Customer Reviews for The Auto Store Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Auto Store Inc

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robert J. on

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Miles price is a little high

GLENN H. on

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Daphne S. on

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I made a reservation at one location and get there and they had no trucks so they sent me to this location which delayed me from moving when i needed to. After getting the truck everything went well until the next morning when we called to verify where to turn it in. The rep had to find another drop off location because that one was full. She gave us a 20 mile credit which was nice. When i took it to the drop off location a very nice gentleman helped me named Mr. Moe. When he entered the information it showed i had the truck for 6 days and had 6000 miles which wasnt correct. I only had my truck for a day and i was aware that i would go over in mileage about 85 miles in addition to the 50 that went with the truck. Mr. Moe wouldn't charge me until he figured it out. He called to confirm that everything was taken care of with a 33.00 charge for the overage in mileage. When i checked my banking info they had charged me 84 additonal dollars. I had to call the 1800 number and the rep waived the charge after verification. I have never had an experience like this ever. It was a total inconvenience. I wont be using uhaul again.

Steven P. on

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This location was unable to amend the contract from a 2 day rental to a 1 day rental. The rate out of this location to Ocean Isle Beach NC was double the rate out of Ocean Isle Beach, NC to Walkertown, NC back in May 2019. Disappointing.

Martha M. on

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Aldine I. on

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Great Service Kind and friendly I was Very pleased

CHIRISTAN M. on

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thlmasina F. on

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Heather A. on

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They did not have brochures for the insurance and the dolly was in poor shape, I didn’t even get the furniture pads, because everything looked very used. My original location didn’t have what I needed and U-Haul waited until 830p the night before to tell me I had to go to a different location. Poor communication.

david C. on

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This location is excellent! The personnel are outstanding, and went above and beyond expectations. I will definitely recommend these folks.

justin C. on

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Tony V. on

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robert O. on

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Kevin B. on

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Jeff W. on

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Jennifer B. on

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Pick up/Drop off is easy and convenient. However the truck had not been swept out. There was some sand in the back. It also leaked in the back when it rained and my things got wet.

Maegan M. on

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Kind of sketchy location. But drop off was easy. Working with the actual uhaul rental was the worst part and why I wont be working with uhaul in the future. We got the run around on where we could actually pick up a truck. We had to drive 30 extra minutes than we planned. I ordered the uhaul a week ahead of time and wasn't notified of any issues until the day before the rental was needed. Customer service was good and somewhat helpful. But uhauls system is terrible. The issues should have never happened.

Bianca P. on

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It took the location 3 days to check in my vehicle even though i parked ot right in front (bug truck u cldnt miss it) and put the keys in the correct location!! Which left me responsible until they felt like they wanted to check it in.

Dianna B. on

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Alina H. on

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Ophelia M. on

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Paul M. on

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The paper work at pickup time should go much faster, since all information is filled out on-line when reserving.

BARRY G. on

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Staff was very professional and helpful, it is a pleasure doing business with people that truly care about giving good service. THANK YOU! Beverly & Barry Glass, Kernersville, NC

LATORYA C. on

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Alysha C. on

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The staff was awesome.

Haley L. on

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Wendell H. on

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Bryan B. on

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everything was great...

jonathan M. on

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The people who run the lot are extremely rude heartless people who treated me and my family like we were less then them

andrea R. on

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Was sent to the wrong pickup address twice by 1 800 gouhaul number. One location was in another town and was closed. I drove 64 miles per their instructions while paid people waited for the truck to show.

patricia R. on

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They couldn't find the trailer after we checked it back in. Called us and said it was missing after my husband physically talked to them upon return. Bad communication between employees, and apparently no security.

Mary B. on

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Melinda B. on

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shadonna T. on

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Thaise S. on

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The tire was ripped. we were afraid of having a flat tired during the trip. Besides that, everything was good

Pat B. on

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Great experience! Friendly staff.

Roger H. on

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Elizabeth D. on

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There was no where to drop off the truck except for a local trailer park. I was charge for cleaning because I left the plastic bags that the blankets came in on the truck. That was $12 for plastic bag that you supplied. I dropped off the truck with over 1/2 tank and didn't get any credit for that extra gas I supplied you.

Amanda C. on

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Cuz they charge me almost $90 the first time then turn around and took another $45 out of my account rip offs

Amanda P. on

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Milton M. on

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Jeffrey V. on

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VERA J. on

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So glad we were able to secure a truck with the Auto Store. The truck was nice and clean, the office manager was very courteous. I will definately chose this location again.

Paul M. on

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Office personnel should become familiar with software updates before trying to assist a customer with a rental; not a good time to learn the application, while a customer is ready to go!

Isaac C. on

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ashley G. on

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EL RAY P. on

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TAMMIE S. on

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Jack L. on

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Chad M. on

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Brenda N. on

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The inside cab was filthy - looked like someone spilled a drink and it was not cleaned up - sticky. The office personnel were friendly.

JEFFREY C. on

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I don't think the truck was the size I reserved

natalia L. on

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Very friendly and helpful.

davy H. on

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Christopher A. on

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Reserve by phone worked great, vehicle was ready for me to take away for my rental. Staff very pleasant and prompt.

ROBERT W. on

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Anthony M. on

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JAMES M. on

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They were very professional and the customer service was excellent

Joe W. on

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Jeffrey M. on

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Excellent service and handled quickly Thank You

Jasmine P. on

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The staff here did not know how to apply a $28 certificate that I wanted to use towards the rental. He charged my card full price and then said he would refund me $28. I haven't seen the refund yet.

Devin D. on

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Charged for insurance I clearly declined. Was told to call the store to dispute made 7 calls and left message still no reply. Was told by store rep in person the insurance cost would be removed upon return but still not and no reply to messages

NICHOLAS W. on

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BOB C. on

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joseph O. on

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Get the pricing correct. 2 different prices for 2 of the same vehicles going the same distance

MARK K. on

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Make sure lights work on trailer

Lori C. on

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My reservation was confirmed for pickup in Kernersville for a 10- ft truck to pickup kitchen cabinets that I had ordered in Winston-Salem. I received an email stating that the truck that I reserved was not available in Kernersville but one was available in High Point. High Point was not a good option for me, so I called them and had my reservation transferred to Walkertown. I had to pick up a larger truck than I originally requested as they did not have a 10-ft. truck. When I reached my destination to pick up the kitchen cabinets, the utility dolly that I reserved was not in the truck! UGGH! It was a bad experience, to say the least.

Ruth M. on

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Jahkeelah C. on

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The process was very easy and the guidelines/ rules were explained to me. Overall, the service was excellent.

Candice C. on

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kent B. on

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Debra P. on

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Very organized, no improvements necessary

RADAMES O. on

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thank you

Radames O. on

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The people at The Auto Store were great and very nice, they could have offered to show how to use the equipment but it was OK BC I used them in the past. Other than that I would have rated 5 stars

Brent W. on

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CLYDE S. on

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Kelsey R. on

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Victor P. on

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Sally L. on

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David H. on

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I received false information at this location. I was told I would receive a credit if I returned the truck early. I, in fact did return it early, to no avail.I have pursued this with uhaul and while they admit I was misinformed, they will not adjust my payment. I have been misled and now feel that I should receive a full refund. Step up uhaul and do the right thing...stand by your word. Otherwise, I cannot in good concious recommend you.

JAMES BRIAN E. on

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Your 12 foot trailer was just 14 dollars cheaper than the 26 foot truck and car hauler combination I rented from Budget at the same time. You are extremely over priced.

Gary W. on

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MARK M. on

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This is the best place to rent a uhaul and every one was very helpful.

Cynthia A. on

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Great Staff. Thanks again.

CHANTIA B. on

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This was my first time using this location, but it was close and convenient. The staff was very friendly and helpful. The process was much easier than going to a commercial location. I enjoyed mu experience very much!

Linda H. on

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EARL N. on

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Info between locations conflicted. Was a hassle finding a drop off location.

Robert Y. on

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Excellent service, Nothing needs to change!

Jennifer B. on

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Cathy L. on

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Great customer service! No complaints at all

Charles F. on

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Great experience!

Wayne K. on

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The tires of the truck were near bald. The process took extra time because extra equipment was not recognized on computer. The servicing resident was kind and worked with me.

Michael O. on

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The Auto Store Inc. was excellent. The staff was friendly, knowledgeable and prompt. Truck and equipment were prepped and ready. Truck operated as expected. Virtually my only complaint is in U-Haul's pricing, which isn't the fault of The Auto Store's but is U-Haul's. $195.00 for a local two day move is excessive and beyond industry standard. I felt nickle and dimed and likely will not use U-Haul in the future. I WILL however go back to The Auto Store and purchase a vehicle...they're great.

james D. on

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very friendly and helpful. would certainly use them again

crystal C. on

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Pedro Z. on

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Mr. Israel Rodriguez greeted me with a warm smile.. What else can a customer ask for...? My entetire experience was painless !

Jerried B. on

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Elizabeth H. on

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Marvin S. on

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Jennifer T. on

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