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Marcus M.
Customer Reviews for The Computer House Llc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The super best customer service and very very friendly
Raymond L.The truck was clean and ran great. It did need some maintenance but all was fully explained to me when I rented it. It didn't effect the driving of the truck. The owners were friendly and helpful.
Kirk S.Make it where it's easier to requested additional time with equipment. I couldn't get ahold of anyone with the phone number I was given to use to call to ask for more time. I was on hold for ever and when it did go through I didn't hear anyone on the other end and then the other time I was hung up on.
Luke B.None of the items requested were on the truck - dollies and furniture pads. Location was closed so I called 800# and he said nothing open nearby so all he could do was deduct from my bill. Upon returning the truck, I did remote as well and it asked if I agreed with charges. When I said no it said someone would reach out to me. Never heard from anyone and I receive an email with the summary of charges - nothing was removed. I was charged as if I had received the items requested
William H.When I rented the truck the mileage was incorrect on the contract agreement. I took photos and now the renter at The Computer House location says there was a problem with the mileage when it was brought back. I drove the truck less than 5 miles since we decided not to move we ended up taking one load to storage within 5 miles. I even got more gas in the vehicle. I went to pick up my deposit of $100 and the owner was rude and when I posted a review telling our community he called to threaten me. He said if it wasn't taken down within 20 minutes he would “sue†and said “ I am working on this with you UHAUL since it's their mistake not mine, and if you don't take it down you won't get your deposit back because I'll stop working on itâ€. I thought you should know because maybe he is renting the trucks out and doing this to everyone but keeping the funds for the truck used. Just “loaning†them out but nothing reporting it and someone could have an accident on you
EMMALEIGH B.Thank you!
PAULETTE R.Car dolly signals did not work properly. Truck alignment was so bad it was a fight for 900 miles.
SAMUEL J.I had to drive 25 miles out of my way to get the truck. The truck was not cleaned and low on gas. The engine sounded very rough and not well maintained. I was concerned if the truck would make the trip.
SHARON A.The agent had never done a Uhaul pick up before. I was there for an hour and a half.
CALLIE A.The check in process on the Uhaul website was horrendous. It took almost 40 minutes for me to check in the equipment when we were returning it. It was after hours and I attempted to use the link that was in the email. I could not find how to start the process. I was reading FAQs and searching the internet for how to do it. Finally got it in!
JOHN T.Great experience and the lady Laurie was great in explaining how everything worked. She was quick about getting me checked in and out. Amazing. Great experience and you all have a great employee.
STACEYLEIGH L.It's not bad for a drop off location.
Mark S.I was charged a $25 cleaning fee even though I had cleaned the truck. I assume this is due to Covid so I haven't filed a complaint, but an additional $25 charge should be discussed up front to avoid any surprises; especially if it's going to be charged no matter what.
JARED R.I was charged a cleaning fee even though I returned the truck clean and in the same condition it was in when I picked it up.
Whitney S.Staff was great , could not ask for anything better.
MICHAEL S.Have the brakes in working order. The trip took me so much longer and extra mileage having to constantly pull over and allow brakes to cool down enough to continue our move. Then I'm charged for the extra cost was very disappointing not to mention the danger of driving in such fashion endangering not only my children who rode with me in the uhaul but the other people on the road. Not a good first experience with uhaul, our next move will be with a different company.
ELIZABETH W.