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DIANNE L
Customer Reviews for The Cutting Edge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pick up process, truck was clean and ready to go. Friendly staff.
THOMAS DThe truck I rented had poor tires and did not drive very smoothly. Thankfully I did not have to drive very far or drive a long time. The shop agent was very helpful and kind which was appreciated .
VIRGINIA LNothing. Great staff and facility
RICHARD TThe location and person working there were fine. The fact that you moved the location where I was to pick up my uhaul was not fine. I had to drive an extra half hour to pick up the furniture I was getting. You should give a discount when you inconvenience people like that.
MAUREEN RAlways very helpful with the drop off procedure.
STEVEN MScott and Steven were very helpful and thorough.
STUART IMake sure the keys are in the correct lockbox. The keys were supposed to be in lockbox 6, but they were in lock box 1. I had to wait in the 4 degree weather, unprotected from winds, and wait for customer support to give me the codes for all lockboxes to try to find the keys
ZACHARY VDon’t do hidden fees. If the website give you a price at .99 per mile it damn well better stay .99 a mile not be raised to 1.39 per mile. That’s ridiculous.
WILLIAM DGood experience, easy pick up and drop off. Friendly people, warmed up the truck while doing paperwork. It was 20F out.
GARY MCareful using this location off-hours with app-based pickup because cell coverage is poor (ATT) and the location's WiFi did not work well from outside the building. I was lucky that the owner happened to show up off-hours and let me into the building to warm my phone and get better signal. Before that I spent over an hour in the cold watching the app go nowhere, probably because of poor connection. My phone eventually shut down due to cold. Very nice owner and otherwise good location - just please put a WIFi access point outdoors so your customers don't freeze waiting for the app to connect.
Mihai BGreat service. Great experience.
NORMAN JNice people, very friendly and took the time to show me the proper use of a car trailer.
JASON MSecond time renting the same trailer from the same location. I came back here because my experience was very positive the first time and I will come back here the next time I need to rent a vehicle moving trailer. This time I moved a tractor and Scott calculated the load to make sure my move would be safe. I definitely recommend The Cutting Edge for UHaul rentals.
CHARLES SScott, the owner was great. A really nice guy who runs a good small business at an easy to access location. He explained how the equipment is designed to work and verified that my truck and the U Haul car trailer was safe and working properly. My return the next morning went just as easily as the pick-up. Highly recommended and I will do business here again!
CHARLES SThe process for renting a U-Haul truck through the Greenwich location (and dropping it off in Rome NY) was simple and the staff was extremely kind in both locations. I would definitely recommend to anyone.
LAURA AMore trucks
MICHAEL JScott was a huge help. He answered our questions & was just a great guy to do business with.
RICHARD MNice folks. Smooth process
RONALD GAbsolutely nothing.
LINCOLN BCustomer service at this location was great. Gentleman was very helpful. U-haul on the other hand was horrible! Location pick-up/drop-off was changed at the last minute. I went from a 5-minute drive to a 20 mile trip to get this trailer. Which then added 40 miles to my already long trip(& day). Not happy with U-haul at all.
ERNIE CEasy to do business with
JASON PVery helpful throughout the entire process.
Susan AEverything went well.
Tyler HKeep up the good work.
Tracy OThe pickup location was not my choice. I reserved a trailer at a closer location in advance but didn't really have a good choice for the second option. Why can't the trailer be at my primary selection.
John KDo not change the reserved return location.
Rouben MEverything went as planned, great service.
Brian NEverything worked out fine. Not sure you could have changed a thing. Even the weather was turned out much better than expected.
Terry KGreat Customer service
Richard HExcellaent service and great folks to do business with
george bThe facility, and the people who work at this location are great. However, the U-Haul company in itself is a little more frustrating. I received multiple phone calls throughout the week if I am allowed to book a particular truck and get a confirmation that I have a reservation for that date that truck and that location that should be it. I should not receive multiple phone calls throughout the week telling me multiple different things. Yes you can have a truck. No you can’t have a truck. I’m sorry it’s a one-way truck. the fact that this particular location does not have more in town vehicles at the disposal for the person to uss is just crazy. I called Larissa Vidi field manager for U-Haul for the northeastern region. I got no response not a phone call back the fact that she didn’t even reach out to me is really disheartening. What a customer has a problem you expect to be able to go to that person with a problem. I will rent from U-Haul again, but I will rent with a mindset that I will be aggravated for an entire week prior to my actual pick up date because of multiple phone calls from ridiculous policies stating I can or cannot use a vehicle. This location needs more in town vehicles at their disposal and smaller ones. 10 foot trucks are more useful and people require enclosed.
Kathleen SThe two wheel dolly I originally had reserved was actually broken down, so I had to rent the full car trailer instead. Lucky it was there.
Brian WSo helpful and professional here. Probably my best uhaul experience in like 5 years. Thank you!
Natalie BSteve was excellent & made this a seamless process from start to finish!
Barb WCutting edge service is the best around!
Benjamin FVery detailed fast and friendly service for my trailer needs.
Tonya SSteve was excellent. Made dropping off the truck easy.
Sue VThe 24/7 lockbox system was a disaster. I couldn’t get the code and ended up waiting for over an hour for the store to open up so that I could pick up the truck
Ed GGreat Customer Service
Donald MThe guys were fantastic and the equipment worked perfectly. Thank you
Steven MYou guys do not need improvement of any sort!! You excel in every aspect! Helpful, kind, knowledgeable and a pleasure to deal with. I wish to deal with you guys all the time.Outstanding,compared to any other place I've ever dealt with. Keep up the awesome job,Phyliss,Steve and Scott!!! :)
COLLEEN HI accidentally put in quite a bit too much gas. Will thar be deducted from my bill? Thank you. I havecthe receipt.
Suzanne CPerfect Service..
Kimberly LThe gentleman at the service counter that handled the entire order at "The Cutting Edge" in Greenwich, NY was extremely rude, unprofessional and as impersonal as one can be. Not an individual who has any business in the sales and service industry.
BRENDAN JScott was fantastic to deal with over the phone and in person. Assisted me with renting and setting up the trailer I rented to transport a lawnmower locally. He made the process easy as well as the return. I'd rate this a great experience.
David BIt took an hour to check put the uhaul due to there computer and knowledge. Then when dropping off they were going to over charge me by 40.00 due to there math on mileage was wrong and I went less miles and they said it was more had to show them there math was incorrect
Alicia RGreat service.
STEVEN PNothing - great experience!
Travis SI parked the truck, they came right out to finish the return and drop off of the truck, right in the parking lot with a hand held devise. Gave the truck an overall inspection. Asked if I had any issues or problems with the truck. Very nice drop off experience
Thomas BThe truck was received by a person and I received an email completing my return. This was nice.
Jon MI was very satisfied with the service and I don't think you need to do anything to improve it I was very happy with the rental and I was very very happy with the service
Alfred G