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BRENT E
Customer Reviews for The Dam Toy Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck and equipment were in good condition and clean, except the windshield was a bug-splattered filthy mess. The personnel were kind, courteous and efficient.
John VThe Dam toy store is always so helpful, couldn't ask for a better group of people
MICHAEL PI walked in the door, guy said meet me at the trailer. He unhooked it and we're on our way. Took about two minutes start to finish.
Donald MGreat drop off experience, friendly staff, prompt service, good signage, very helpful!
MICHAEL MNothing
RALPH Kthere is no one better than the people at the Toy store for taking care of people, be sides me I have witnessed the staff being extremely helpful, friendly, and courteous with everyone who enters the facility. excellent experience
MICHAEL PJulie is the absolute best to work with.
PAUL WJulie was very helpful
RONALD KThis is the best UHaul dealer I have ever experienced. Cordial and professional.
JAMES CJulie is absolutely fantastic to work with! I’ve rented U-Haul trucks and trailers from several places over the years, and The Dam Toy Store is hands down the best experience I’ve ever had. The customer service here is exceptional—friendly, efficient, and genuinely pleasant. Unlike other locations where the process can feel frustrating or impersonal, Julie and her team make everything smooth and stress-free. If I could give them 10 stars, I absolutely would!!
KRISTA WAlways great!
Mark GWe had a wonderful experience with dropping off the truck and trailer at the Dam Toy Store. We highly recommend them for anyone needing U-Haul equipment.
COREY SIt was all good.
AUGUST KThey are so great to work with.They do everything to help you
ADAM NGreat customer service.
GARY DDrop-off was super quick and easy! The worker was friendly and took care of me right away!
Megan SYou did a wonderful job. Even the fellow who removed the trailer from my vehicle did an excellent job of guiding me to the correct spot. Thanks
LAWRENCE HNothing
Gary FConvenient location. Good service and equipment. Nice people.
GARY DThe app pickup process required additional verification for an out of state driver's license. It would have been helpful to have already scanned my driver's license when I first made my reservation. That way I wouldn't be at the pickup location needing additional documentation that is not with me. Destiny at customer service was extremely helpful getting this issue sorted.
Karl SJulie was great to work with! She explained everything very thoroughly. Great facility, easy to get to
BRET CThose Tuesday was close, the area was comfortable
SCOTT WIs can not think of one thing to improve the service or experience.
Gregory JGreat experience. I use a trailer frequently. The turn signal won't work. Not only wited for me to diagnose the problem, was able to sell me a fuse!
Gary DPhil Stephen's was EXTREMELY helpful in navigating the returns process to make the whole process quick and painless. He REALLY knew his business!
AARON WAmazing staff! Perfect service
KRISTY LVery pleasant experience.
MILES RVery great place to rent!! Very friendly
BRANDON JJulie was extremely nice and helpful. Knowing that my daughter was moving to the area, she provided information and suggestions for local restaurants and other fun activities in the area. The equipment was ready when I arrived and the trailer was loaded onto my truck by the technicians. I will definitely rent from this business in the future.
MARTY OHelpful and easy to work with. Very efficient!
Lisa RContinue doing what you are doing! Easiest pick up and drop off ever. Thank you!
BRENDA KThe dash lights don’t work on the truck. I drove home unaware of the speed because it was night. I flicked the switch up as directed and the lights wouldn’t come on. I was so tired I forgot to mention when I returned and will call in the AM. Thank you!
Johnae SJulie was amazing and thorough. Great job!
EDWARD TNot much
CYNTHIA Mbad customer service, sales person was rude
MANTAS JJulie is amazing and made sure we were prepared for our cross-country move.
ERIC Dstaff is very friendly and helpful made the experience stress free,,,,,,thank too everyone involved in my rental
MICHAEL PThe staff and owner were so kind and nice and accommodating. Even stayed beyond close to wait for us to get there.
ZACHARY CThe owners/staff at our pick up location were extremely helpful and we were able to get exactly what we requested to move!
JOSETTE PVery kind and helpful people at this location. Will use them again. Highly recommend.
NICHOLAS RPhil and Jules are awesome. So friendly and caring!
TIM BFriendly and excellent customer service.
Pete GSurvey is forcing an answer in order to submit. I dropped off the equipment after closing time, there was no one there with whom to interact.
Carl ZDropped off after hours. Again, use of app was easy and efficient. Need a N/A option on this survey relative to personnel. I was after hours.
Roy ANo problems in and out very quick
ALAN PJulie is literally a god send. She made a stressful situation way better just by being helpful! I will always go to the dam toy store when I need a uhaul!
CAITLYN SJulie always makes it easy to rent equipment, they always have the equipment I need to get the job done
KENT JNot related to any location ... rather the WEBSITE. Was offered a reduced rate to return trailer to Reed City, MI - which is only 20 minutes from my home. However the contract called for return to this location in Big Rapids, MI which is more than an hour from my home. Was very disappointed to see this when i picked up the trailer.
JEFFREY WThe people that check you in/out with your reservations are the nicest people. They will help in anyway they can! Thank you to the staff at The Dam Toy Store! They are amazing!
CAITLYN SCustomer service at this location is well above, and beyond. I certainly appreciate doing business with people like this. No improving needed here.
Joel DNothing I can think of...very thorough and professional.
PHILLIP FGreat customer service
MARIA AAmazing customer service! The gentleman at The Dam Toy Store went above and beyond to make my Uhaul experience top notch! Thank you for your assistance!
MATTHEW WMake sure this location has good rentals
Erik H