This place was comfortable to be in. The receptionist and helper were very nice and made you feel comfortable and welcomed
Cara W.
Customer Reviews for The Dam Toy Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome location to work with. Very helpful and friendly
John P.I think the truck I had needed to be serviced, something was off like maybe the alignment, and the steering wheel would be crooked when driving straight. Staff was great and knowledgeable.
Brehanna S.VERY friendly service.
Tyler S.None
Fritz B.Nothing, everything was so smooth and easy. Paper work was simple, the trailer hook up was done for me, the return was easy. The trailer pulled very nicely behind my Ram 1500. Overall a good decision to U-Haul.
Gary W.Everything was great! Julie did a nice job. I'll be back.
micahel R.The family that runs this location is great, really fantastic. Couldn't ask for a better place! Other Uhaul dealers? No where near as good. You know it, I know it, everyone knows it!
Mitchell B.Julie did an excellent job. Very professional and friendly! Keep up the good work! Mike Ropele
micahel R.Owners very personable and friendly.
Lorraine K.Pay us back for the extra gas left in tank. With the economy the way it is right now it hurt losing that money.
Michael K.Great people to work with
Donald P.Excellent customer service. Very friendly
Jane P.Lower rates
John P.nothing. totally wonderful experience.
ANDREA LYNN M.Great group of People, Kind and courteous even though they were not open on the drop off day!!!
Ronald S.There isn't anything you can do to improve this place, they went above and beyond.
PAUL S.The equipment (truck and trailer) were dirty, the tires didn't have my grip on them so I was sliding around on the road. I took the time before I dropped off the equipment to wash the outside of the truck and clean off the trailer with a power washer. I also had to purchase window washer fluid because there wasn't much when I got the truck.
Jimmy G.Very polite and on the spot. Well inform me of everything and I will be returning for more business with this nice man.
JEFFERY ALLAN A.Store was late in opening at posted hour on Sunday so trailer was dropped off without checkout assistance.
John S.Was not happy that equipment was not available at my desired location. Had to drive 40 miles one way to pickup equipment. Had made reservation weeks ahead of time.
ROBERT CURTIS I.Awesome owner and staff!!!
Alicia C.Really appreciate the short notice help!!! Thank you.
JOSHUA JOEL J.They did a wonderful job fast and ready to go no complaints I will always go to the dam toy store
CARL KIBBE W.Very friendly and helpful. Thanks
steven B.Friendly staff willing to help answer all your questions!
wayne L.Opening promptly with a little more attention paid to the customer
Kasey K.Uhaul needs to manage their times with their equiptment better. As I came into that problem with the time for me to pick it up and the truck I wanted was not back yet. So I had to take a truck that didnt fit my house load and now I have to find another way to move the rest of my things because I had to take a smaller truck to move as I was on a time schedule. The dealer was not at fault. Uhaul times were scheduled to close together and people dont always get done on time. Thank you
Sara O.The employees were extremely friendly and helpful! Will definitely utilize them for any further needs! They made my day by their kindness.
Tina S.I was forced to come to this location after being told a pick up in grand rapids would not be possible, I was then told I would have to drive to battle creek to get the truck and trailer I would need which would add 2 hours to the drive. I called back and was told the only other option was to pick up the truck and trailer from big rapids, which just meant more miles charged to me, which there was as well as additional miles charged because I "went over" in miles. the stores were great but overall I would not recommend uhaul to anybody, don't let a date be booked online unless you actually have the equipment ready, having a whole day planned just to be told a day before I leave that i would have to changed everything is a horrible business practice.
Nathanael R.Just an issue with the trailer wiring harness connector extension, otherwise, very good experience!
Terence K.I still dont have my refund yet and I wont rent from this location again
GARY K.You did a good job in taking care of our needs. The people of this store was very friendly and helpful. I will use them again as needed.
Mark W.I left the vehicle there after closing with a note. I hope I don't get charged fir a dolly I never got.
Andrew A.The people working at this pickup location were very nice and timely with my rental! I love U Haul.
MATTHEW WAYNE G.This location was amazing. Great customer service!!
Scott H.Very friendly people with the best interest if their customers in mind. Would definitely recommend them to others
ROBERT DANIEL M.manager was very helpful and pleasant. great customer service
GORDONHOWARD P.I think everything exceeded my expectations,
JOHNNYF L.Drop off was great and very easy
Michael M.I have rented several times from this location. It is the only location near my home that has the equipment I need. I have to clean the equipment every single time. The store owner never comes outside and the last time I was charged an extra day for a unit that was turned in and announced to Mrs. Store Owner early. Definitely going somewhere else now.
John Q.Friendly and informal couple at the desk, felt welcome even though not making a purchase. Sounded like they loved their work, and liked their customers.
Jack E.