Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)

1,679 reviews

24961 Whisler Dr   Lake Forest, CA 92630

(949) 472-8531

Office Hours

  • Mon-Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(949) 472-8531

24961 Whisler Dr
Lake Forest, CA 92630

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They are so great with with their business and I would refer them to someone :)

Kathryn H 
Rating:
5.0

They were polite, informative and very helpful. They made the whole experience painless and easy. Just get the equipment back on time, the way you received it, and with at least as much gas as there was in it when you left with it.

RONALD M 
Rating:
5.0

They do a great job!! I will always use them :)

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

REYNALD D 
Rating:
1.0

They never checked in my truck with me there in person. Caused phones calls early Sunday too my residence. Asking where is there truck. Accusing me off not turning it in. I will never used them again. Plus 10am reservation and they didn't open until 10:17am. Unacceptable.

DARREN F 
Rating:
5.0

EVERYTHING HAS BEEN WONDERFUL BEST PLACE TO GO

Kathryn H 
Rating:
4.0

Customer did not leave a comment.

JOHN M 
Rating:
3.0

I have rented from this location for over 7 years. I don’t know if the previous owner is gone but the new people we dealt with overall poor service. They gave me a van that needed an oil change…light kept coming on. They can of the van was muddy and had trash all over. Tank was 7/12 full and I returned it that way. No one was at the location when I returned it. So I got charged for an extra day and a fuel charge which I disputed. Music blaring and lights on but no one was there. App didn’t work. Overall a very disappointing experience.

KIM C 
Rating:
5.0

EVERYTHING IS PERFECT :) THANK YOU ALWAYS

Kathryn H 
Rating:
4.0

Explain the amount charged for mileage

TIMOTHY K 
Rating:
5.0

They are great to work with....very helpful Thank you for all your help :)

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

MIKE R 
Rating:
3.0

Great to work with them . 2nd time used this company . Will used them again .

LEONARD R 
Rating:
5.0

Everything has been great and no problems. They are very helpful

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

STEVEN S 
Rating:
1.0

We made a reservation for 6 hours, 9:30am-3:30pm. Uhaul's website confirmed and accepted this, and I prepaid. When we arrived to check in we were told they close at noon (?) but that we can drop the key in a drop box. When we arrived to return it at 3:26pm, there was a guy there who said "We usually don't accept returns after we close but I'll make an exception." What? Either don't allow us to reserve it for that long in the first place, or follow Uhaul's rules if you're going to be a licensed vendor. Lo and behold, we get a notification the following day from Uhaul that we have an expired contract. I call immediately to tell them we returned it yesterday at 3:26pm. Uhaul said they would sort it out. Following day after that, we got our bill, for DOUBLE the amount we should have paid (they charged us for 2 days, 2 insurance charges) PLUS for 6 gallons of gas, when we filled it to the brim before returning it. There's now way it was missing 6 gallons. I call Uhaul again and they say they can't refund me and I have to wait 72 hours for someone to handle the complaint claim, otherwise I need to call again. I'll be so upset if they don't handle this, it should be open and shut if they've kept proper records of our calls. I would never recommend this location to someone.

BENJAMIN G 
Rating:
5.0

Nothing Best place to rent whatever you need

Klimenty G 
Rating:
5.0

You all have been very helpful

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

ANDRE E 
Rating:
5.0

We use all the time

Kathryn H 
Rating:
5.0

They are great and happy with everything they have helped us 👍🏼😊

Kathryn H 
Rating:
5.0

We have been renting from this business owner every December, without fail, for almost 20 years. Bill is friendly, kind, efficient, and always has a truck for us! Thank you, Bill!!!!!!

BRETT M 
Rating:
5.0

Customer did not leave a comment.

OMID K 
Rating:
5.0

The TEAM at this location was excellent, and I do not often say that about service companies. Bill and I developed a relationship during 2024 as my family's possessions were progressively moved. This means I rented from Bill's business multiple times (April 2024 to November 2024). Each time the service was personal, timely, and customer focused. There is no doubt I will recommend The Box Store and U-Haul to anyone who asks.

AUSTIN T 
Rating:
5.0

This was the best rental experience I have ever had. The folks at The Box Store were excellent.

ERNEST S 
Rating:
5.0

You are great! We will be there often👍🏼

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Always great!! thank you so much :)

Kathryn H 
Rating:
4.0

Customer did not leave a comment.

Chad D 
Rating:
4.0

Bill is excellent. He always has exactly what we need. Sometimes I have to call for say day rental, and he never fails to have what we need. Very helpful and friendly.

MELYNDA A 
Rating:
5.0

Consistently good experience with this location.

JOSEPH B 
Rating:
5.0

Very helpful and refer them to friend’s

Kathryn H 
Rating:
4.0

Customer did not leave a comment.

MARY C 
Rating:
5.0

Customer did not leave a comment.

JAKUB W 
Rating:
5.0

Lindsay Bill Randy & Bella are all very fast, hard working and honest individuals. They always go above and beyond for everyone’s moving needs . 110% recommend this location over any corporate run uhaul locations. Fyi first review glitched and posted negative feedback, hope it doesn’t do the same!

henry m 
Rating:
5.0

This is my go to place when I need to rent a truck. They are on point every time/ great customer service!

Randy D 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
5.0

Always very helpful :)

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

JASON W 
Rating:
1.0

Customer did not leave a comment.

HENRY M 
Rating:
5.0

excellent customer service in every --friendly and accommodating, best ever

SUSAN H 
Rating:
5.0

Always great to work with you Thank you so much!

Kathryn H 
Rating:
5.0

The pickup was great, and the lady even gave an extra 50 miles.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

JACOB F 
Rating:
4.0

Customer did not leave a comment.

James L 
Rating:
5.0

excelent customer service at the location.

PAUL C 
Rating:
1.0

The receipt they provided me had multiple errors. First it indicated that I did not put gas into the vehicle which is not true and I can demonstrate with a gas receipt. The employee I returned the vehicle to even verified that I had gassed up the vehicle. The receipt also that’s that I turned the vehicle in 6 hours after I actually returned. Which again is inaccurate. This needs to be addressed and I need to be refunded.

TYLER A 
Rating:
5.0

Customer did not leave a comment.

FARID A 
Rating:
4.0

Very helpful staff.

DAREON K 
Rating:
5.0

Always very helpful Thank you 😁

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

don b 
Rating:
5.0

The check engine light was on ??

JONATHAN T 
Rating:
5.0

Don't judge a book by its cover. Everyone was super helpful and prompt, ready to go. The truck was perfect and the experience was great from beginning to end. Fee was less than we thought it would be too. Win win all around!

DEBORAH K 
Rating:
4.0

Customer did not leave a comment.

JERRELL W 
Rating:
5.0

Excellent customer service 👏

JOHN E 
Rating:
5.0

Great and friendly service. Bill the owner has always been great. I’ve been coming here for years. I recommend this location to my family and friends.

MONIQUE M 
Rating:
5.0

Always great 👍😄

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F 
Rating:
5.0

Sunday hours was inconvenient for my move, as they were closed that day unfortunately. Not much I can do about that, but I understand I should've checked ahead of time. Theyre a small neighborhood store, so can't expect the same availability as the big places. People were nice, I liked that.

RODRIGO R 
Rating:
5.0

This exact U-Haul location is the best!!!

Dmytro L 
Rating:
5.0

Customer did not leave a comment.

DIEGO G 
Rating:
5.0

All was great as always :)

Kathryn H 
Rating:
1.0

Was not given any paperwork showing mileage or fuel level. Charged for more miles than used. Had a second charge for more money after I was already charged more than I should have been. Location was an old house and they had more random stuff for sale than they had anything that identified it as a U-Haul location.

DONALD L 
Rating:
4.0

The location is difficult to get in and out especially when there is no parking space. I was in and out fairly quick.

RODNEY C 
Rating:
2.0

The employee was wearing a MAGA hat and the truck we received had multiple panels loose and the doors were rattling. The truck felt unsafe and the facility looks very trashy.

Samyar S 
Rating:
5.0

Customer did not leave a comment.

MAJEDA A 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

The gentleman who helped me was very polite and professional, and easy to get along with appreciate the help that was given. And all the U-Haul tracks that I have used throughout my life I must say this is one of the best ones I ever worked with

JAMES W 
Rating:
5.0

Customer did not leave a comment.

Jaihoo C 
Rating:
5.0

It's always been great every time we use them :)

Kathryn H 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

The owner is a very nice guy! The equipment is all brand new and well maintained! It was fast and easy. Will use this location again!

cheryl s 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

I trust this location

Graig t 
Rating:
5.0

Staff is great and super helpful, this is our second time using this location, and would highly recommend them.

Rory H 
Rating:
5.0

Customer did not leave a comment.

Hamidreza M 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Very friendly and helpful staff.

Ali S 
Rating:
5.0

Customer did not leave a comment.

Gordon M 
Rating:
5.0

Customer did not leave a comment.

JUAN S 
Rating:
5.0

Customer did not leave a comment.

NOE D 
Rating:
5.0

A hidden gem

Lauri J 
Rating:
5.0

Customer did not leave a comment.

partrick k 
Rating:
5.0

Parking

Jeff A 
Rating:
5.0

Customer did not leave a comment.

Yasaman S 
Rating:
3.0

They charged me daily coverage when I declined it verbally while I was there to book and pickup in-person. Tried to call no one is picking up so they credit back the amount charged.

Arman N 
Rating:
5.0

I always go to this location because I’m treated so well by Bill and his staff. Thank you Bill!

STEVE D 
Rating:
5.0

Great experience. Rented a 26 ft with car trailer and travelled across the U.S. (California to Florida). Then did another small rental. This location was helpful, accommodating and friendly. I would use them again.

MICHEAL O 
Rating:
1.0

I was charge 50% more than what I was meant to be charged. When I call the store they told me they were going to fix it and give a refund and they never did. I called on 4 different occasions. The last time I said I am not hanging up until the refund transaction is done. They start doing the refund and said oh the system is down so we cannot do it now (this was during my 4th attempt over a period of 2-3 weeks)

Oscar M 
Rating:
2.0

Customer did not leave a comment.

Nicole N 
Rating:
5.0

Thank you

Barti V 
Rating:
3.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Very pleased with the service and ease you provided. 👍🏼👍🏼

RON H 
Rating:
5.0

The staff was awesome and very flexible though. This feedback is against the U-Haul app and scheduling. The U-Haul platform didnt indicate this location didnt take after hours drop-off. We learned the day of our pick-up, which had us scrambling a bit.

CHRISTIAN B 
Rating:
5.0

This uhaul shop is worth going out of one's way to patronize--it has personality, yet was fast for both checkout and return. Thanks!

Neal G 
Rating:
1.0

I booked one truck and I got a more expensive one, I ordered two boxes and I got nothing, and I am still waiting for reimbursement that I didn't get.

Andrzej R 
Rating:
5.0

Customer did not leave a comment.

KAREN D 
No reviews have been submitted for this location.
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