Customer Reviews for The Dam Toy Store
(U-Haul Neighborhood Dealer)

282 reviews

10800 Northland Dr   Big Rapids, MI 49307

(231) 592-3375

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(231) 592-3375

10800 Northland Dr
Big Rapids, MI 49307

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Phil L. 
Rating:
5.0

Customer did not leave a comment.

Dawn Y. 
Rating:
5.0

Customer did not leave a comment.

keith B. 
Rating:
5.0

Julie did an excellent job. Very professional and friendly! Keep up the good work! Mike Ropele

micahel R. 
Rating:
3.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Owners very personable and friendly.

Lorraine K. 
Rating:
4.0

Customer did not leave a comment.

Suzanne P. 
Rating:
4.0

Pay us back for the extra gas left in tank. With the economy the way it is right now it hurt losing that money.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

ROBERTALBIN E. 
Rating:
5.0

Great people to work with

Donald P. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Excellent customer service. Very friendly

Jane P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Marvin R. 
Rating:
5.0

Lower rates

John P. 
Rating:
5.0

Customer did not leave a comment.

MARILYN W. 
Rating:
5.0

nothing. totally wonderful experience.

ANDREA LYNN M. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great group of People, Kind and courteous even though they were not open on the drop off day!!!

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Kendall S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

There isn't anything you can do to improve this place, they went above and beyond.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

EUGENE ANDREW W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TIMOTHY I. 
Rating:
3.0

The equipment (truck and trailer) were dirty, the tires didn't have my grip on them so I was sliding around on the road. I took the time before I dropped off the equipment to wash the outside of the truck and clean off the trailer with a power washer. I also had to purchase window washer fluid because there wasn't much when I got the truck.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL ELISABET T. 
Rating:
5.0

Very polite and on the spot. Well inform me of everything and I will be returning for more business with this nice man.

JEFFERY ALLAN A. 
Rating:
4.0

Store was late in opening at posted hour on Sunday so trailer was dropped off without checkout assistance.

John S. 
Rating:
4.0

Was not happy that equipment was not available at my desired location. Had to drive 40 miles one way to pickup equipment. Had made reservation weeks ahead of time.

ROBERT CURTIS I. 
Rating:
5.0

Customer did not leave a comment.

MELBY SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG WILLIAM B. 
Rating:
5.0

Awesome owner and staff!!!

Alicia C. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA LYNN H. 
Rating:
5.0

Really appreciate the short notice help!!! Thank you.

JOSHUA JOEL J. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

They did a wonderful job fast and ready to go no complaints I will always go to the dam toy store

CARL KIBBE W. 
Rating:
4.0

Customer did not leave a comment.

Statia R. 
Rating:
5.0

Very friendly and helpful. Thanks

steven B. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH ALLEN A. 
Rating:
4.0

Friendly staff willing to help answer all your questions!

wayne L. 
Rating:
4.0

Customer did not leave a comment.

ELMER ANTHONY V. 
Rating:
5.0

Opening promptly with a little more attention paid to the customer

Kasey K. 
Rating:
5.0

Uhaul needs to manage their times with their equiptment better. As I came into that problem with the time for me to pick it up and the truck I wanted was not back yet. So I had to take a truck that didnt fit my house load and now I have to find another way to move the rest of my things because I had to take a smaller truck to move as I was on a time schedule. The dealer was not at fault. Uhaul times were scheduled to close together and people dont always get done on time. Thank you

Sara O. 
Rating:
4.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

The employees were extremely friendly and helpful! Will definitely utilize them for any further needs! They made my day by their kindness.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

I was forced to come to this location after being told a pick up in grand rapids would not be possible, I was then told I would have to drive to battle creek to get the truck and trailer I would need which would add 2 hours to the drive. I called back and was told the only other option was to pick up the truck and trailer from big rapids, which just meant more miles charged to me, which there was as well as additional miles charged because I "went over" in miles. the stores were great but overall I would not recommend uhaul to anybody, don't let a date be booked online unless you actually have the equipment ready, having a whole day planned just to be told a day before I leave that i would have to changed everything is a horrible business practice.

Nathanael R. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

thomas L. 
Rating:
5.0

Customer did not leave a comment.

doug H. 
Rating:
5.0

Customer did not leave a comment.

Levi R. 
Rating:
5.0

Just an issue with the trailer wiring harness connector extension, otherwise, very good experience!

Terence K. 
Rating:
3.0

I still dont have my refund yet and I wont rent from this location again

GARY K. 
Rating:
5.0

You did a good job in taking care of our needs. The people of this store was very friendly and helpful. I will use them again as needed.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA CHRISTIE S. 
Rating:
5.0

I left the vehicle there after closing with a note. I hope I don't get charged fir a dolly I never got.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT KENNETH B. 
Rating:
5.0

The people working at this pickup location were very nice and timely with my rental! I love U Haul.

MATTHEW WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

This location was amazing. Great customer service!!

Scott H. 
Rating:
4.0

Very friendly people with the best interest if their customers in mind. Would definitely recommend them to others

ROBERT DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

manager was very helpful and pleasant. great customer service

GORDONHOWARD P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

ALYSHA IRENE K. 
Rating:
3.0

Customer did not leave a comment.

Alysha K. 
Rating:
5.0

I think everything exceeded my expectations,

JOHNNYF L. 
Rating:
4.0

Customer did not leave a comment.

JOHN RUSSELL R. 
Rating:
5.0

Drop off was great and very easy

Michael M. 
Rating:
2.0

I have rented several times from this location. It is the only location near my home that has the equipment I need. I have to clean the equipment every single time. The store owner never comes outside and the last time I was charged an extra day for a unit that was turned in and announced to Mrs. Store Owner early. Definitely going somewhere else now.

John Q. 
Rating:
5.0

Customer did not leave a comment.

Maritza P. 
Rating:
5.0

Friendly and informal couple at the desk, felt welcome even though not making a purchase. Sounded like they loved their work, and liked their customers.

Jack E. 
Rating:
5.0

Customer did not leave a comment.

Katie J. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

Person in store was super friendly and helpful. There was a slight hiccup when I returned the trailer. I got a call saying I didn't return it. I called store owner (who rented me the trailer) and told him I returned it the same day I took it and that I told him about it and he said I was all set. After explaining that to him he said he would take care of it.

Leon W. 
Rating:
5.0

The Big Rapids location was awesome.. Friendly and very helpful.

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

Holli I. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Returned after hours

Susan R. 
Rating:
2.0

He forced me into a smaller truck. Even though the size I reserved was at the location. Stated he had that rented during the week and the others hadn't come back and he couldn't chance not having any for the other guy. I had to pay another company $100 to help me move my stuff because it didn't all fit in the truck I was given. The $50 guarantee doesn't cover that.....waiting for email to see if I can even get that back 🙄.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

TAPANGA RAE C. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJAMES M. 
Rating:
5.0

I wasn't there, my wife stated that Big Rapids was outstanding!

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
4.0

Customer did not leave a comment.

Maeve A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY MARIE S. 
Rating:
5.0

Nothing needs to be improved. The guy was very friendly helpful answered all my questions and had everything ready for me.

NATHAN ERIC B. 
Rating:
5.0

The Dam Toy Store was top notch service. I have Never been treated this kindly and I am very serious. Great overall experience. Thank you so much!!

John B. 
No reviews have been submitted for this location.

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