Customer Reviews for Tha Store
(U-Haul Neighborhood Dealer)

Rating:

2.0

The issue was that we arrived at the location we made the reservation for (1037 Elmwood Avenue, Columbia, SC 29201) but when we arrived, we were told we needed to drive 20 miles (over a half hour) away to pick-up the U-Haul at a different location (4048 Two Notch Road Gilbert, SC 29054). My son was graduating from college at USC and we had family in town for the ceremony and to help with the move from Columbia, SC to Greenville, SC. The extra hour out of our way creates serious inconvenience. I received no call, no email, no communication whatsoever to notify us of the location change. It was unbelievably upsetting to say the least. The reason I made the reservation for the Elmwood location was because it was very close to my son's house and he was waiting for us to arrive with the truck. I would like to be contacted by U-Haul management.

Rating:

5.0

Very Pleased. Good Truck, was a whole lot better experience than I could have imagined!

Rating:

5.0

The reservation was not for this location. When I arrived at the location of the reservation there was no trailer there for me. I had to drive 30 minutes away. The employee as 4048 two notch road was awesome. Very helpful when we decided we wanted a larger trailer.

Rating:

4.0

We got what we requested when we went to pick up the trailer.

Rating:

5.0

Down to Earth people. Good eating at the same location. Truck ran exceptional. Try the Dole Fruit Punch. 5 stars.

Rating:

2.0

Picked up the truck. First problem was that no one there knew very much so I had to order online even though I was at their facility. Then I had to wait around for whoever to get back to them by phone. After that, I went out to get truck. After the rigarmarole of getting the truck ordered and finally getting the keys, I forgot to check the fuel level until I got about a quarter mile from facility and realized that the fuel was only half full. Feel like I got screwed

Rating:

4.0

Right tail light was gone no lense or bulb

Rating:

1.0

It was the worst ever. They handed me a phone to speak to someone to help with pick up. Asked for credit card info over the phone and did not care if we had our dozen pads or not. The truck shook terribly and they were no assistance at that point. Thankfully customer service was able to help us switch trucks and Mr Gerald Wren at 4510 Augusta Rd in Lexington, SC was extremely helpful. It added miles which I was charged for and took hours off our day. But at least we had a drivable truck. I’d avoid and tell everyone I know to avoid Tha Store. As well, when we were standing there many customers of Tha Store were upset about other issues there. Very, ve poor place to deal with!!

Rating:

4.0

26' truck availability.

Rating:

5.0

Great customer service

Rating:

3.0

The in store employee did not know anything about the U-Haul part of the business

Rating:

5.0

Very smooth and friendly. Highly recommended.

Rating:

5.0

Good good

Rating:

5.0

Nothing at all, everything was already perfect and renting the Uhaul was very easy and convenient. Thanks for everything you guys do.....#teamuhaul

Rating:

1.0

Make sure truck is USEABLE. APP SUCKED DID NOT WORK AT ALL

Rating:

1.0

Truck had an engine light on, zthey didn’t have it checked or offer to find a different vehicle. Said if I broke down to call UHaul for roadside assistance. Rental location was changed to this store without my knowledge and I received a text shortly before pickup with the new info. Arrived at the store to be told the owner wasn’t there and she was the only one who could process the rental. When she arrived and filled out the paperwork she left a 0 off the beginning mileage so when I returned the truck at my destination point it looked like I had driven an impossible amount of miles The truck handled very poorly and intermittently bucked while driving. Very poor reflection of UHaul and a horrible experience

Rating:

4.0

The parking was difficult

Rating:

2.0

U Haul rep not on site. Cashier at carry out called uhaul rep and things were handled by phone. Insurance charge was a surprise. Lady at carry out was nice but was intermediary. There was a gentleman on site to help hook up trailer(car transporter). Bottom line, things got done without much delay and was fine.

Rating:

4.0

kind of out of the way but very friendy people and good service

Rating:

1.0

The “manager” was an hour late for my scheduled pick up. She was rude and yelling at me for her problems with the computer. She was very unprofessional. I will NEVER rent from Uhaul again if that is what their retailers are like.

Rating:

5.0

Great customer service A+++++++++ fast got me in and out

Rating:

1.0

I rented the uhaul on the 9th and they didn’t charge my card til the 17th

Rating:

5.0

Great people to work with. A+++

Rating:

3.0

The U Haul store was in a very professional setting. The lady in charge was operating a convenience store and cafe in the same premises. Over an hour after I turned in the truck, she called me and told me I forgot to turn in the key. I did turn in the key. She finally said she would look at the camera but she was insisting that I didn't give her the key. (She was waiting on store customers). I never heard back from her so I guess she found where she put the key.

Rating:

2.0

Don't make me wait 45 minutes for the one Clerk who can issue me my trailer

Rating:

4.0

i would like them to take the time to check the lights on the trailer before I leave with it.

Rating:

5.0

Keep up the good work.

Rating:

3.0

Service engine light was on, and I was not given another truck. Was told to drive it anyway.

Rating:

2.0

Be more efficient. what should have been a 10 min pick up being it was reserved a week prior, turned into at least an hour for a tow dolly !

Rating:

2.0

Place could use a good drop cleaning. Also the person working couldn’t even help me returning the truck. He told me that there is only one person that knows how to run the Uhaul rentals, and said I would have to wait till tomorrow.

Rating:

5.0

Excellent Service

Rating:

5.0

The customer service you receive here goes above and beyond. My rental arrangements were made simple, short, and sweet. I honestly was expecting some kind of hiccup, but I was surprised.

Rating:

3.0

Accurate online inventory.

Rating:

5.0

Excelente trato muchas gracias

Rating:

1.0

First I was miss informed about any fees for ins after being told 99 dollars flat rate from South Carolina to Jamestown Ny 2nd of all flat tire kept going flat to and bald tire. My 10 thousand dollar stand up tanning booth arrived scratched and dented up because the dam tires also once arrived for the trailer there was no hook ups attached to trailer to my tow package. Was also told they only except cash on arrival but once got there they took credit card .Had my reservation under a 16 silveraldo and it us a suburban when they transfered me to customer service on sunday nobody was there to talk to because the office hours qere not till Monday. Ill never use uhaul again .

Rating:

3.0

I prefer the actual u haul locations

Rating:

5.0

Awesome people. Very helpful. Easy in easy out.

Rating:

3.0

The change in pick-up location made me travel further to pick up the trailer. These places that only have one person working, and have another business to run (this was a quick shop) make it ridiculous to pick-up or drop-off because they have to constantly pause to help other people not using U-Haul. Also, I did the pre-check-in stuff online, then had to go through most of it AGAIN when I did the pick-up, which was not convenient. Why do it all online if I have to do it again in person?

Rating:

5.0

The customer service was awesome and friendly. She had everything hooked up and ready for me to go!!

Rating:

5.0

Excellent customer service

Rating:

5.0

The woman was very friendly. Told me to call customer service, which I have for days now only to be put on hold for 30 mins at a time with no answer.

Rating:

3.0

The person who handled my order missed the fact that I wanted to put SafeMove Plus instead of the standard insurance on the truck, missed the fact that I had a dolly and a dozen blankets ordered, and was ready to send me down the road with my truck before I told her about these items. My suggestion is, that if you are going to have third parties participate in a U-Haul franchise, give them the same kind of training you would have a U-Haul Store employee undertake, so that all of the order gets checked, verified, confirmed, and the customer is sent out the door without having to ask for or remind the associate that something wasn't right.

Rating:

5.0

Nothing

Rating:

5.0

Everything went smooth, very professional.

Rating:

5.0

very friendly and nice people yet professional .