Customer Reviews for The Family Corner
(U-Haul Neighborhood Dealer)

233 reviews

2020 Flat Rock Church Rd   Louisburg, NC 27549

(919) 853-4162

Location Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(919) 853-4162

2020 Flat Rock Church Rd
Louisburg, NC 27549

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The owner of the store was very helpful and friendly. He was very knowledgeable and a big help!!! He definitely made the process easy and fast!

Simone A. 
Rating:
5.0

Was a pleasure working with the and a great experience overall

Johm L. 
Rating:
5.0

The team at this location was very helpful, polite and knowledgeable. Probably the best I've worked with at any U-Haul.

Adam H. 
Rating:
2.0

The equipment is fine, I did not care for the attitude of the people running the place. In the future I would rather use a different location.

Del C. 
Rating:
3.0

This was not were I was to pick up the truck and I did not want to return to the same location I ended up paying a lot of money for miles

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Beryl W. 
Rating:
5.0

Customer did not leave a comment.

Darious B. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

the owner was nice enough to allow me to park my truck on his lot while i had the uhaul even though there was not a lot of room very accommodating

samuel F. 
Rating:
5.0

Everyone was so very nice. Thank you for everything.

James B. 
Rating:
3.0

Family run. Very friendly, courteous, and helpful.

William O. 
Rating:
5.0

Very friendly explained everything helped Hook up the trailer and unhook it. If I ever need another uhual that's definitely where I will be going!! Thank you

APRIL W. 
Rating:
1.0

After returning the pick up truck, I was charged for damage and cleaning. Be careful of this establishment. Take your own photos and make the owner inspect before leaving. They will steal your money, if not.

Matthew V. 
Rating:
1.0

The guy who runs this particular U-Haul never returned my 10 phone calls on the morning we picked up the truck as we had issues we needed to be resolved so we could actually move, and thank God we called the 1-800 number and the lady helped us or we would have been in major trouble! I texted him, called him so many times and he never answered or returned any calls, that is the worst thing to do to a customer, blatantly deciding not to care at all!! He needs to give up his business and I want to spare anyone who wants to use this particular place!!! U-Haul should ban this guy from having anything to do with their name!!! 0 stars!!!!! You can call me if you need more clarification!!

Jason C. 
Rating:
5.0

The truck that was delivered to the shop from another location had a leak in it somewhere and runnier my mattress, my daughters things, my keurig, and some photos. The location we picked up from and the gentleman working was fantastic, he helped us out incredibly with a smile and awesome customer service! We will definitely recommend Sam and his location to others! He ROCKS!

Anthony B. 
Rating:
3.0

Awesome experience, I enjoyed talking with Sam while he took care of all the details. Highly recommended

Donald B. 
Rating:
3.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Everything went well.

Natasha H. 
Rating:
5.0

The gentleman was very helpful, and informative. Super friendly and efficient!

Bryan M. 
Rating:
5.0

Easy rental. Adam was a great help in getting the trailer backed in upon return.

David G. 
Rating:
2.0

Clean the inside and Take pictures inside. There was a stain that I got charged for but it was there before I got it.

Miles D. 
Rating:
5.0

Sam (owner) and his sons were very helpful through the entire experience. Sam got my paperwork done quickly and I was on my way in 15 minutes. Five stars! I will definitely use his u-haul center for all my moving needs.. a big thank you!

James L. 
Rating:
5.0

Customer did not leave a comment.

Myles Edward P. 
Rating:
5.0

Sam and his two sons were great, taking their time to locate a truck, and making sure everything was ready to go. Thanks!

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

ALEX S. 
Rating:
5.0

Your rates are high ! Especially the over charges .

Kyka S. 
Rating:
5.0

Nothing at all. Mr.Sam and his staff were excellent!!!!

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Ron Z. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
2.0

I returned the truck and was told that it was not clean to there standard and that I would have to go clean it. It only needed to be swept. The person handling the transaction said that I company had to come in and clean it if I did not clean it according to their standard. I received a Email within 20 minutes stating that there was a cleaning fee of 50$ . I was not told that it had to be cleaned spotless. I will use budget next time

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Tammy N. 
Rating:
2.0

Wash the truck windshield was very dirty.

MARK G. 
Rating:
5.0

Sam, the owner is probably one if the most professional person, I have dealt with in many years. He is the most customer service oriented person that I had dealing with u haul and many other companies or stores. Exemplary man. He goes not only above and beyond, he goes through all extensives to satisfy customers. U haul needs to hire many more people like him. Truly a great experience.

Vincent G. 
Rating:
5.0

Customer did not leave a comment.

Franklinton H. 
Rating:
5.0

Sam and his sons provided great customer service.

PATRICK V. 
Rating:
5.0

Sam values his customers. My experience was Awesome. Whenever there is a need for a UhauI I will choose this location.

Brian L. 
Rating:
5.0

Thank you!

Shannon D. 
Rating:
5.0

TW MOVERS-poor

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

Mary F. 
Rating:
1.0

The store worker insisted we park the auto transport trailer in the exact same spot it was in at pick up. Having to pull out into the road with traffic multiple times to try and park the trailer back where they wanted was impossible. I was threatened with a 25$ inproper parking fee. Haven't seen a charge yet and I hope I don't because that is just ridiculous. This location shouldn't have auto transports or trailers of any kind. They don't not have the room to safely pickup and receive trailers. Great service until this last time I used them. Will NOT be returning customer

Sean B. 
Rating:
4.0

Customer did not leave a comment.

kenneth W. 
Rating:
1.0

The 1st store did not have the equipment I reserved so I waited almost an hour while they searched. I had to go about 5 miles to another store in which the wait time was another hour. All the wait time cause me to have to do the pickup in the dark.

Khris B. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
5.0

Great customer service!!!

Sean B. 
Rating:
5.0

Nicest guy you'll ever meet!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Andy F. 
Rating:
5.0

Outstanding customer service! In any business communication is key. Sam was always there to pick up the phone when I called. He answered all my questions, he helped me make arrangements, and most of all he kept to his word.

Doug K. 
Rating:
3.0

In the middle of nowhere and not enough room to get the truck out of the main road

Steve H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

The owner and his boys were very pleasant and very helpful. It was a last minute rental and they did a great job taking care of us!

John A. 
Rating:
5.0

I would like someone from Uhaul to contact me directly regarding the vehicle I drove back to Michigan. The drive back to Michigan was roughly 775 miles and there was the loudest squealing noise in the cab behind the engine compartment. I had to drive the entire way with this which hurt my ears. Vehicle should not have been in the fleet for rental. I am actually going to ask for some $ back for such a miserable experience. My cell phone is 248.520.8445 and my name is Jim Rogers. I will expect a call from someone in management. Thanks.

Jim R. 
Rating:
1.0

This by far was the worst experience I've ever had with uhaul. Sam was very unprofessional, he kept flirting with my girlfriend, he called my phone and her phone several times after we already extended our rental period, texting my phone and my girlfriend at 930 pm. He also charged me for a safe move which was 5 dollars a day, he charged my card 70 dollars. I have rented uhauls across the country but this by far is the worst experience I've ever had and I will not be looking to use uhaul again for business. This guy really needs to be trained on how uhaul operates. He kept telling us that there was a 250 dollar fine for returning late and also tried to charge me 250 dollars for a broken wheel on a furniture dolly. I am now trying to review all the charges from my debit card by this representative. I am not happy with the service provided as it was very unprofessional and unpleasant.

Ana J. 
Rating:
5.0

Customer did not leave a comment.

Carlton G. 
Rating:
5.0

Manager and staff were very knowledgeable and helpful.

Craig B. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Great customer service! Will use in the future.

Lucas W. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Elijah B. 
Rating:
5.0

Very friendly and explained all questions I had

Dennis E. 
Rating:
4.0

Customer did not leave a comment.

Dillon R. 
Rating:
5.0

Best In Business

Sam N. 
Rating:
5.0

The outside u-haul drop off location was easy to get to and the young employee was helpful and polite.

Janice K. 
Rating:
5.0

Everything was just fine

Darnell G. 
Rating:
2.0

Customer did not leave a comment.

NOELLA H. 
Rating:
5.0

Quick and efficient customer service. Very helpful

THOMAS P. 
Rating:
5.0

Very pleased with the service and friendliness. Great to do business with.

Julia R. 
Rating:
1.0

The operator texted me saying I owe him 38 dollars after I had dropped off, but refused the show any invoice or proof of balance due. Was very rude and said, "thats why I hate dealing with uhauls."

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

ANN F. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Wonderful person (Store Owner Sam).

Deja C. 
Rating:
3.0

Customer did not leave a comment.

Grace M. 
Rating:
5.0

Customer did not leave a comment.

Lesleyann B. 
Rating:
5.0

Great customer service, took his time to explain everything and made sure we had exactly what we needed.

KATHRYN M. 
Rating:
5.0

Customer did not leave a comment.

KEATON E. 
Rating:
5.0

Amazing service! I appreciate their outstanding effort to make things easier for me. The owner's flexibility was greatly appreciated. Thank you again!

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Sam was great to work with.

Richard G. 
Rating:
2.0

Wasn't shown how to use equipment, person checking me in barely said 2 words. The truth was dirty and I had to clean it before my use including wiping inside down and sweeping out the back.

Robert W. 
Rating:
5.0

Location was very communicative, helpful, and put extra effort into working for me as a customer. Apparently had trouble getting the trailer I needed and was at risk of having to decline my reservation. Fortunately one came in at midnight the night before. That is unsettling even though a non-event because the trailer was there.

MARTIN H. 
Rating:
4.0

Everything was great only concern was the cost of each mile was high. Other than that I'll use y'all again thanks

JOHN G. 
Rating:
5.0

Sam was great to work with. I would highly recommend him to anyone.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Very friendly and he went out of his way to make sure everything was ready.

Edward N. 
Rating:
5.0

I've used U-Haul multiple times in my life and this was undoubtedly the BEST customer experience I ever had. If only everyone could be as great as these folks, the world would be a better place. A++ 10/10

Sonya B. 
Rating:
5.0

Hi the family corner is great. Sam is wonderful and helpful. Uhaul as a company is horrible and everytime i have to deal with uhaul leaves me ripped off and frustrated and pissed off. Your company is horrible!!! The family corner store is great. Do not confuse the 2.

CONNOR D. 
Rating:
5.0

Nothing Sam was absolutely awesome

Brennon P. 
Rating:
1.0

Manager was very rude. Our reservation was not honored, so we had to pay more for a different truck

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
1.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

JOE T. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

My experience was less than desirable dealing with U-Haul corporate. However, Sam put me at ease with his superior customer service skills by adding personal reassurance with getting my truck. I have reservations in the future at this location, due to Sam's presents only.

GARY M. 
No reviews have been submitted for this location.

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