Julie is literally a god send. She made a stressful situation way better just by being helpful! I will always go to the dam toy store when I need a uhaul!
CAITLYN S
Customer Reviews for The Dam Toy Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Julie always makes it easy to rent equipment, they always have the equipment I need to get the job done
KENT JNot related to any location ... rather the WEBSITE. Was offered a reduced rate to return trailer to Reed City, MI - which is only 20 minutes from my home. However the contract called for return to this location in Big Rapids, MI which is more than an hour from my home. Was very disappointed to see this when i picked up the trailer.
JEFFREY WThe people that check you in/out with your reservations are the nicest people. They will help in anyway they can! Thank you to the staff at The Dam Toy Store! They are amazing!
CAITLYN SCustomer service at this location is well above, and beyond. I certainly appreciate doing business with people like this. No improving needed here.
Joel DNothing I can think of...very thorough and professional.
PHILLIP FGreat customer service
MARIA AAmazing customer service! The gentleman at The Dam Toy Store went above and beyond to make my Uhaul experience top notch! Thank you for your assistance!
MATTHEW WMake sure this location has good rentals
Erik HI bought Safe Tow and had a problem with the towed vehicle. The auto transport separated from my hitch ball when I was loading it (something I've done many times before, so it wasn't my first rodeo; I was also a trucker in the Army for 8 years), and they denied my claim. It was just over $ 4,000 in repairs, and they denied it. Why would you ever buy any insurance if it doesn't even pay for a covered issue? I'm thinking twice before I ever rent a U-Haul again. You can buy a similar trailer for $4,000. I'm thinking about talking to a lawyer because the insurance company doesn't have any recourse. I even asked if I should send in an affidavit from witnesses, but there was no response.
JOHN APut a jack on the trailer it was hard to un hook
RANDY FReturned after hours with a full tank and was charged for half a tank of gas. Avoid this location or dropping off after hours if you can.
JOSEPH DGreat place to work with..AAAA+++
BRUCE MReally great customer service. Nice clean truck and made moving easy! Thank you!
CANDACE ASee above comments.
mark oI had rented a 26' Ford truck. Although it was fairly new, less than 10K miles, and drove it 750 miles. It was mechanically sound, but the ride quality was the worst for any truck I have driven. The suspension was beyond basic, one that should not be used for long hauls. That aside, the service I received both at pick up and drop off was excellent!
SAYED RThe people at Dam Toy store were extremely nice, friendly, and helpful!
Gary DThey are AMAZING!!!
LINDSEY EPhill and Julie are the best, great customer service
KENT JJulie was so helpful! No improvement needed.
MATTHEW AVery helpful, nice and welcoming to the area! Very much enjoyed my contact with owners!
SHANNON RTook 20 minutes to download the required pictures and no option to select smaller jpeg files. Way too long
MICHAEL Cvery friendly, professional and attentive better than most uhauls i have been too
DAVID GThe extra costs are too much!
AUGUST Kthe Dam Toy store is the best place I have ever rented any U-haul equipment from period. They are extremely prepared and friendly and always greet you with a smile. I previously rented from other locations including Remus, Mi. but once I saw how the Toy store helped everyone and even when kids are moving to college Ferris State University, They handle that kind of volume with the same professionalism as if they only had one customer. Great Place to do business with!
MICHAEL PGreat people to work with and have always had enough inventory.
MICHAEL JVery friendly owners/staff! This particular location has it all too. Fishing and boating related services as well as products. Right away I was greeted with a smile and an offer of a cup of coffee and felt at home.
RYAN JJulie was absolutely sweet as pie! The truck was brand new, 6k miles so perfect for the Michigan highway trip we took.
MYRA MI can’t stop talking about what a great experience they gave us. They were so kind and caring. Definitely recommend them!
JENNIFER EThe picture provided did not show the rented vehicle making it less obvious that it was the vehicle and we had to do a lot of de-icing, but over all it was wonderfully maintained and parked out front for our out-of-hours pick up
Kyle REnjoy my relationship with Uhaul and will continue doing business with your company thank you very much
MARK SGreat customer service and great trucks!!! We highly recommend UHaul!!
KRISTIN AThe truck I needed, when I needed it!
ROBERT ZWorked with them before.
LOUIS JGreat customer service.
MICHAEL MNo improvements required.
FRANKLIN FGreat experience. Julie was AWESOME!!
CHRISTOPHER KPerson at desk was so nice and helpful when we had mishap with car hauler. I was thankful for her kind warm personality. Give her a pay raise!!
KRISTINE DThey do an excellent job on checking you in and getting you going.
MICHAEL JPerfect Julie was fantastic so kind and respectful
YVONNE RKeep Julie. She is fast, friendly, professional and competent and the guy who hooked up the trailer was also very competent, informative, kind and friendly.
JAMES ANothing, you guys went above and beyond during my difficult situation while leaving an abusive partner. Thank you so very much.
MEGAN EBig rapids location was way above excellent. So so kind and helpful
JOSHUA WQuick. All I did was park and hand them the key.
Kyle MAll the staff I dealt with at the pick up and drop off locations were very friendly and helpful.
GARY RNice, friendly experience. Nothing like one on one interaction vs dealing with app when problem occurs.
DENNIS GTrailer fenders were very rusty. Very odd for UHaul equipment.
CRAIG LGreat experience. Thank you.
CAROLYN MGreat service and truck was perfect.
DAVID JThey have a great inventory of U Haul vehicles and are very helpful in the renting experience.
MICHAEL Jvery friendly staff and more professional than other locations I have been to.
JAMES CJulie was very efficient and pleasant to work with. If the need arises I will not hesitate to rent from The Dam Toy Store.
DAVID JVery friendly and helpful staff.
DOUGLAS DFantastic staff, professional, prompt, and very helpful.
DOUGLAS B