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Sheryl R
Customer Reviews for The Computer House Llc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It could be a little cleaner and the light came on for the engine.
RICHARD MThe truck was out of line and need maintenance but other then that it was great
Elizabeth TI had good experience
SIMONE GKeep inventory of two-wheel dollies
CLAY GNice customer service very pleasant people would definitely recommend again
EDWARD LCheck engine light was on the entire trip and the wipers were useless as well. The employee at the computer shop in Harrodsburg, KY were told of these issues and stated it was safe, “Its safe, I them (know idea) checked it out, I should be fine.” The cabin was filthy, with all of the furniture pads shoved into it.
CHARLES PAwesome folks!
JERRY BEverything went great with my U-haul rental.I would recommend this location with anyone.
MARIE DVery friendly service. I would definitely use this location again.
ANDREA SIf I had to pick something, maybe a lager area to pick up and drop off equipment. Other than that, 5 ⭐️ from me!
JASON LRoaches were crawling around everywhere it was the worse $90 I’ve seen I wish I had it back.
JUSTIN HGreat folks to do business with. Very friendly and helpful.
RALPH AReally they have made the experience as simple as possible and it is so much cheaper than hiring a moving company. I will definitely be using their service again if I need it. Very friendly and accommodating. Would most definitely recommend to anyone.
Sondra MVery professional and friendly and very helpful
THOMAS JOnly one person available to wait on customers, numerous customers purchasing phone or service. Phone was constantly ringing & she couldn’t answer.
Linda Cthe owner was friendly and courteous
Lloyd DVery friendly staff. Store was very professional looking. Lot was very organized.
Rex CVery friendly and helpful. Highly recommended this location
MICHAEL LTruck ran great with no issues. It was clean and easy to operate. The whole process went off beautifully from beginning to end. I will rent from them again. Definitely recommend!
Sondra MVehicle was not clean on the outside. Inside was good. Also, there was a small rock chip in driver's view of front windshield.
Timothy BService was great, people where great, place was great. HOWEVER, AS OF NOW, I was told so many miles where going to be taken off because of certain Circumstances..... so far it has been a lie. Hopefully they will make everything right after the weekend...... no complaints, just would like them to stick with their word
Robert DGreat service, clean truck. But still pricey for a one day rental.
Chastity JEl mejor, calidad puntualidad, respeto, seriedad
Eduardo CEverything went very smoothly. Staff very helpful and friendly.
Tom Hthere was some mud on the floor mats when I picked the truck up, and I did not report it...so I was charged $25 when I dropped it off...they said I did it
Timothy SThe Computer House staff are the nicest and most helpful experience weve ever had. Rented one and had to swap because of a country bridge that we couldnt make the turn on. They had us in and out in minutes. They will be our go to place from now on.
Allanea BLAURIE IS JUST THE BEST
Darlene DVery nice and helpful
Fred KFast and easy
bill tNot locations. According to clerk, the order was reversed. Had to go through it again. My pc screen showed exactly how I wanted Ky to In.
Geoff DNeeded a truck that would haul a 70 refrigerator standing. I was told the 10 foot truck would be sufficient. When we attempted to stand the refrigerator the truck was not tall enough. Truck was absolutely useless. When we brought the truck back I told the check in person, she said she was sorry but there was nothing she could do. Knowledgeable employees would be good.
David CI was quoted a 15 foot U-Haul they didn’t have one so they gave me a 25 foot and promise to keep the same price as the 15 foot but they didn’t they over charged me. I was not satisfied I’ve been using you all for years was a bad experience..
larry WThe rental agent was great - very helpful and efficient.
CYNTHIA MVery good customer service!!
Victoria AListen to the customer and have ALL the equipment dispatched to the right location.
dave wafter my experience i wouldn''t recommend uhaul to anyone.
thomas sVehicle was clean and location was very nice and helpful but battery died and had to wait about 3 hours to have a repairman to fix it. You should have better inspections done before renting them out.
ben sWish I was there when they received the truck because they charged extra for gas when I didn’t go over and I have pictures and everything to prove it!
Antonias MNothing. Its a good place already.
Olexki UDolly was not in trailer as it should have been
Travis FI did not return my equipment here. I returned my equipment back to the McKinney location. The system sucks and I’m now having to scramble to get a thousand dollars back because the online portal never works to check my equipment in.
Anna SI can't blame this particular business for what happened. This is mostly -UHauls fault. U-Haul told me to go to a location to pick up a truck. Once there, we learned they didn't have one. U-Haul then tried to make it up to us by giving us an upgrade at a location 14 miles away. Once we arrived we learned the business had already given our upgrade away. We were able to get a truck, and waited over an hour for it. There were several dents and the view mirror was cracked. The U-Haul website would not allow me to upload the photos. We drove 14 miles out of our way back to where we needed which was counted against our mileage. Gas was filled back up where it needed to be yet I was charged for it. I dropped off the U-Haul hours later at a location and waited on the phone for an hour and a half before learning I couldn't drop it off there and needed to go somewhere else. Again, counting against my mileage. I doubt I'll use any U-Haul again. This was a nightmare.
matthew mI had a reservation and had already uploaded all of my docs etc , I still had to wait for 45 mins ..
Chris CI couldn't find the seat belt buckle for the passenger seat, but other than that it was all great!! I think it had just fallen down between the seat, I just couldn't find it to fix it.
Sarah WEverything for this location was great!
Caroline PThe super best customer service and very very friendly
Raymond L