Customer Reviews for The Family Corner
(U-Haul Neighborhood Dealer)

97 reviews

2020 Flat Rock Church Rd   Louisburg, NC 27549

(919) 853-4162

Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(919) 853-4162

2020 Flat Rock Church Rd
Louisburg, NC 27549

Services at this Location:

Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WESLEY H. 
Rating:
5.0

Sam is amazing. He really fights for you to get the best service possible and makes a stressful situation seem like a walk in the park. Will definitely rent from him again ✨❣️

Deasha W. 
Rating:
5.0

Initially, they U-Haul had us dropping off the vehicle in Burnsville, NC, which is on the west side of the state, & we live north of Raleigh. Because the 1st drop off was so far away from our destination, we would have been over our mileage & 2 days late returning the vehicle. We contacted (828) 536-4220 explained the distance issue & we were informed we could return it to a closer location near our destination. No one said we would be charged a wrong drop off fee of $220. We like to be refunded that charge. As we were not informed there would be a fee.

Jackie G. 
Rating:
5.0

Again the customer service was Great from the beginning to the end. The friendliness, and the professionalism was beyond my expectations. Thanks

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
1.0

Owner of the store was very rude and uninformed! He was determined to convince me that 1 rental day for u-haul was equivalent to 8 hours. He also demanded that we return the rental early, so we were not able to keep it the full 24 hours as reserved! He is a bad representation of the u-haul brand. I will never rent from this dealer again or refer anyone to this dealer.

Anita J. 
Rating:
5.0

The person that helped me, Sam, was wonderful and pleasant to deal with. I would definitely use this location and recommend it to friends.

Humberto R. 
Rating:
5.0

Sam was great. The truck itself had issues. Needs alignment badly.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

GLENN L. 
Rating:
4.0

Owner dud everything possible to ensure things were taken care of properly

Francis D. 
Rating:
5.0

Customer did not leave a comment.

Wallace S. 
Rating:
5.0

Customer did not leave a comment.

Sam N. 
Rating:
5.0

Sam was extremely helpful. A pleasure to work with. We used the contact free checkout, but we did have a couple of very helpful phone conversations with Sam while planning our move.

Gordon B. 
Rating:
4.0

It is s big remote and service on most cells is sketchy. I recommend only doing f-f pick ups here. Owner really nice and very helpful.

Melissa F. 
Rating:
5.0

The employees were so friendly and polite.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

HOSSAM N. 
Rating:
5.0

No improvement needed.

EDGARDO P. 
Rating:
5.0

Wonderful - owner. Super polite and helpful

NORBERT M. 
Rating:
5.0

The gentleman was extremely friendly and helpful. I rented a trailer to haul my car also after I didn't have my scheduled driver. Your man saved me an extre trip. I am very grateful. Your equipment was flawless. Easy towing.

ROBERTDAVID V. 
Rating:
5.0

I highly recommend The Family Corner U-Haul Neighborhood Dealer. I had initially scheduled a truck rental at another nearby U-Haul location. When I arrived, the dealer did not have the truck in stock. Sam at The Family Corner came through for me in a big way. He went above and beyond with assistance and support and was able to get me on the road in a timely fashion. Extremely patient, friendly and accommodating in every manner.

MICHAEL G. 
Rating:
5.0

Sam was great! Good communication and went out of his way to make the rental smooth and effortless.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Mickey T. 
Rating:
5.0

None

MAURICE F. 
Rating:
2.0

Got charged too much and the ac stopped working

Zack M. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Great guy

JERMAINE S. 
Rating:
3.0

Needs to be better communication.

Corinthia R. 
Rating:
5.0

Customer did not leave a comment.

HOSSAM N. 
Rating:
3.0

Uhaul selected a location for drop off despite me calling and trying to change it. The place they selected was not even open. I had trouble getting the trailer off the hitch and trying to park it in the gravel parking lot. Very unhappy and frustrated with the situation.

ELIZABETH P. 
Rating:
5.0

Sam at The Family Corner Store gave exceptionally excellent care to attention and instruction! What a pleasure to work with and we will be doing business there again! The Hornors!

Susie H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

courtney E. 
Rating:
5.0

Friendly service. Helpful. Country store with country store character a small business that cares about customers.

Larry H. 
Rating:
4.0

Very kind and helpful staff

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

MARIKI W. 
Rating:
5.0

Great customer service and convenient location.

Heidi C. 
Rating:
4.0

Excellent customer service and would definitely suggest this location to anyone.

Kevin E. 
Rating:
1.0

Owner is rude and the location is out way too far in an unsafe area. U-haul called and moved our pick up location from 10 minutes away to 45 minutes away. There is not ample parking and somewhat hard to get off the street.

Joseph P. 
Rating:
5.0

Sam (owner) was fantastic. Very Helpful in navigating some sever issues that UHaul was having at the time I needed to rent the equipment.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Warren R. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
4.0

Opening on time

Avon A. 
Rating:
5.0

Sam is very accomodating and will do everything he can to ensure your total satisfaction. Highly Recommended!!!

Jack A. 
Rating:
5.0

Customer did not leave a comment.

Brayton S. 
Rating:
2.0

Location does not have standard operating hours. Rental was reserved for 2:30 and location was closed when I arrived. I had to call Uhaul customer service to get access to vehicle.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Outstanding cutomer service delivered.

Derryl R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Roy R. 
Rating:
5.0

Nothing. Sam was fantastic! Super nice guy and was really helpful. Was a pleasure doing business with him. If I still lived in the area I would happily go to him again for my Uhaul needs.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

Candice H. 
Rating:
5.0

Went above and beyond to make our experience so pleasant Real professional but friendly and He should be the corporate mentor for training store's on how customer services should be performed

Jennifer W. 
Rating:
3.0

The trailer I rented is advertised as a 9"×12", but the trailer can only accommodate the width of the gate which is about 6 inches smaller than 6 feet. I was not able to use the rental due to the size of the gate. I feel this trailer should be advertised as the size of the gate. 47 dollars wasted.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Have cruise control available in the trucks

Beth D. 
Rating:
5.0

Very Professional Service, provided awesome explanation of rental policy.

Mike H. 
Rating:
5.0

Sam the dealer was a pleasure to work with, however the reservation system needs a lot of work. I called for Wakeforest Capital Blvd received a notice for A change of location,complained and was sent to Hwy 39 In Louisburg drove there and they had nothing. Waste of time and fuel.

wallace P. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Everyone at this location was amazing.

Summer E. 
Rating:
5.0

I would highly recommend that uhaul make sure that orders are complete for this gentleman. He works extremely hard to please his customers. He is very professional and very attentive. He is also hospitable. I really need uhaul to be sure that orders are complete. Because of their system, I had to pay an extra $100 dollars for my move. It made me very upset. I probably won't go with uhaul for my next move. I will be looking at Penske or budget trucks. I would much rather pay for their price than deal with uhaul again. Other than that, this gentle was phenomenal, not uhaul. Uhaul is unprofessional.

Alexander G. 
Rating:
1.0

Remove this store from you list of representatives. this Guy would not even show up to his own store during typical business hours to help his customers. then he charges me extra even though i was a day early! So far this has been the worst Experience i have had so far....

BRETT T. 
Rating:
5.0

Excellent service ??

James L. 
Rating:
5.0

Owner very helpful, helped hookup to truck and very flexible with pickup.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
2.0

Forgot I was in the south and that this location could be in the middle of nowhere. It kind of was, but what was more disturbing was the condition of the store. Hwever, the u-haul rental experience was handled well by the franchisee who kept in contact with me throughout the process. Note that Verizon cell service is virtually non-existent at this location, making the processing of the rental longer than it needed to be.

Denise K. 
Rating:
3.0

Couldnt get in the box for the keys. Waited on hold.on the phone fore 30 minutes.

Amanda D. 
Rating:
3.0

Good selection. Very helpful with rental procedure.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
2.0

The app did not tell me the owner wanted the key in the drop box so we put the truck back the way we picked it up. The owner became quite rude about the key being in the back of the truck and argumentative about the password of the lock provided. He called 6 times and I attempted to call uhaul to re-confirm the passcode. The lack of professionalism was absolutely uncalled for.

Marcus S. 
Rating:
3.0

Customer did not leave a comment.

SPENCER H. 
Rating:
5.0

The owner and his assistants were very nice and the equipment was clean and ready for my rental. I will use this location again the next time I need to rent equipment.

Rodney B. 
Rating:
4.0

Customer did not leave a comment.

Susen D. 
Rating:
5.0

Owner / Agent we very supportive and the customer service was outstanding. The equipment was in great shape...he was flexible and wanting to earn my repeat busines!

Charles W. 
Rating:
5.0

Sam gave above and beyond customer service. Fantastic experience and I would highly recommend him and his location to anyone.

Mark M. 
Rating:
4.0

I was lied to by the person making the reservation at another place..... very disappointed.. I am a Physician and I would get sued if I lied like that to my patients!!!!!!

Stanley W. 
Rating:
4.0

This was a last minute change of location because my agreed upon details, where, when, size of truck could not be provided! U-haul also told me they would be open until 2:00. They told me that they have never been open on Sunday for 2 decades, when I dropped off vehicle.

Dave R. 
Rating:
1.0

This location should not have a U-Haul rental. The office was disgusting, dirt piled on dirt, crap piled to the ceiling. I had no choice to visit this location, it was the only one in Raleigh (apparently) that had a 6x12 trailer. The attendant did not CONNECT MY TRAILER PROPERLY AND IT CAME OFF MY HITCH AT 45 MPH. The trailer nearly caused a crash. Thankfully, nobody was hurt. I will not ever go to this location again.

Dean W R. 
Rating:
5.0

Customer did not leave a comment.

Marie W. 
Rating:
5.0

I am very well satisfied with my experience today. The employer was very pleasant and explained every detail very clearly and thoroughly. I will most definitely be using this location in the future for my services.

Latasha W. 
Rating:
5.0

The owner was both knowledgeable and VERY helpful, kind, respectful and courteous. When I explained to him that UHAL did NOT have the rental at the two previous locations as promised and that I had the run arounds to get my rental and this was the third location I had gone to, He apologized and was very professional in assisting me in the process.

Trina E. 
Rating:
5.0

Nothing.

Forrest P. 
Rating:
5.0

We arrived while the store personnel were at lunch. He called and handled the entire thing over the phone because internet access was not available. That out us behind and we incurred extra charges because we had to get some medicine before closing. These charges were waived by UHaul. Given that it was moving day, thanks to UHaul, we got it done.

Jimmy W. 
Rating:
5.0

Sam, the owner, went ABOVE AND BEYOND to meet my needs! BEST U HAUL EXPERIENCE EVER!!!! I would give my experience with U HAUL 10 stars if I could solely because of him. Sam was kind, gracious, warm, friendly and RESPECTFUL. He gets customer service as well, if not better, than anyone I've ever come across in any business transaction. You're lucky these days to get any service at all, much less EXCELLENT customer service. I will definitely see him first before anyone else the next time I need any U HAUL service!

WILLIAM F. 
Rating:
5.0

Mr. Sam went above and beyond when it came to serving me and my family in our move. He was about to close when I stopped by and he stayed until I was completely cared for. Even though he could have told me he was closing, he exhibited some of the best customer service I have had in this area. He did everything for me and made it so easy to check out and return. I would recommend renting from his location; I certainly will again.

Steve B. 
Rating:
5.0

Even though the location was closed, Sam made himself available to help me with the rental, and was very easy to work with.

Todd H. 
Rating:
4.0

The owner at my pick-up location was super! Even though the location was not yet open for business, he contacted me to assist with a major scheduling mix-up by U-Haul. It cost me about an hour of time and delayed the start time of the U-Haul laborers. He helped me to understand the pickup process and facilitated a quicker solution.

Tom B. 
Rating:
4.0

Customer did not leave a comment.

Ivan A. 
Rating:
1.0

Have Steve, Mgr. terminate his assistant, who was extremely rude and unprofessional. After calling me to come pick up the truck, he refused to honor my reservation, threatened to cancel the reservation, refused to speak with the rep at U-haul corporate office, and kicked me off of his property. I made a 24.2 mile trip for nothing. Only to have to do it again the following day! This was the worse U-Haul experience I've ever had. The manager was very courteous but his assistant is less than desirable! His actions even caused problems for my movers in both locations. Honestly, I feel I should not have been charged for this reservation, or otherwise compensated!!!

GERTRUDE V. 
Rating:
3.0

App sucks, online check-in sucks, would recommend to any that if they are going to rent to make sure the location is open. Really nice location person very helpful over the phone

Johnny M. 
Rating:
3.0

Need better notifications if a equipment is going to be at one location and after been transferred to another location but after been told that the 2nd location will be open to find out it wasn't open and had to call the owner for them tell you there going to be 45 minutes before they can come, after that when my stuff was transferred by Uhaul I had already did everything online so I didn't have wait another 15 minutes after the owner showed up because he was asking questions that I already filled out, this isn't the first time this happened in the last 3 months I was really late to my destination

JAMES B. 
Rating:
5.0

He's is a very good customer service guy ????

ALI C. 
Rating:
3.0

Customer did not leave a comment.

Amanda R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
No reviews have been submitted for this location.

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