Customer Reviews for The Barn
(U-Haul Neighborhood Dealer)

836 reviews

1949 Hwy 46 S   Dickson, TN 37055

(615) 446-3077

Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(615) 446-3077

1949 Hwy 46 S
Dickson, TN 37055

Services at this Location:

Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

PATRICK R. 
Rating:
3.0

Open earlier

greg S. 
Rating:
5.0

Very easy to rent a car dolly . Would recommend again

stephanie S. 
Rating:
5.0

kid in dickson was greay t

henry H. 
Rating:
3.0

Customer did not leave a comment.

kenneth S. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
2.0

Customer did not leave a comment.

jerl H. 
Rating:
4.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Customer did not leave a comment.

jimmy W. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
1.0

Prices are too high..i started out with a $134 paymet for 2 days but i used 4 and my total was $503 when equiptment was returned.... ridiculous!!

andrew B. 
Rating:
2.0

Truck had a smoke smell, reserved an appliance dolly and they did not have any. Store stinks, smells musty and like cats. Truck also had old mask in floor.

Michael P. 
Rating:
5.0

The owner (Older gentleman) was very polite and well informed. Though he didn't offer much help hooking trailer up that was not important to me.

Eric D. 
Rating:
1.0

The person that checked me out had poor customer service. Not friendly at all! What could improve is his way of helping/speaking with a customer. The dolly said it was $7 I was charged$10. I got the $29 dollar U-haul and my end total was $134 maybe after taxes and fees that's the price, but the only equipment I rented was the dolly. I've tried to figure out how the end total was calculated.

Jalen P. 
Rating:
5.0

Customer service is excellent

ERIC L. 
Rating:
3.0

The equipment was in good condition. The 6x12 utility trailer didn't have a stand so I had to pick it up off the ground to hook it up. The 6x12 is a tandem axle so it is pretty heavy. The lot is on a main highway in Dickson so it can be a little tricky getting out onto the main highway.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

In my opinion...nothing. Very happy.

john F. 
Rating:
3.0

Customer did not leave a comment.

donald P. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

There was no Jack to lift the trailor we pulled so it was very difficult to lift it up onto the truck. A jack would've been nice.

SHARI S. 
Rating:
3.0

The location The Barn needs to be cleaned up.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

Belinda J. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
2.0

I was rented a trailer that was faulty. The jack was so rusted that the handle broke off, I did not feel safe using the equipment after this, and road side had to pick it up. I never even was able to use the trailer. Then customer service tells me I will have to wait for my refund until the dealer receives the trailer, but they want the money up front don't want to give it back when they're at fault.

Sheela D. 
Rating:
3.0

what was charged to my credit card does not match the receipt I received. I have tried to contact them to find out why there's a difference and can never get an answer and it won't let me leave a voicemail

Pamela H. 
Rating:
2.0

He's rude he doesn't walk out to the truck to look it over nor does he verify it's clean or the mileage and gas. He does not explain the contract and the place is an BBC absolute mess... like rent inside a goodwill store.

Roseana B. 
Rating:
3.0

The floor was dirty in the cab and also in the back. It was a quart and a half low on oil. I put a quart in it.

Jeremy R. 
Rating:
4.0

Everything was fine

alfred G. 
Rating:
5.0

Customer did not leave a comment.

Cyndea W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence L. 
Rating:
5.0

Ya'll did perfect!

david L. 
Rating:
4.0

Pleased with my experience at this location.

john F. 
Rating:
5.0

All aspects of our rental were excellent!! Thank you for making our experience with uhaul pleasant, and seamless. We will always recommend uhaul to our family and friends.

Peggie W. 
Rating:
5.0

Customer did not leave a comment.

thomas V. 
Rating:
1.0

This is the nastiest business I've ever been in. Trash stacked everywhere!!!

jonah S. 
Rating:
4.0

Customer did not leave a comment.

janie H. 
Rating:
5.0

Customer did not leave a comment.

warren G. 
Rating:
5.0

Customer did not leave a comment.

nadine M. 
Rating:
4.0

Customer did not leave a comment.

corey Y. 
Rating:
3.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Positive experience from start to finish, thank you.

peggie W. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Can't think of anything.

Tracy H. 
Rating:
4.0

Another easy going service manager, had me back on the road with an email, in a jiff.

William M. 
Rating:
5.0

I think everything was great, not sure what else to suggest, except continue the good service, it was greatly appreciated.

Peggie W. 
Rating:
5.0

Customer did not leave a comment.

martin C. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Nothing

alisa G. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
3.0

Customer did not leave a comment.

Ashlee H. 
Rating:
3.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

bob S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Great service

joe N. 
Rating:
3.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer service was excellent

DONNA H. 
Rating:
3.0

Paid $135 for using truck less than 3 hours and driving less than 75 miles. Too expensive.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
4.0

Customer did not leave a comment.

Marlan S. 
Rating:
5.0

Nothing. Stay friendly and keep caring.

Larry A. 
Rating:
1.0

Owner/ worker wasnt friendly at all. Acted like I was inconveniencing his boring ass day. Building was cluttered and looked like a giant yard sale. Noticed he had a pad lock for sale on the wall. When asked he said they don't sell any and then proceeded to ask what I needed one for. Was none of his business. He was a grumpy old man. I would not recommend this location to anyone. Was my only option for the time and day I needed the U-Haul or I would have gladly went elsewhere.

Toke C. 
Rating:
5.0

??? ok experience.

rosa M. 
Rating:
1.0

I never received a text as promised for the location. The staff for the location was slightly rude and hard to understand when I would ask questions to try and understand him he would not clear things up , just repeat what he said. He spoke low and mumbled as well.

jessie I. 
Rating:
5.0

Customer did not leave a comment.

sandy W. 
Rating:
5.0

Customer did not leave a comment.

Civilian T. 
Rating:
5.0

Customer did not leave a comment.

shane S. 
Rating:
3.0

Customer did not leave a comment.

Kayla F. 
Rating:
5.0

This was a rental from my city for my granddaughter in a another city to get. I appreciated everything that was done on there end to make this rental supper easy. The man was very nice make it easy for us on this end. Thank you so much

linda P. 
Rating:
3.0

The steps going into this location were not well maintained. I have issues going up or down steps and I felt like I was going to fall. The place is not well kept as the counter space was full of papers stacked on top of each other, the place looked more like a storage space loaded with junk.

Cassandra Y. 
Rating:
4.0

Customer did not leave a comment.

ray M. 
Rating:
1.0

The shop was extremely junked up needs to be cleaned. The truck had the check engine light on and was shifting rough

peggy G. 
Rating:
1.0

Deep clean the store, don't have it so cluttered and smelly, and tell the owner to stop leaving his dip bottle next to the register.

brandon S. 
Rating:
4.0

Stand by the commitment to guarantee a confirmed rental. We booked and had a guaranteed car transport trailer which was rented to another customer before we arrived. There was another transport on-site, but booked for 2 days later. Rather than allow us to take that transport and subsequently replace it for the next customer 2 days later, we were required to travel 40 miles in the opposite direction away from home to pick up another transport. We lost 3 hours in the search for a transport because the original “guaranteed” transport was not available. Very, VERY Disappointed in the whole customer experience!!! YOU GUYS FAILED on this one!!!

gordon R. 
Rating:
5.0

The uhaul I rented air conditioning didn't work and it was about 100 degrees outside. And the brakes were sketchy.

CHRISTAN G. 
Rating:
4.0

UHaul is sending me emails intended for other customers. Why is UHaul letting someone else use my email address? Any problems caused by this will be UHaul responsibility. Frank Shabel

johthan B. 
Rating:
5.0

Customer did not leave a comment.

GAITHER B. 
Rating:
2.0

We pulled the ramp out and there was rocks and broken glass everywhere .it took us 30-45 mins to get it all cleaned off before we could start loading truck we showed the guy a pic of the rocks and broken glass and he said he never checks the ramps so I'm thinking he should have just not charged for the extra few miles we ended up having since we had lost 30 -45 mins of our time from cleaning someone else mess and put us back on loading the truck

debora C. 
Rating:
3.0

The thing that tightens the the trailer to the ball was stripped out badly and I could hardly tighten it.

Kevin S. 
Rating:
5.0

Thanks for the friendly and fast experience!

LENADENISE A. 
Rating:
2.0

Late opening office. No help hooking trailer. Charged more than quoted. Worst uhaul experience ever.

Lyle H. 
Rating:
5.0

Everything was perfect!

Daniel K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
3.0

Customer did not leave a comment.

Genesha B. 
Rating:
5.0

Trailer was a piece of crap. Ramp was hard to pull out, hitch stand was broken. And the overall trailer was not in good condition.

donald A. 
Rating:
3.0

I think thing went as expected

TOM P. 
Rating:
3.0

Customer did not leave a comment.

Brittany G. 
Rating:
3.0

Clean the location inside

Tyler L. 
Rating:
1.0

The man that works there has NO customer service skills whatsoever. I wanted a 17' or 20' truck but somehow ended up with a 26' monstrosity that was very difficult to drive and way too big for what I needed. Will never go back to this location.

amanda W. 
Rating:
4.0

N/A

alexandra R. 
Rating:
3.0

Small town friendly. Easy to Eiffel with. Kind.

George R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
2.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

Customer did not leave a comment.

Christy P. 
Rating:
4.0

when I rented the truck I was told I got one month free storage with the rental, the drop off location said I would have to contact the site I leased it from they knew nothing about it

Anthony H. 
No reviews have been submitted for this location.

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