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Ken Nevins
Customer Reviews for The Cutting Edge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So helpful and professional here. Probably my best uhaul experience in like 5 years. Thank you!
Natalie BakerSteve was excellent & made this a seamless process from start to finish!
Barb WolosenCutting edge service is the best around!
Benjamin FlintVery detailed fast and friendly service for my trailer needs.
Tonya SomervilleSteve was excellent. Made dropping off the truck easy.
Sue Van HookThe 24/7 lockbox system was a disaster. I couldn’t get the code and ended up waiting for over an hour for the store to open up so that I could pick up the truck
Ed GualtieriGreat Customer Service
Donald MillisThe guys were fantastic and the equipment worked perfectly. Thank you
Steven MandrasYou guys do not need improvement of any sort!! You excel in every aspect! Helpful, kind, knowledgeable and a pleasure to deal with. I wish to deal with you guys all the time.Outstanding,compared to any other place I've ever dealt with. Keep up the awesome job,Phyliss,Steve and Scott!!! :)
COLLEEN HEILI accidentally put in quite a bit too much gas. Will thar be deducted from my bill? Thank you. I havecthe receipt.
Suzanne CohenPerfect Service..
Kimberly LeBaronThe gentleman at the service counter that handled the entire order at "The Cutting Edge" in Greenwich, NY was extremely rude, unprofessional and as impersonal as one can be. Not an individual who has any business in the sales and service industry.
BRENDAN J SHORTScott was fantastic to deal with over the phone and in person. Assisted me with renting and setting up the trailer I rented to transport a lawnmower locally. He made the process easy as well as the return. I'd rate this a great experience.
David BerthiaumeIt took an hour to check put the uhaul due to there computer and knowledge. Then when dropping off they were going to over charge me by 40.00 due to there math on mileage was wrong and I went less miles and they said it was more had to show them there math was incorrect
Alicia RichardsonGreat service.
STEVEN PATRICKNothing - great experience!
Travis SchmalerI parked the truck, they came right out to finish the return and drop off of the truck, right in the parking lot with a hand held devise. Gave the truck an overall inspection. Asked if I had any issues or problems with the truck. Very nice drop off experience
Thomas BaldiThe truck was received by a person and I received an email completing my return. This was nice.
Jon MerrillI was very satisfied with the service and I don't think you need to do anything to improve it I was very happy with the rental and I was very very happy with the service
Alfred GaudetEXCELLANT company to work with!!
Carole SabatelloQuick, easy, friendly service.
Richard EricksonRented truck for 3 hours to bring junk to salvage yard. Truck was perfect size and staff at rental location got me in and out quickly and with no problems.
Wayne Petralianothing
Tim KesingerFantastic service, very friendly and helpful and patient throughout. I can’t think of anything to improve! Thank you so much.
Devin CoferWas rude. Charged 175 for two days. Shoujd have been 43.20. Called customer service because truck got stuck in mud
Karen HallotteroGreat people to deal with.
John HuntingtonGood service
Richard MoleaEverything was seamless. Nothing more could have been done.
Todd McPhailLocation that I originally booked was closer, but NOT open at the scheduled pick up time. Website allowed me to book, even though the 24-hr self checkout option was not available, either. When I called UHaul, agent was able to find a truck, but it was 30 minutes away.
MARKDOUGLAS MURPHYNothing
Scott RubensteinNothing
Bill JeffreyVery nice people atThe Cutting Edge. Only issue we had were the roaches in the u haul. I know it wasn’t their fault, but we had to go out and buy cleaning supplies and clean the truck which added to our delay. This was noted through u-Haul customer chat and to the our return location.
Corey SpruielScott took all the proper time to make sure the equipment was properly attached to my tow vehicle.
Scott MALINOWSKIDo nothing. The customer representative was fantastic. Don’t mess with something that works this well. I will recommend this facility to anyone who asks me. Thank you.
Karl SchulzeGreat service. Helped me get set up and gave some nice tips for me while hauling
ALLEASAMAREE HOSMERNothing, the person at cutting edge went beyond to make sure we were safe and ready to haul and he answered all my questions
Stacey BatchelderNothing. Excellent customer service
Robert CarplukSteve from The Cutting Edge was great! Would rent through them again.
Rachael MarczakGentleman who helped us was great!
Denise PelletierHorrible service. Overcharged and refused to pay me the full amount back.
Zachary BaileyCharged me cleaning. I swept the vehicle prior to returning it. This is false charge
Arian RiveraPerfect drop off system
JOHNJ HOLDENVery helpful and easy location to rent from
Michael SauerExcellent customer service
REGENA GLASSSuper fast service. Able to accommodate at last minute. Great service. Clean vehicle. Process was explained perfectly
Kristine GarnseyExcellent and informative staff. Very helpful
ROBERTGEORGE SATALICHThank you
David CovellThe staff at The Cutting Edge were excellent and accommodating. The over all experience was a positive one.
TINAM BEATTIEquick and easy and the people who rented the vehicle to me were professional and super nice.
RENEE OBRIEN