Charged my card multiple times for one transaction
MARCUS W
Texas City Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Texas City, TX 77590
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I reserved the truck for 8 hours. Picked truck up at 12:30PM. Attendant said he closes at 4:30 and truck needed to be back before then. He was not a good person to deal with. after several rounds of arguing it was agreed the truck would be returned next day. After returning truck, my credit card was charged for a second rental, including all the fees and taxes. You should not have such a person representing U-Haul. Moving is stressful enough and a laborious task and your customers do not need to deal with a jackass too! Most reviews you receive about this location is very poor. You should really take all that into consideration for change.
EDWIN MLeft blinker light seemed to be dim and only visible from a certain angle which made transportation semi-difficult with changing lanes, especially in the rain. I walked in the office to drop off and nobody was there so I looked around some more and someone finally came to the office. When greeted, was told that he was gonna tell me to leave at a different spot on the property, with very little room to maneuver, and was told to just leave the trailer. Did not ask for order confirmation or anything and went on my way.
GRANT AI needed the uhaul for a few hours. I did not have any problems getting it and it was easy to turn in. I was happy that the place was close and I would not have to go far to pick it up or return it. Will definitely do business here again!
georgeina dNo info in the app about how to get into the gate. Location was closed. Lots of chains and locks on the gate and metal posts, I finally was able to see how one of the chains was just “tied” up, and I was able to get the gate open. We were exhausted, it would have been nice to know how to get in. This is the only reason I considered the location ‘not inviting.’ Looks like they had lots of equipment on hand. I’m sure if they had been open, the personnel would have been helpful.
Daniel B