Customer Reviews for That Storage Place Inc

Excellent friendly and quick service, got my trailer hitched up and tested all lights.

Wonderful experience! I would highly recommend.

Great place to leave your "stuff" at. Owner/Manger John is always helpful and accommodating. I would definitely come back here if required.

Nothing, very nice peoples

No problems whatsoever.

If only all customer service was like this. The gentleman who helped us was extremely helpful, which was a big help given I had kids with me. Also, we accidentally dropped a kid shoe in the parking lot and he called and held it for us until we returned to pick it up. I would recommend this location to everyone.

The personnel at this location came out and greeted me before I could even step out of my truck. They assisted me in unhitching the equipment and moved the trailer with a dolly. This was by far the best service I have ever been given when returning equipment.

Super nice and helpful person.

There was trash in one of the compartments in the cab

Very efficient and easy pickup of trailer.

Great location, nothing to improve. Grateful!

Very efficient

Keep up the good work!

Could not ask for anything better

The service was unique. Great customer service and hands-on customer support at pick-up location

Excellent, friendly & safe facility!

Everyone was great here. The team was excellent and very helpful.

Very nice facility and very personal service(even in this pandemic). Will recommend.

Cost is pricey. Had to drive back to Katy to drop truck off or the price would double if dropped off at a Baytown U Haul location. This was ridiculous. My family have always used u haul, will not recommend for this reason.

Great guy behind the counter. Excellent customer service! Best location I've been to by far. Thank you very much.

First-class service. Quick & easy experience that was very affordable.

Owner was very nice and professional. Check in and out was a breeze. I would definitely use this location again.

John is an incredible helpful guy.

John Holloway is great! He takes very good care of his facility and is very reiable.

Clean & convenient location. Easy to get to.

I have rented from several U-Haul places over the past 20+ years. They've all been good, but this one was the BEST. Very courteous and helpful. Equipment was in tip top shape. Easy pickup and delivery.

The return procedure was not clear. The requirement to share one's location is cumbersome for those of us who do not share our location on our mobile phones. The fuel gauge was some where between 5/8 and 3/4 when I received the truck. I am not sure why I have to make sure the fuel tank was 3/4th full when I returned it.

The place was very helpful. They went out of there way to get things unloaded into storage and check the truck back in

John, who I believe is the owner, was extremely professional. He keeps his business in tight order and explained his expectations and process very clearly. He was also very good at follow up and great to chat with while our movers unloaded our items to the storage unit. John also explained the security of the facility which impressed us.

I loved the mobile rental experience. It was seamless. The only issue I had was getting the lock to close after retrieving the key. It was a bit of a struggle.

Very clean location and truly very nice and helpful truly I will tell friends and family

No suggestions, keep up the good work!

John is a very custom service oriented owner.

Nothing, I felt the representative, John, did an exceptional job getting me set up to go and disconnected when I got back. I have used him twice and have been very happy with the exceptional service both times.

Very helpful and went out of their way to get us in a storage unit at very short notice.

Excellent customer service. I rented a 26' truck and was moving a long distance away into the country. I wasn't sure where the nearest U-Haul facility was to our new home and I didn't want to go over the allowed mileage so the owner gave us 25 extra miles free of charge. I would definitely recommend That Storage Place to a friend.

I was completely satisfied by my rental experience at this location. The staff and management at That Storage Place was friendly, prompt, and very professional. I plan to use them again in the future.

I think it's great that you can rent a truck even when the location is closed, with self check in.

It was a very straight forward and relatively easy process for me to get my rental. Service rep was very helpful and provided full details on how to hook up trailer and all safety information that I needed. I will definitely look to U-haul in the future for my moving needs.

The gentleman who helped me was very nice and explained everything.

John, the owner/manager was professional and efficient

This guy did not have the keys at the moment of pickup, the tank of gasoline was less than the indicated in the document, he NEVER explained the charges when I reserved the equipment and IT WAS TOO LATE when I picked up the equipment. IT IS VERY VERY VERY POSSIBLE that next time I am going to hire somebody instead using uhaul.

Easy rental and friendly staff. Picking up with my mobile phone was easy to follow. Thank you

The best.

Really nothing great experience. Love this location very efficient and friendly.

Staff was friendly, the process was easy - could not ask for too much more! Thank you.

Very pleasant experience, clean, very helpful. Plenty of room to maneuver. All quick and easy!

Absolutely the best experience I've had. Everything went smoothly and was very clean.

It would be nice to have a few more locations for tie down hooks in the trailer to secure things better.

The staff at this location is rated 10 out of 10. Extremely friendly and helpful.

John went above and beyond to assist me in my move! The storage units are perfect. So clean, safe, and user friendly. Thank you, John! I truly appreciate your help!

Excellent customer service.

John was the most amazing and helpful person EVER!!! I would recommend his UHAUL location to everyone in Katy that is moving. His customer service is above and beyond any type of customer service we have ever experienced!!! My equipment was sent somewhere other than this preferred location and he was able to have it delivered to exactly where it was suppose to be! What a superstar! ALWAYS use this location!!!

Fast, Friendly, Helpful, I recommend this location.

Excellent service

Excellent service. 100%. Satisfied. Congrats

Great customer service. Very patient and helpful. Will definitely repeat. Thanks!

Absolutely nothing. the service you provided was 5 star AGAIN. I will be returning

The trailer had a roll-up door that failed after three operations and cut our 3-day weekend getaway to 2 days. The Roadside Assistance folks were fantastic!

John was very courteous and helpful. He made sure to explain the rental process to my understanding. Excellent customer service!

Nothing. Excellent service & facility.

Everything was lovely!!

Office is on vacation

We had a great experience and will return when we need a storage facility again.

John is amazing - he's highly supportive of the surrounding community and the facility is spotless!

Extraordinary facility. Trucks are perfect. The owner is great guy. 100% recommended.

Will never rent anywhere besides here. This place is the only storage facility to even consider. Do not waste your time going anywhere else.

Everything was perfect for my move in day.

The owner (John) was very easy to work with and flexible. He constantly went above and beyond.

John is an excellent manager. He goes above and beyond to help his clients. I will continue to recommended to everyone for storage or truck rental!!

John runs the best storage facility I have used. That Storage Place is convenient, economical, and exceptionally clean.

Cleanest storage place I’ve ever used! John goes out of his way to make sure his customers have exactly what they need.