I was told I could check in at a counter and determine my exact dropoff location by discussing with an agent. By the time I arrived, they had changed it to a self-checkin. The process went fairly well but there was confusion about where I could drop off the truck at my destination. This could have been helped by having a human to talk with.
Robert H
Texas Best Smoke House 10
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grapevine, TX 76051
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Didn't have a dolly as promised
Scott RThere was no information on how to automatically check in. Nobody told you where to park. Nobody told you what you needed to do to check the U-Haul in
Ron BThe online check in didn’t work at all. Had to have the manager from the convenience store come and help me get the key and he had to call online help because key was in the drop box.
Chris REasy drop off and gas station clerk showed me where the drop box was. Used app to finish up and everything was easy.
NICHOLAS S