HAVE HAD A STORAGE UNIT AT THAT STORAGE FOR SEVERAL YEARS!!!! NEVER ANY PROBLEMS!!!!! IF I EVER NEED ANOTHER STORAGE UNIT, I WILL HEAD RIGHT BACK TO THE SAME PLACE!!!!! MANAGER IS A GOOD MAN!!!!
PAUL C | Overall Experience
Customer Reviews for Texas City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ali was friendly and courteous
BRANDY MCustomer service was awesome! Thanks
Natividad DThe guy told me that he should charge me for scratches on the trailer. He said that because there was not a little sticker on it that it could be my responsibility. Ridiculous! The trailer had stickers that were peeling off and it was extremely dirty when I picked it up in Abilene.
WARREN RGot the truck on E , bed of truck was filthy like someone was living in it , has dents all around truck , I was overly charged for miles I didn’t drive & days I didn’t use truck . Filed a claim nobody has reached out . Called both Texas City & Lake Jackson Uhaul’s nobody has reached back out just charged my card 234$ with no explanation or call back!!!!
Briana TThe representative was rude. He overcharged on the miles. Wouldn’t let us see the odometer when we got back to verify the mileage he claimed it was at. When we arrived to get the the truck it wasn’t even clean. Worst experience I’ve ever had with Uhaul. I’ve been using Uhaul for over 2 years now. Definitely taking my business elsewhere after this.
RACHEL JExcellent customer service at this location.
REED RAli was AMAZING! This is the second time I rented with Ali with a storage unit and a UhAul truck within 2 years. he has great prices and safe and clean storage, I was able to find a unit for everything in my apartment for such a reasonable price at the very last minute! I would def be coming back to Ali anytime I need any service with moving. He has excellent customer service! Ali will take care of you without a doubt!
DUAA GEasy drop off, very friendly. Highly recommended.
FRANCISCO SAli was great all around, very accommodating with the times we needed and truck size for our move. He communicated the expectations thoroughly with a constant smile! Will definitely use this location again.
LILY RGreat service The truck drove perfectly.
CHARLES LCharged my card multiple times for one transaction
MARCUS WI reserved the truck for 8 hours. Picked truck up at 12:30PM. Attendant said he closes at 4:30 and truck needed to be back before then. He was not a good person to deal with. after several rounds of arguing it was agreed the truck would be returned next day. After returning truck, my credit card was charged for a second rental, including all the fees and taxes. You should not have such a person representing U-Haul. Moving is stressful enough and a laborious task and your customers do not need to deal with a jackass too! Most reviews you receive about this location is very poor. You should really take all that into consideration for change.
EDWIN MLeft blinker light seemed to be dim and only visible from a certain angle which made transportation semi-difficult with changing lanes, especially in the rain. I walked in the office to drop off and nobody was there so I looked around some more and someone finally came to the office. When greeted, was told that he was gonna tell me to leave at a different spot on the property, with very little room to maneuver, and was told to just leave the trailer. Did not ask for order confirmation or anything and went on my way.
GRANT AI needed the uhaul for a few hours. I did not have any problems getting it and it was easy to turn in. I was happy that the place was close and I would not have to go far to pick it up or return it. Will definitely do business here again!
georgeina dNo info in the app about how to get into the gate. Location was closed. Lots of chains and locks on the gate and metal posts, I finally was able to see how one of the chains was just “tied” up, and I was able to get the gate open. We were exhausted, it would have been nice to know how to get in. This is the only reason I considered the location ‘not inviting.’ Looks like they had lots of equipment on hand. I’m sure if they had been open, the personnel would have been helpful.
Daniel BVery professional and polite
JARQUETTA CThe customer service was excellent, very friendly and worked with us on the schedule to return due to unexpected delay (hurricane) will do business with in future.
Heather FThis location and customer service is perfect. Great job.
Bridget WI had a very smooth going experience considering I was at a last minute decision to rent a box truck! Thanx guys!!!
Saul CNice staff Easy in easy out
Jay SOlder man at the desk is very rude. I asked for prices he didn’t give them to me he just gave me the cheapest U-Haul when I realized he gave me the smallest U-Haul I went back in and asked if we could switch it he said no and so I told him that he did not ask me what size U-Haul I needed and then he tried to argue and said he but that his computer was down so he could not help and that I would have to wait outside and he would tell me when the computer was back up I waited about 10 minutes and went back in to ask if it was up he said no . I told him I needed to return in Houston he did not put that in the computer so when I got over there I had to pay an extra $191. He did not complete the walk through with me to check the truck I did that on my own one of the truck sensors was on for the tires I did go in and let him know he said the tires were fine and to take it.
MICHELLE EAli was helpful, making the experience smooth and easy to rent and return. Definitely rent again, and prefer to anyone who needs u-haul in Texas city.
Johnny HPlease send receipt in email instead of a link to the receipt.
Maritza MI am a woman and not a weak one so being told that the drive from Texas to Kentucky alone would be too much for me. I found offensive, and condescending. Also the box of the truck was dirty with soil from previous user. The port where you put your charging plug is not working.
Jacqueline IThis Guy should NOT be running a uhaul storage location. He is unkempt, uncouth and exhibits a lack of understanding!!
Ashia RAli was friendly and professional. Renting was quick and easy. I will definitely recommend.
brandy mTruck was dirty inside, did not have a full tank of gas. I had to clean it out. Only drove it 15miles and was told at pick up to drop off with a full tank of gas, I had to put in 5 gallons of gas when I only drove 15miles and when I returned it I told them and they said o ok well ur good people thanks. Also I turned it in 40mins before my drop off time then I got 3 calls and a text by 5pm saying that I need to return the truck I'm past my time, told the man twice I already dropped off to him he was confused who he was calling due to no internet. Worst service I have ever had with u haul. Will not ever use this place again.
Alyssa MAgent made the return fast and easy.
Wayne SManager of the establishment tried to pull a fast one over on me and my wife to try and get more money out of us by changing our contract without discussing it with us. We payed for a 24 hour use and the establishment changed it so I would be at work at the time he scheduled it to be returned knowing I would not be able to make it.
Joshua DSo helpful and respectful. I will definitely rent again. Thank you!
casandra lAli was very polite and helpful to me while going over the website to book the truck. If in Texas city I highly recommend talking to him.
JOHN LNothing. It was great.
JOHN KManager or like he would call him self the BOSS was EXTREMELY RUDE ! charge me for an extra day when I delivered the Uhaul on time and once I called him to ask him about the charge he hangs up the phone on me. I Definitely DO NOT RECOMMEND this location it gives the Uhaul a bad representation. Honestly he should be fire and they should hire someone more professional and responsible.
Devontae DTruck was dirty inside There was little less than half a tank of gas when I picked up I filled it to half a tank when I returned and I was charged for 6 gallons wtf
Manuel GThe gentleman was very nice and cordial. Very respectful!!
Janie CMr. ALI went above and beyond with assisting me in the return of the truck , I appreciate his patience and understanding during the chaos of my recent move . Great guy and excellent customer service! Thank you 🙏
Jamie JThe property manager MR. ALI was a very very good manager. I really appreciated the way he handled things he's a very nice man. If I ever need another manager I would come back and seehim.
Walter J | Overall ExperienceThis facility was horrible the rats destroyed our things and there was poop everywhere! All of our things had been eating through we could barely salvage anything .
Alesia D | Overall ExperienceThe guy was nice. i was extremely late and they did not rent out my truck.
Melanie WI believe this is where I picked up the transport. The transport was located in a lot that was not big enough to allow the truck to get easily in and out of the lot.
DAVID PAll was great. Jesse great! Only I took storage out Oct. In Nov I was charged another 45.00. Jesse suppose to fix that
Sammy M | Overall ExperienceInside of cab had soda or something spilled in it. Back of truck was never cleaned out from the previous rental. Truck needs to be serviced. The fan belt was screaming when you got to about 55 to 65 mph. One of the reverse lights was out.
ROBERT MTexas City Storage was awesome! Ali was helpful beyond all my expectations!
Tiffany DMr. Ali is always very helpful
Jeffrey JThi location’svc was good. The call center was TERRIBLE! Innacurate and not knowledgeable.
Delbert ROwner? Man working was extremely rude and doesn’t know how to talk to people. Blamed us for leaving the truck there overnight when he clearly saw my husband pull the truck up in the morning. Very disrespectful to both myself and my husband and we will never use this location again.
Jamie AI was guaranteed a truck at 7pm. The place called and said under no circumstances could I pick up my truck at 7pm even though I was supposed to be able to use my cell phone to pick it up. I had to take off of work and rush to the place because he said I must get there before 5:30 or the gate locks. Why was I offered a 7pm pick-up? I would've gone to another place if I couldn't pick it up then. I shouldn't have to beg to leave work. When I got there the guy was weird and kind of rude. Not a great feeling there. Truck was dirty and he didn't offer a walk over or anything like we usually get.
Jessica SMake sure truck is well kept.
pete hI moved out of unit #262 in late June! I was billed $70 for July. Thank God my account was overdrawn in August. I got a notification that it was submitted for payment on August 18. Did not get July's $ back. Will never use this site again. TERRIBLE!!!!!
Lawrence H | Overall ExperienceThe trailer had a lock on it. The employee failed to check to see if the trailer was ready for use. Had to use a hammer to try and get the lock open. All this caused a delay on my plans. Please check if there’s a lock on the trailer for the next customer.
Jonathan RThe guy is a crook!!! He didn’t check in my trailer when I turned it in. Once I brought it to his attention that he actually helped me unhook the trailer, he said he would talk to corporate for a refund. Meanwhile a month later no refund. Also a cramped office the size of a closet, no where to park the trailers, cramped area for navigation of trailer, he actually had to ask cars to move.
James JExcellent service
ALLAN RThe manager was great
millie bI had issues with a car dolly issued to me. I called to inform the manager with a timeframe of delivering the equipment. When I didn’t make the timeline, the manager called me to check if I was ok. I really appreciate that he reached out to first find out if I was ok.
Olivia CI really appreciate Mr. A he was very kind and sweet. I will be back when I need a spot.
Dana H | Overall ExperienceFront desk was excellent, very kind and professional. Signage to indicate where the office is would be helpful.
Izabelle CHe was very kind and I will definitely use him again! Great partner
Christy KThere was nothing that I can think of. When you get great service and everything is exactly like you need it to be, there is not much more that you can expect. Great experience.
billy wAli was ver kind and professional. He was very accommodating and seemed to genuinely care about my business. Excellent customer service!
Aaron SStill waiting on my deposit
THOMAS/karen C | Overall ExperienceSuper friendly staff but I did find lots of rat droppings in my things. It is outdoor storage so maybe that's to be expected.
christy r | Overall ExperienceI was denied access to my unit due to on-site tenant blocking the aisle with vehicle. When asking to move the vehicle, was told to walk to my unit. This happened many times over the last 4-5 years. Was told by management to just move out. Compounding the problem recently, as the addition of U-Haul equipment also denied access to many customers.
JENSEN A | Overall Experience