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Brittany H
Customer Reviews for The Family Corner
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged 4 different times and told to use the app over and over. However, the app did not clearly depict what we needed to do as far as return, filling with gas, etc. Lots of hidden fees.
Melissa DI changed my u haul from a 20 foot to a 15 foot and got charged for both
WENDY MFantastic service. They do a great job here at this location
James WThey told me I had a fifteen minute window to arrive or they would send the truck back to U-Haul. They forgot about me until I called. They showed up after the 15 minute window.
David BLocation was pick up by appointment only which created a bit of a challenge but owner Sam was very nice.
Mark GKeep up the good work, Sam!
gary sSam who owns the business is an angry man and he was not friendly at all. The equipment was in a poor condition. And the place is very bad and high risk to park or return the trailer. I had a terrible experience and will not use their service again.
David MThe proprietor was so helpful giving me directions to the place. It was close to my son's home, so it was much better for me to pick up here instead of the "city". They were so helpful in helping me set up the equipment and getting the light wiring to work. I was able to return the equipment with no hassle. I definitely recommend this Dealer.
Ezra BI.think nothing because I like the service I injoy.renting.from.u haul.clarence.williams.have a.bless.night.
Clarence WThe owner was rude and there were roaches crawling around in the cab that want noticed until after I had already left the Uhaul place. The cab also stink
Timeca TFriendly and helpful staff.
Scott ASam was great. Very responsive and helpful with a last minute trailer rental. I had issues with U-Haul itself saying the equipment wasn’t available for a two day rental, but it was. Sam said to just return it when I was done after two days as there were no other reservations. I was charged appropriately in the end and it worked out great.
Bryan MGreat service. Polite , curteius, clean dependable equipment. Could not have ask for a better experience. Thank you.
JERRY KThe owner could have been a bit more cordial and less judgmental and bossy but overall it was fine.
James HVery Helpful and friendly folks. will use again.
Jay BExtremely poor customer service. Rude and condescending.
Velinda CFriendly and efficient
Doreen BThe business owner was very helpful and polite. He made my experience easy and his communication was excellent. He went out of his way to take care of most of the contract information over the phone as I drove to his location so we could beat some bad weather that was coming through. I appreciate his effort and consideration. I will do business here again in the future.
Brian RNo comment
Yvette GTrailer, person who helped us, trailer clean and well maintained would recommend, great location
Rusty GGreat over to work with!
RHONDA GGreat experience! Sam and Adam were a pleasure to work with and went above and beyond in helping us deal with some difficulties on our end. I highly recommend this location for all your UHAUL needs.
David GAll good.
Marshall Wclean up. location is great though, thus why I would recommend it.
Leah PVery professional & courteous & helpful
Julie SVery nice customer service
Theresa HThe person I talked to was rude at this location! I was struggling with the lock to get my key out and he flat out refused to help me when I asked him. He's not professional at all. He's 1 of those Indians with the dot that's all about money and nothing else. I will not rent again because of him. I keep my business to companies that value their customers.
Janet BOnline pick up process is not user friendly
Mario PNothing
Marvin FEquipment needs to lubed and/or greased on a regular basis. The ratcheting mechanism on my tow dolly hadn't been lubed up in who knows how long and made it very hard to operate. The manger at my pickup location was very friendly and helpful. I will utilize hid location in the future. Mr. Darrell Goss
Darrell GI STILL want to talk with a HUMAN and not have everything so trackable and automated. I LOVE the personal touch and will seek businesses that continue to do this. Sam the Owner was EXCELLENT. Better than ANY COMPUTER.
Karen CCustomer service was top notch. Very nice folks. Will rent from them again.
Jan ENothing I can see
Dalphine Bgreat experience all around
Kerrie CVery friendly service
Paul SBe more clear that everything is online only.
Lawrence HSam is great to work with and is always my go to person every time I need to rent a uhaul.
Teresa LSam was a real pleasure to deal with. He went out of his way to make sure that I had the vehicle I needed and that it was ready to go when I was. Will definitely be dealing with him when the need arises.
Roger BThe people who work here are father and son, n they were both so pleasant to work with. When I returned the trailer, Sam (the father) even gave me tips on how to back in a trailer. Went above and beyond. Great guy!
Hiram DA very stressless experience, the owners of this location were great to work with and made this rental process very easy. I highly recommend them and UHAUL.
dean hSam and his son were so professional, polite, and helpful. They helped me hook up the trailer and disconnect it when I returned in the rain! They are the best!
CHRISTOPHER RThe team here is top notch. Sam and his sons are genuinely great, friendly, and passionate people who took the time to make sure the equipment was perfect for me, and safely attached to my truck. I haven't experienced this level of customer service in years. I would highly recommend this location to anyone who is still human and wants to have great personalized attentive service.
john mI have no complaints for the owner at Family Corner Uhaul in Youngsville, NC. He was wonderful and far more helpful and kind than even the corporate 800 number, I called for Uhaul. He was attentive, pacient, and very kind.
Alexandra SThe attendant who helped me at the location was top notch. He helped me get everything done with my phone due to the uhaul site being down while I was there. He was patient and friendly. I don’t see that hardly anywhere anymore. He made the difference.
Jason HExcellent customer service.
Andrew JProfessional, empathetic and beyond kind. Will definitely rent again.
Angela OThe location does not have space to leave personal vehicle while using the U-Haul. Other than that the service was great.
Peter AThese guys go above and beyond my expectations. They are helpful, friendly and give great customer service.
SHARON LExcellent
Isaiah WA very positive rental experience all around.
Billy GDuring pickup, the family was doing a lot of whispering as of trying to hide something.
DAVID YKeep up the good work!
PA SThe truck we rented broke down, after we hired 3 men to help. We had to pay them the full amount of money for the day, even though we still had to go to the new house to unload. It took us 2 days to unload. We are both disabled but had to get it done. That's why it took us so long. You gave us 1 extra day, but we needed 2.
Kurt AGreat customer service at this location.
Marcelo PSam was very friendly
Kendra AThe customer service I received was very good, they explained everything to me that I needed to know.
Kurt A