Customer Reviews for That Storage Place Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

One of the best locations i've rented from

Rating:

5.0

Service was excellent

Rating:

5.0

Owner John is amazing. Would recommend 100%

Rating:

5.0

Owner was amazing. Went above and beyond our expectations. A true hero!

Rating:

5.0

Great place, good location, friendly employees. Explained all of the infomation befor and after the rental.

Rating:

5.0

Overall the U-Haul experience was a nightmare until I got referred to Me. John at the Katy location. He superseded my expectations and turned a nightmare into a dream. He went above and beyond with personable customer service! Thank you Mr John.

Rating:

5.0

The attendant John was so helpful I’m so happy I picked this place for truck rental

Rating:

5.0

That Storage Place in Katy TX was the most pleasant, and went far and above to meet the needs of our move. You definitely need to check them out!

Rating:

5.0

Equipment is always solid and management at the location is always professional.

Rating:

5.0

Everything at this location is perfect

Rating:

5.0

Nothing to improve! Excellent job!

Rating:

5.0

Best option to n katy

Rating:

4.0

It would be helpful if directions for mobile check out were sent in a link via text. This was my first time using the mobile checkout and it was very confusing. We had to call the U-Haul customer service line which made us late meeting our helpers that were loading the truck. Just a thought for those of us that are first time users.

Rating:

5.0

Awesome!

Rating:

5.0

Hi Yesterday, my husband made it to storage unit 6:45pm and was told that you are preparing to close. So, we did not move items in yesterday. I will definitely be there this morning (when you open) with my two boys Mrs Waters 856-340-9110

Rating:

5.0

My move in date was changed to 7/29/24. We did not move-in on 7/27/24 I'll call the facility in the AM

Rating:

5.0

Great service New equipment Easy from start to finish

Rating:

5.0

Representative very helpful

Rating:

4.0

John was extremely helpful and explained everything about the truck rental and what to do when returning the vehicle. And there were no surprises when I got my final receipt. So overall, a very good experience.

Rating:

5.0

Great experience and very helpful.

Rating:

4.0

No contact was made with personnel. Left key in Dropbox.

Rating:

3.0

Charged for 4 days and only used 2

Rating:

5.0

My experience was very positive. The owner/operator went above and beyond to make sure the equipment was ready and in great condition, and that my pickup and drop-off was very efficient and without bumps. My next move, I will drive 15 extra miles to this location, passing 5 others, to rent from That Storage Place in Katy again.

Rating:

5.0

The location was great! The cost of the insurance was rather disappointing. The price of the trailer was good and then the insurance was a kick to the groin. That is Uhaul's problem, not this location's problem. The owner of this location was awesome and super helpful.

Rating:

5.0

Excellent office and the gentleman at the office was friendly.

Rating:

5.0

Uhaul is kickin butt....from installing hitch to out of state trailer rentals everyone and everything has been awesome!!

Rating:

5.0

My problem was that uhaul mobile app kept timing out. I used the uhaul website and it worked immediately.

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Great location. Quick in and out. Clean truck. Clean building. Excellent owner.

Rating:

5.0

Super friendly and amazing customer service at the desk/location.

Rating:

5.0

This was the best experience I’ve ever had with UHaul. The owner was thorough, efficient and appreciated my business. I would highly recommend him to others!

Rating:

2.0

The instructions to drop off were unclear. I sure where to upload pics or confirm the drop off. Left the keys in the drop box and never heard from anyone.

Rating:

5.0

The owner of this shop is SO accommodating, helpful, and polite. He truly made a long trip easy. He helped so much with my car and the tow dolly and the truck in general. He was very calm and supportive.

Rating:

5.0

A very pleasant experience!

Rating:

5.0

The team member was very clear and helpful. Had a great experience.

Rating:

1.0

When I arrived at the original pick up location, I was informed that I couldn’t perform a mobile check in and the keys should the handled to me on hands. 2 weeks ago I had no problem in performing a mobile check in. I was sent then to a location 20min from there. Arriving in this new location, no locker password was informed to me. After 1h, I obtained the password but the locker didn’t open. I was informed by the call center that the locker needed to be shaken since they are usually in poor conditions. After finally opening the box and getting the truck keys, I couldn’t find the truck. After another 30min I was informed that the truck was in a different location than the keys, and after getting the keys, I should’ve driven to the other location. Due to this 2h delay, I needed to perform that move without daylight. Definitely my first very very bad experience with U-Haul.

Rating:

5.0

John is the BEST Highly recommend

Rating:

5.0

The u-haul app is so bad and it crashes or does not refresh on iphone13. The photos uploaded are not recognized wel

Rating:

5.0

John was very nice and professional. Great experience renting from That Storage Place.

Rating:

5.0

Excellent

Rating:

5.0

Very helpful and very well ran

Rating:

5.0

The gentleman was over the top nice. Very helpful.

Rating:

5.0

Perfect

Rating:

5.0

Assistance was very helpful and kind.

Rating:

5.0

Owner was very helpful. Process was easy and return after hours required minimal effort. The truck was clean and in great working order.

Rating:

5.0

Very good guy, very kind

Rating:

5.0

Everything was good . Thank you very much.

Rating:

5.0

Add usb chargers to vehicles.

Rating:

2.0

Customer service was poor, non-welcoming.

Rating:

5.0

make all the uhaul locations and customer service just like the one that I rented from. Honestly i lost my faith in Uhaul already due to the location on grand parkayway north in katy tx. My faith has been restored a little. That locaction was great.

Rating:

5.0

Very nice. Very helpful. Patient. Knowledgeable. Good experience.

Rating:

5.0

Only issue was that one tire was low on pressure and had to be filled.

Rating:

5.0

It was all great! Very good customer service and easy instructions to return

Rating:

5.0

Amazing service

Rating:

5.0

Nothing

Rating:

5.0

John is the best! All my items are in the exact same condition. I appreciate his kindness and professionalism.

Rating:

5.0

Completely satisfied

Rating:

5.0

Owner was extremely accommodating and went out of his way to work with us to make our move successful. I would highly recommend this facility!!

Rating:

5.0

Owner John ! Was supper nice person he talks with me like he known me for years, upmost respect while other storage units were jacking up prices doing the pandemic not him always a humble guy so I know when I need a units he will be my number one pick.

Rating:

5.0

John is very friendly and helpful in setting up the storage unit. The facility is very clean and well maintained. Plenty of lighting and security. I would absolutely use this facility again and recommend it to others.

Rating:

5.0

We had a great experience storing remaining furniture there after an Estate sale. The site is secure and the units are impeccably maintained. We have always had a very positive experience renting UHaul trucks there, as well. Can’t ask for better customer service! Highly recommend!

Rating:

5.0

Working with John at That Storage Place was a great experience! His facilities were perfect for our needs and he was very accommodating. We had confidence that our belongings were stored safely for the year they were there. John communicated with us regularly as we managed our account from abroad. So glad we made the choice to use this business!

Rating:

5.0

Wonderful experience! I would highly recommend.

Rating:

5.0

Great place to leave your "stuff" at. Owner/Manger John is always helpful and accommodating. I would definitely come back here if required.

Rating:

5.0

Absolutely the best experience I've had. Everything went smoothly and was very clean.

Rating:

5.0

Excellent service. 100%. Satisfied. Congrats

Rating:

4.0

Everything was lovely!!

Rating:

5.0

Office is on vacation

Rating:

5.0

We had a great experience and will return when we need a storage facility again.

Rating:

5.0

John is amazing - he's highly supportive of the surrounding community and the facility is spotless!

Rating:

5.0

Extraordinary facility. Trucks are perfect. The owner is great guy. 100% recommended.

Rating:

5.0

Will never rent anywhere besides here. This place is the only storage facility to even consider. Do not waste your time going anywhere else.

Rating:

5.0

Everything was perfect for my move in day.

Rating:

5.0

The owner (John) was very easy to work with and flexible. He constantly went above and beyond.

Rating:

5.0

John is an excellent manager. He goes above and beyond to help his clients. I will continue to recommended to everyone for storage or truck rental!!

Rating:

5.0

John runs the best storage facility I have used. That Storage Place is convenient, economical, and exceptionally clean.

Rating:

5.0

Cleanest storage place I’ve ever used! John goes out of his way to make sure his customers have exactly what they need.