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Panav H
Customer Reviews for Texas Best Smoke House 10
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No signage, no real place to park equipment. Just a small key Dropbox on a fence next to a cardboard compactor behind the business.
Hayden CVery difficult to get the keys. We called multiple times only to be put on hold for a long time. Finally the manager of the stor called a private number and got code to lock box
James MHad to get help over phone to find key pickup spot. Otherwise, decent transaction. Clean, dependable U-Haul truck.
Michael GThis experience was terrible. Incorrect information (in-person pickup and location of key box), poor app functions and requirements, and check engine light came on while driving! Please contact me on how to improve the customer experience.
amy pMy reservations weren’t set up properly. I am just thankful for the customer service rep who i got through with the second time calling. He really calmed me and made my stressful situation easygoing. So helpful. He walked me through everything with patience and ease. I wish I would’ve gotten his name.
KaTois R