Terrible.. I am a 66yr old women,,, what do i know about cell phones and putting in codes?
MARY E
Customer Reviews for The Family Corner
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who took my Initial call to schedule the truck was very professional and helpful! Explained the process very well and answered all my questions. Truck pick up and return was easy!
Lori MThe owner was flexible with my need to change dates at the last minute. The young man who checked me in when I picked up the trailer was friendly and professional. I will definitely rent from this U-Haul dealer again.
walter hI was charged an unacceptable fee! Currently, trying to contact corporate/ district manager
Gabriel CThe App had several problems that resulted in making me miss an appointed pickup time causing to have to wait for later opening. I’ve rented several vehicles from you in past. But I will Never do a pickup at at share ride again
Frank JThey went above and beyond Amazing customer service
Hossam NEasy check in process but leave a few minutes for picture taking and due diligence
Alicia RI was a bit disappointed to find out that I could not park my personal vehicle in the lot when I initially attempted to pick up my rental, either this information was not provided or I missed it in the fine print but I think it would be of good service for U-haul to note this in the confirmation. Also, I used the "chat" help to aks about this and there was NO response.
robert aI had no idea everything was done online, but once I started the process it was easy to navigate through and to finish once I returned the truck.
jennifer sAbsolutely outstanding service from Family Corner and Sam! From start to finish, everything was seamless. Sam was incredibly professional, friendly, and made the entire U-Haul rental process so easy. The truck was clean, well-maintained, and ready on time. Sam went above and beyond to ensure I had all the equipment I needed for a smooth move. I highly recommend Family Corner for all your U-Haul needs. Five stars for exceptional service—thank you, Sam!
Joel SOne of the worst Uhaul experiences I have ever had. I was on time to pick my rental up, actually I was early. But there were so many steps to getting “approved” for the pick up that we didn’t get the rental till after an hour of being there. Then the Uhaul already didn’t have much gas in it. At drop off we went ahead and jumped gas in it at the gas station close by but they went ahead and charged the fee for them refueling. Mind you they asked for pictures of the entire truck and dashboard. If they actually looked at the dashboard picture they asked for they would have seen I actually pumped more gas in there for them then what they gave it to me for. So in total this Uhaul cost me $220 for 4 hours.
Mayra CNot much
Larry WIt was a good experience. I did have a small "glitch" with the app, which would have been stressful with a self-serv/app-only rental, but the owner happened to see me there and stopped to be available if assistance was required. He got me right back on track and made the whole thing a pleasant experience.
Gary MI was charged for gas when I put the gas back to where it was when I left..I even went to gas station and put more just in case.
DOMINIQUE BSam is a awesome person to work with
James BThe Self-help app check-out was fine. Check-in the poor cell service kept timing out. Not a U-Haul problem but it was frustrating.
James GVery friendly and knowledgeable representative. Very good customer service.
JAMAR TThe process was streamlined and quite easy to understand through the app. My only issue was that the app crashed on me while doing my return pictures, but enough went through that it was ok.
Geoffrey TVery easy return . This is an unmanned location
Kenneth RMechanically everything was fine. The interior of the truck I rented was grungy and could use a cleaning. The most stressful part of this experience was using the U-Haul online process.
Michael bFriendly service!
Jeffrey BBe more friendly employees, have anough help always!
Macedonio RHorrible customer service. The owner of the franchise treated me so disrespectfully . I will never do business with him again
BILL MBetter site wifi, since all check in and out is mobile
Bryan CRinse and repeat! Everything was perfect
Brandon Lservice was fantastic. great people. would definitely rent from this location again!!!
Robert MCharged 4 different times and told to use the app over and over. However, the app did not clearly depict what we needed to do as far as return, filling with gas, etc. Lots of hidden fees.
Melissa DI changed my u haul from a 20 foot to a 15 foot and got charged for both
WENDY MFantastic service. They do a great job here at this location
James WThey told me I had a fifteen minute window to arrive or they would send the truck back to U-Haul. They forgot about me until I called. They showed up after the 15 minute window.
David BLocation was pick up by appointment only which created a bit of a challenge but owner Sam was very nice.
Mark GKeep up the good work, Sam!
gary sSam who owns the business is an angry man and he was not friendly at all. The equipment was in a poor condition. And the place is very bad and high risk to park or return the trailer. I had a terrible experience and will not use their service again.
David MThe proprietor was so helpful giving me directions to the place. It was close to my son's home, so it was much better for me to pick up here instead of the "city". They were so helpful in helping me set up the equipment and getting the light wiring to work. I was able to return the equipment with no hassle. I definitely recommend this Dealer.
Ezra BI.think nothing because I like the service I injoy.renting.from.u haul.clarence.williams.have a.bless.night.
Clarence WThe owner was rude and there were roaches crawling around in the cab that want noticed until after I had already left the Uhaul place. The cab also stink
Timeca TFriendly and helpful staff.
Scott ASam was great. Very responsive and helpful with a last minute trailer rental. I had issues with U-Haul itself saying the equipment wasn’t available for a two day rental, but it was. Sam said to just return it when I was done after two days as there were no other reservations. I was charged appropriately in the end and it worked out great.
Bryan MGreat service. Polite , curteius, clean dependable equipment. Could not have ask for a better experience. Thank you.
JERRY KThe owner could have been a bit more cordial and less judgmental and bossy but overall it was fine.
James HVery Helpful and friendly folks. will use again.
Jay BExtremely poor customer service. Rude and condescending.
Velinda CFriendly and efficient
Doreen BThe business owner was very helpful and polite. He made my experience easy and his communication was excellent. He went out of his way to take care of most of the contract information over the phone as I drove to his location so we could beat some bad weather that was coming through. I appreciate his effort and consideration. I will do business here again in the future.
Brian RNo comment
Yvette GTrailer, person who helped us, trailer clean and well maintained would recommend, great location
Rusty GGreat over to work with!
RHONDA GGreat experience! Sam and Adam were a pleasure to work with and went above and beyond in helping us deal with some difficulties on our end. I highly recommend this location for all your UHAUL needs.
David GAll good.
Marshall Wclean up. location is great though, thus why I would recommend it.
Leah P