church, etc. Otherwise, the trailer was in great shape and towed very well. The staff at the pick up location were very friendly and helpful.

Charles M.
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1. Have staff knowledgeable about the equipment. 2. Log the returns when they actually occur!!! Not the day after so that you can charge an extra day!!

No reviews have been submitted for this location.

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