Customer did not leave a comment.DonaldBarry P.
Customer Reviews for That Storage Place Inc
(U-Haul Neighborhood Dealer)
Katy, TX 77494
Services at this Location:
- Mon-Sat: 9 am - 5 pm
- Sun: Closed
Special Operating Hours
- 5/28/2022 - 5/30/2022: Closed
- 6/1/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hello Team, My name is Bryan Waruhiu and I had rented a 10' Van yesterday for moving purposes. I wanted to tell that I was really unhappy with the service because I was provided with an old truck with a old and messed up cable pulley ball. When I was done loading up all my stuff and was about to take off to my new home location, I was unable to close the trunk and had to call in for Uhaul assistance. The service took about 3/4 hours and the mechanic told me that I still had to watch out when I was driving because it wasn't fully fixed because it needed a new cable pulley ball. I had to stop a couple of times on the highway because the trunk kept opening up a couple times and this is very unacceptable. I been a customer for many years with uhaul and this is very disappointing for me having to deal with this because I was supposed to be done with everything by 6/7PM and didn't finished until 11PM/12AM last night. As a loyal customer I hope I can get a refund or something for this dissatisfaction service.Bryan W.
My equipment was there, ready to go, and the person who assisted me was wonderful and nice. My last few Uhaul experiences have been terrible BUT this one went exactly as it should. The last two times I rented from Uhaul the equipment was not there and the people were rude. This is a FANTASIC location- kind of a mom and pop feel at a local storage and personal service. I HIGHLY recommend them and will use them when I have a need again. It was a breathe of fresh air experience! THANK YOU for restoring my faith in Uhaul. : )Karen T.
Nothing great serviceAlvis P.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.John H.
Customer did not leave a comment.Tom N.
The app sucks- you need wireless at the location - else relying on poor cellular connection. Plus I entered all data ahead of time - but had to reenter once I did the pick up - this took way way way too much time. I was there during business hrs - however the office was closed due to renovations. ?? (truck was fine..)john Y.
Fast, clean, efficient... all good here. Friendly staff.Mark E.
Customer did not leave a comment.chung X.
Customer did not leave a comment.AMBROSIA U.
Customer did not leave a comment.Radell D.
Customer did not leave a comment.Radell D.
The only reason I rated above average and not excellent is that parking was a little tight to get into with my after hours return. Location, equipment condition, checkout and return procedures were great. Very clean and everything worked perfectly.John H.
Customer did not leave a comment.BRYAN S.
Everything is just fine!DOUGLAS F.
John went above and beyond to accommodateleslie K.
Customer did not leave a comment.Raul F.
You were awesomeTIFFANY B.
Online access to obtain vehicle was easy and painless. I accidentally left a garage door opener in truck and was appreciative that someone noticed and called me.Pamela R.
This has got to be the best experience I've ever had with Uhaul! John provided excellent customer service.CHARIS C.
Fantastic service and supportERIC F.
Customer did not leave a comment.FRANK H.
Customer did not leave a comment.Jamie F.
Customer did not leave a comment.John B.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Janice K.
This owner also noted the tires and said he would replace them with new tires. Good business.james S.
Almost new truck Excellent acTom B.
John is the best! All my items are in the exact same condition. I appreciate his kindness and professionalism.JANICE B. | Overall Experience
Customer did not leave a comment.Rupen S.
Completely satisfiedLUZ C. | Overall Experience
Customer did not leave a comment.RUBY B.
Very friendly representative and had everything ready at pickup time. Explained everything clearly.Anas S.
Customer did not leave a comment.LINDA H.
Customer did not leave a comment.RANA RAHEEL K.
Owner was extremely accommodating and went out of his way to work with us to make our move successful. I would highly recommend this facility!!LINDA H. | Overall Experience
Customer did not leave a comment.Cemlla V.
Customer did not leave a comment.Erik W.
Customer did not leave a comment.WILL A.
Customer did not leave a comment.Keith D.
Customer did not leave a comment.Felipe S.
Fast and friendly service! Highly recommend!HEATHER STUART D.
Customer did not leave a comment.JEREMY P.
Customer did not leave a comment.PAMELA S.
Customer did not leave a comment.JOHN H.
Everything was great.WILLIAM T.
Not a place I will rent from againNICHOLAS K.
Owner John ! Was supper nice person he talks with me like he known me for years, upmost respect while other storage units were jacking up prices doing the pandemic not him always a humble guy so I know when I need a units he will be my number one pick.Brenda H. | Overall Experience
U Haul Mobile app sucks. Its keep starting while uploading the photos.KIRAN P.
Everything was excellent. Very convenient location and very nice staff.TERRY A.
Customer did not leave a comment.MICHAEL WAYNE O.
Owner and service were both outstanding at this location. I would recommend to anybody.Brett R.
Keep the good work👍🏿OLANREWAJUT A.
Customer did not leave a comment.Michael C.
Outstanding customer service, easy access, easy pick up, super easy drop off.OLIVER M.
Customer did not leave a comment.KIRITHIKA SUNDAR V.
John is very friendly and helpful in setting up the storage unit. The facility is very clean and well maintained. Plenty of lighting and security. I would absolutely use this facility again and recommend it to others.TED N. | Overall Experience
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Linh N.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Warren C.
Customer did not leave a comment.PEIJUN J.
Great experience. John was very accommodating. Would definitely use this facility again.PATSY H.
Customer did not leave a comment.HENRY F.
Customer did not leave a comment.CONNIE H.
Customer did not leave a comment.JUSTIN D.
Excellent service, that's all!AMIR M.
Staff was very helpful. Truck was ready at pickup time.WILLIAM B.
Great customer service and very friendly and accommodating.Tara T.
Customer did not leave a comment.DAVID H.
John, met us as we drove up. He was very professional and courteous. I would highly recommend this location.DAVID F.
The place was closed before their closing time of 5pm.... I arrived at 4:20p, and it was closed already. Not a good practice.SOLOMON C.
The personnel/owner was great. He was very knowledgeable and helped me in the most efficient way possible. He wore a mask so safety was priority. The location was very clean and the uhaul trucks and trailers were very clean.DONALD H.
Customer did not leave a comment.Paul N.
Staff seemed like they really didn't want to be there.BENJAMIN H.
Customer did not leave a comment.PAUL N.
Excellent service, friendly, quick!DAVID B.
The owner was super knowledgeable, helpful and professional.RALPH S.
We had a great experience storing remaining furniture there after an Estate sale. The site is secure and the units are impeccably maintained. We have always had a very positive experience renting UHaul trucks there, as well. Can’t ask for better customer service! Highly recommend!Paul L. | Overall Experience
Customer did not leave a comment.RONALD D.
Customer did not leave a comment.KEVIN R.
Customer did not leave a comment.OSCAR G.
Great serviceJEREMY N.
Working with John at That Storage Place was a great experience! His facilities were perfect for our needs and he was very accommodating. We had confidence that our belongings were stored safely for the year they were there. John communicated with us regularly as we managed our account from abroad. So glad we made the choice to use this business!ERIN D. | Overall Experience
Worked out great. The car hauler pulled like a dream behind my 2019 chevy truck. My 2002 Camaro loaded easy. I would recommend adding straps for the rear is all.CLAYTON E.
Customer did not leave a comment.Dolores B.
Excellent friendly and quick service, got my trailer hitched up and tested all lights.Louis V.
Wonderful experience! I would highly recommend.GINA V. | Overall Experience
Great place to leave your "stuff" at. Owner/Manger John is always helpful and accommodating. I would definitely come back here if required.ANDREW A. | Overall Experience
Nothing, very nice peoplesThomas W.
No problems whatsoever.leroy M.
Customer did not leave a comment.Evan E.
If only all customer service was like this. The gentleman who helped us was extremely helpful, which was a big help given I had kids with me. Also, we accidentally dropped a kid shoe in the parking lot and he called and held it for us until we returned to pick it up. I would recommend this location to everyone.Brian K.
The personnel at this location came out and greeted me before I could even step out of my truck. They assisted me in unhitching the equipment and moved the trailer with a dolly. This was by far the best service I have ever been given when returning equipment.William R.
Super nice and helpful person.Gordon M.
There was trash in one of the compartments in the cabMaryAnn T.
Customer did not leave a comment.George D.
Very efficient and easy pickup of trailer.Stephen C.
Customer did not leave a comment.ronald S.
Great location, nothing to improve. Grateful!Lisa T.
Customer did not leave a comment.Susan B.
Very efficientMARK H.
Keep up the good work!Jose C.
Could not ask for anything betterJose C.
The service was unique. Great customer service and hands-on customer support at pick-up locationUzoma O.
Excellent, friendly & safe facility!KRISTIE B.
Absolutely the best experience I've had. Everything went smoothly and was very clean.HEATHER C. | Reservation
Excellent service. 100%. Satisfied. Congratsluis m. | Reservation
Everything was lovely!!Sonia V. | Reservation
Office is on vacationHerman F. | Reservation
We had a great experience and will return when we need a storage facility again.MARK C. | Overall Experience
John is amazing - he's highly supportive of the surrounding community and the facility is spotless!BETHANY M. | Overall Experience
Extraordinary facility. Trucks are perfect. The owner is great guy. 100% recommended.IVAN ALEXIS G. | Overall Experience
Will never rent anywhere besides here. This place is the only storage facility to even consider. Do not waste your time going anywhere else.AMY B. | Overall Experience
Everything was perfect for my move in day.PAIGE C. | Reservation
The owner (John) was very easy to work with and flexible. He constantly went above and beyond.CHAD S. | Overall Experience
John is an excellent manager. He goes above and beyond to help his clients. I will continue to recommended to everyone for storage or truck rental!!MICHELLE P. | Overall Experience
John runs the best storage facility I have used. That Storage Place is convenient, economical, and exceptionally clean.ROBERT G. | Overall Experience
Cleanest storage place I’ve ever used! John goes out of his way to make sure his customers have exactly what they need.BETH H. | Overall Experience
We cancelled the same day, because storage was closed on our move in weekendPrivacy R. | First Impressions