U-Haul itself needs to reconsider its methods, I was called 12hrs before my reservation (I made it month ago) and told id have to go to a location much further away. The truck didn’t have a ramp so the dolly’s I paid extra for couldn’t be used.
Kimberly S
Customer Reviews for The Fit Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to wait almost 30 minutes for location’s worker to arrive as the key was not in the lock box. He had to check two other boxes before he was able to locate the key. Terrible experience.
Bobbie ANot very straightforward but was able to drop off eventually. Lot was big which helps with large truck drop off. A larger sign for drop off location would be helpful.
ANDREW EEasy process great location and rudy was a great help!
Ashley L