I would never rent from this Uhaul location again. However, I would HIGHLY recommend the Uhaul location 1 block away, Uhaul Moving & Storage of Lake Forest at El Toro Rd & Jeronimo. Night and day difference between the 2 location. I made a reservation the day before online for The Box Store. When I arrived he asked me what I was moving and told me I was not allowed to take the moving van to the dump which I had planned to go to. He told me to go to Uhaul Moving & Storage of Lake Forest and rent one of their trucks. So I went to that location. They were completely booked and had no trucks. When I explained my situation, they were very nice and made several phone calls to assist me including the Corp Office. They then told me The Box Store would now allow me to pick up the moving van. I went back to The Box Store and he had indeed been contacted and informed that he should rent me the van which I did. This delayed my day quite a bit and caused issues at the end of the day for me. Also, I should have checked the odometer before I left in the morning, but I didn't. I did however take a picture of the odometer when I returned the van. I was charged over 100 miles. I calculated my trip which was only local and I only went 64 miles. I was also charged for insurance although I had declined insurance when I reserved the van. I called customer service and they were very nice and credited my charge card the necessary amount. So, Corp great, Uhaul Moving & Storage of Lake Forest great, The Box Store bad.
Shelly B
The Box Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Forest, CA 92630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Uhaul has better standards - this place is scary.
Cynthia CThey changed me $75 extra fee for gas . I returned the car with same gas level
ALIREZA KFriendly down to earth staff. Neighborhood store great people
Gary KRandy was great.
Shaun B