Customer Reviews for The Bargain Barn
(U-Haul Neighborhood Dealer)

187 reviews

2895 Hwy 42   Willow Spring, NC 27592

(919) 552-8016

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(919) 552-8016

2895 Hwy 42
Willow Spring, NC 27592

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 11 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I thought I'd least get one free day for having to go to another location to pick up my auto carrier and also was charged a $1.62 for the accured extra mile or two.

Kenneth S. 
Rating:
4.0

Similar comment as drop off. There were other UHaul places closer. Good news is that my wife loved the store associated with the site & we will return there in the future. There are always positives in every situation.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Location employees were awesome

James M. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kwame D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Victor K. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Stephan R. 
Rating:
4.0

Uber convenient relative to my destination

Jerry C. 
Rating:
5.0

Easy pick up and drop off, friendly staff

Stefanie S. 
Rating:
5.0

Customer did not leave a comment.

Mike U. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
4.0

Very easy to get to. very nice lady that came out and help me.

marvin W. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Very good experience

Tina R. 
Rating:
2.0

Customer service was very poor and lacking in professionalism. The person renting the equipment was totally untrained in how to use your software apparently as they even had to call after our return when she said we could go to get payment when clearly payment was already made.

martha P. 
Rating:
3.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

danny D. 
Rating:
3.0

We had a lot of trouble figuring out the self pickup service

Logan W. 
Rating:
3.0

The 24/7 Pickup needs someone to think it through in the real world. I was delayed 25 extra minutes while resolving an issue with the "alternate contact". I took my picture, the picture of my Driver's License and the next step was to Locate the Truck. We did that. I clicked continue, where it asked for an Alternate Contact, so I gave them the name and number of the person with me. We then got out of our car to look the truck over. He left his phone in the car while we walked around the truck. Likita, from UHaul, tried to call him, we missed the call. I get notified on the app. We go back to the car, see the missed call. I think "no big deal" I will just re-enter his information in the alternate contact fields and wait in the car for the call back. No such luck, I can't re-enter his info because it is now "already in the contract". I opened a chat and about 15 minutes later Likita tried again, my buddy answered and we were "approved" to take the truck. Seriously, that delay was not necessary. At least warn the customer to wait for the immediate call that is coming so they can warn the alternate contact that it is coming. Bizarre delay.

Randall W. 
Rating:
5.0

Greta accommodating service .

Roy R. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
3.0

One 1 employee and there were several people there to get a u haul.

Susan L. 
Rating:
5.0

Nothing, everything went well. Nice and friendly person at the Bargain Barn.

Jeremy W. 
Rating:
5.0

Service was great. No recommendations

alice H. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

You can have equipment more broadly available. Another vehicle that I'm renting,” In Town”, I needed to drive 25 miles one way to pick up. That 50 miles shouldn't be passed on to us when you used to be able to rent equipment close to your home. While times are unprecedented with all of the growth in this area, we should be able to expect the same things from a company that have always been done.

Julie F. 
Rating:
5.0

Customer did not leave a comment.

jason H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
2.0

Truck was not maintained motor wise needed sparkplugs bad. Lack of power

Bradley F. 
Rating:
4.0

Customer did not leave a comment.

Arlene L. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Frances G. 
Rating:
5.0

Customer did not leave a comment.

Wallace W. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

Ivana B. 
Rating:
4.0

Customer did not leave a comment.

Nick S. 
Rating:
4.0

The original reservation was for a 5x10 trailer for $30. When I got there, they didn't have the enclosed trailer I booked and I chose to go with a 5x8. This came out to $40. I don't understand why a smaller trailer ended up costing more. Seems unprofessional to me. I'll go with budget next time. They always charge what they say.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
3.0

Make sure it is professionally installed. Our trailer became detached while driving on the highway.

JOHN R. 
Rating:
5.0

It was an easy drop off. Thank you.

FREDERICK S. 
Rating:
2.0

Give a correct quote. Before I took the truck out I was quoted .69 cent a mile but when I returned the truck I was charged.89 cent a mile. "I'm sorry they changed the rate and I didn't know " I asked if they would honor the original quote and they said "I'm sorry I cant"

TROY H. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

EDMOND P. 
Rating:
4.0

Customer did not leave a comment.

Gene C. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
1.0

They did not have the trailer ready to go, the jack they used to hook me up broke and they did not have another one, so it took a while. Then they sent me off with questionable tires on one side and one blew out on the drive which put my life in danger. The person who fixed the tire said he would never rent a trailer with the extensive wear on the tires on the passenger side.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The mile rate

Dorothy M. 
Rating:
3.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

The mileage on the truck was different than what was in the system, and so we had to call in to resolve this before we could head out. This caused nearly a 20 minute delay since we were on hold for so long, it would be great if that could be resolved quicker!

Brianna R. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

Customer did not leave a comment.

sean N. 
Rating:
2.0

I ordered a 20' truck with a 24/7 pickup and it took me almost an hour to get it. They did not set me up for 24/7 pick even though I said it like 10 times. I had to wait for the morning worker to get there just to finish the process. Also called U-Haul support 3-4 times to get it situated.

Corey K. 
Rating:
1.0

I was over charged

Sherery B. 
Rating:
5.0

Customer did not leave a comment.

rick V. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Everything was fine!

Latara T. 
Rating:
3.0

Faster online check in.

Teena P. 
Rating:
5.0

Customer did not leave a comment.

DAl M. 
Rating:
5.0

Quick check in and out

James Y. 
Rating:
3.0

Took them 20 minutes maybe more to check me out in the system. Lots of going backwards on the website.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

Dedrick W. 
Rating:
5.0

We talked about your equipment and how it was a dangerous to drive... she offered a discount that never happen. . In my new destination . Now......

Victor F. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Friendly, local, helpful.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

Brandon T. 
Rating:
3.0

The truck mirrors where corroded and not adjustable. One windshield wiper was torn but neither worked very well. Both are safety issues. The web check in process (outside of regular business hours) took about 45 minutes (very slow). For GPS to understand that you are at the property you need to stand on the front porch. Gps will not acknowledge you are at the facility even when you are sitting in the parking lot.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

Jerome M. 
Rating:
3.0

The trailer looked like it was used for demo work. Had tile and screws all over it. Needed to clean it as not to puncture my bike tires

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Carlene B. 
Rating:
4.0

Customer did not leave a comment.

Dillon H. 
Rating:
5.0

Great friendly customer service! Our second time renting from Bargain Barn. Highly recommend!

ann R. 
Rating:
1.0

We had a horrible experience dropping off the trailer at Bargain Barn and learned that in future I should just go to a full service Uhaul location. The poor young woman who accepted our return didn't really know what she was doing and had us park the trailer on a grassy area which turned out to be sloped, and when she used a hand-crank lift to get the trailer off the ball of the hitch, the trailer rolled forward and dented the bumper of our less-than-one-month old car. We were so tired from driving and unpacking, it didn't cross our minds to question her.

Denise S. 
Rating:
1.0

actually have trucks available where you said they were going to be

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Ross F. 
Rating:
4.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Rita B. 
Rating:
5.0

The gal running this location is a joy to deal with! The truck was clean and we had a great rental experience.

Susan R. 
Rating:
4.0

Customer did not leave a comment.

Delane S. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
No reviews have been submitted for this location.

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