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Klaus B
Customer Reviews for The ATS Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I went in to get a 15' truck paid and got the cjeck in lady who stated ot has 3/4 tank of gas went to the truck and it had 0 gas and wouldnt start.I told her she charged my card anouther 34.85 as a deposit for a 10 ' truck and I told her wth for its a smaller truck . I told her I wold need about 200 miles because Now I would have to make more trips from taylor mi to hazel park to move my things. She assured me she put 200 miles and one again said it had 1/2 tank of gas. Ot had 1/4 of a tank of gas and she tried to cjarge me gor 4 days after for the extra gas and miles I refused the 19.58 charge and just todat she tried to charge my card 23.58 I regused that charge. This place is scammers and frauds. 178.58 for a 10 ' truck. Hell no! I want my 34.58 back dont use this Uhaul period
Becky SVery quick at checking in and out. Staff was very friendly.
Heather RExceptionally clean cab of vehicle. Cargo area also very clean. Friendly staff. I will visit again.
Cornelia BFew leaves in cargo bin that were easily swept out otherwise good 👍🏽
Waymond LThey were so on point. I have no complaints whatsoever. You have a great team and that store in Hazel Park, Michigan.!
karen sUhaul sign was not promiently displayed. Store needs more signage.
gloria rEverything very efficient and went smoothly
STEVEN CYou guys are great no need for improvement
verleaner deverything was excellent keep up your standards
Earl HThe strap was not working properly and we could not get it as tight as it should have been
JOHN MWas charged an after-hours service fee, even though I was not serviced by any individual. charging an extra $20 for me to put keys in a box instead of someone's hands is predatory and unfair.
Frank SAssuming the price you charge me for just a 1/4 tank of gas is reasonable, it's a great job by you folks!
j mEazy Peazy!
ALAN KVery awful app service no assitance put us behind 44 min would never use this again . Use a facility that has open service with real people .
lisa kA larger U-Haul sign would be helpful and easier to find.
Karen GThey give me the truck almost have with a gas and I have proof and everything, but they still don’t want to get my money back
AMAR ATheir service was excellent. The old saying that applies to this location is "Its not broken so don't fix it.
GARY AKeep up the good work
Khalid FWe came after hours, so we can't comment on the staff. But the truck was dirty, still trash in it from the prior customer. The tire light kept coming on - I went to a true Uhaul dealer who did help reduce the over inflation in the back tires, but the light came back on an hour later. I was told I could not return the truck to this dealer even with concerns for my safety without incurring a huge fee even though it was local. The truck seat was very hard to move and recline - I would not rent a Chevy one again. The day before I tried to get a Ford model at another Uhaul/storage location - but after paying for it discovered it also had a flat tire and the location was like - sorry we don't have a compressor. So we left that van there. And got the Chevy at another location with the help of the local Director (?), Ryan? Overall - pretty disappointing. It was nice to be able to pick up and drop off the vehicle after business hours - that was fantastic. I would rent from Uhaul again - but these recent experiences were disappointing.
Julia JThe mobile check-in process was slow. And the photos to check for damage I was not able to see clearly at all. Would be nice if I could click on the pick and it would get big on my phone, also the ones I take myself. The truck worked decent but I’ve been in nicely uhaul trucks previously.
Kristin VThe interior of the truck was dirty & I needed to clean it out before use. The good thing was that the truck was available for short notice use. Other than that the staff were friendly, courteous & helpful.
Jeriesha MEasiest uhaul I’ve ever rented!
Erin SDownload uhaul app if doing mobile rental agreement. Makes it easier
Don KNothing at this time.
DORIS AEverything was very professional I love this location, the young lady was very pleasant.
SHONTISE DThe process to get the truck took us 45 minutes it was rediculas it needs to be like pre told what to do my husband was so pissed at the whole process we should have watch some video how to get our truck and the key process was hard to get maybe you need to put a code on the truck itself but it all worked out after all
Jeff CI like the staff very much at this location, the truck was clean but ran terrible and why I gave average rating the staff excellent but equipment terrible. Because of limited one truck snd not running well U would not recommend this location despite being super nice. The truck needs servicing and I felt unsafe because in Drive it runs like in first snd drags. For sure something is wrong with the transmission. The breaks are so bad have to push to floor to stop. I could have used the truck longer but felt unsafe to use for the fill 24 hours. The truck was clean and Crysta is very nice to with with but this truck had almost 100k mikes and it and runs like it had not been properly serviced in years. I want an adjustment because of the way it drove I did not use next early morning to finish moving items. Have to make arrangements to use a different truck to finish the move. I want an adjustment as the value was not there. Please call 248-390-9558 to discuss . This was the only truck on property and had workers arranged and deadline today to be moved., would not rent this truck again. Susan Nest
susan nThe uhaul mobile pickup is a joke! Spent 30+ minutes processes. Zero response to multiple chat windows requests on status. Gave up on the uhaul customer service answering the phone after 30+ minutes waiting and multiple calls. A terrible mobile experience by uhaul. Fix it!
Joseph MI had no problems with the service. Will rent from u guys in the future.
Cynthia GNothing wrong with the facility, it was the uhaul website for the return. Same phone and browser for pick up, no problem. At return it wouldn’t pick up my location. 30 minutes later after talking to numerous inept uhaul customer service reps, finally able to complete. Huge pain in my ass. I’ll seek another company next move.
Erik SCrista & Staci were excellent. Thank you.
DARRYL SWe had a bit of a problem with the online pick up. We kept giving the code, but it would not work. Had to call Ryan, who was a great help throughout the process and was able to release the keys for us. Ryan was who was able to trouble shoot many issues. He is an incredible asset to your company.
Justin HApp would not work properly for pick up. After trying on 2 differnt phones and contacting the help line. We had to go into the store to pick up, which defeats the purpose of trying to minimize contact. The van we were assigned had garbage on the floor and left over drywall dust in the back. I would of hoped U-Haul had disenfecting protocols in place. We were not about to go back in the store and ask for a differt van and have to go though the whole process again.
Francis KNothing
Nicholas GUnable to access key in lock box and support number said it was after hours. The parking lot is unsafe as there is hardly any light available to see. I then was on hold for 40 min with support to try to get help when I got home. There advice was to remotely return a vehicle I didn’t use and they could not help me with compensation for a free rental going forward for all my time spent trying to get the van and my 40 min wait for help. This is my first unpleasant experience with UHaul. I would love a free rental to make this right. Kim Munro
Kimberly MI had signed up for the mobile pickup option. When I got to the location and signed into the website on my phone, THEN I received a message that my account was "not eligible" for the mobile pickup option, and I needed to go inside and wait in line and complete my rental with the person inside. It didn't bother me too much to have to do that, the most annoying part was not knowing ahead of time that I would need to do that. The other annoying part was not knowing why. I would suggest for other customers in the future, U-haul should notify the customer ahead of time and provide a reason that the mobile pickup option is not available.
James HOnline check-in took longer than I thought it would with a lot more steps. Probably easier to walk in and talk to someone
Cody RPlease make sure the checking in process goes a lot more smoothly! Took over 30 minutes to get my key from start to finish! The rep states that the whole U Haul system was running 'extremely slow' that day of 09/28/2019. In addition the gas level was not accurate that was checked as being available. Plus the rep stated that I had to purchase U HAUL auto insurance due to my own USAA Auto car insurance would have to re-imburse me after I paid any auto damages if involved in a car accident??? That my car insurance would not first be billed for any claim prior to any money being paid by me first??
randy sThe store is clean. The trucks are clean. The process was simple and straightforward. I'd definitely come again when needed.
Nadia EI heard from a friend they had an issue at this location so i was pleasantly surprised when it all worked out so easily. The app to pick up outside of working hours is really great. The store signage for this location could be improved though- i passed it initially.
Susan KBack of van needed cleaning. Service was good.
Barbara COn a Saturday the store had only one person who was working with someone else. I had to wait about 15-20 minutes, even though I had reserved the vehicle in advance.
Dennisedward LCrystal was super helpful and the experience was great, went back a second time even thought it was a few miles more than another location that was not very nice to me when I went in a few days ago. Would for sure recommend this location. Great staff, fair and efficient.
susan nU haul sign in front of the store.
CARLOS FWould have been nice to see a big U-haul sign outside the ATS store. I was going by GPS directions and when it said I was at my location, I was expecting to see a U-haul sign of some kind. I drive past a couple times not knowing where to stop so I had to turn around on a side street and call the store for better directions. Everything else went great.
Rachelle DThe vehicle was not clean when I picked it up and had paper work and other general trash from previous user. I returned it cleaner than when I picked it up but was not ordered $25.00 off as advertised.
george tTruck was not swept out before. Bits broken glass. Plus original estimation of mileage too low. I had to drive to royal oak and at end drive to drop off place
dennis gNot much great experience
russell lGreat customer service!!
danielle kThe employee who helped me was very professional and friendly.
Jonathan CThe employee working there the day I rented the U Haul was very helpful and kind. I believe her name was Staci Neal.
linette j