Customer did not leave a comment.
Sean S
Customer Reviews for The Flow Shoppes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although the truck was very clean, potential users should check for haze on the interior glass of front windshield. Ensure glass is clean to avoid glare and poor visibility experience especially at dusk when sun going down
COLLETTE TDrop off instructions were unclear I was told by the lady that I picked it up from that I could drop it off in Springfield tonight and I got yelled at at by someone that worked at the towing place next door once I pulled into the parking lot where the uhauls were and she told me she was going to lock me in. There were no clear indications where the lock box was so it took me 30 minutes to find out where to drop off the keys and I was charged 150 dollars for only traveling 24 miles and only having the truck for 6 hours. Horrible will never use uhaul again.
Mckenzie Pmake sure the equipment is properly maintained and has all of the necessary parts before allowing it out on the road.
TRACEY TThe ladies who helped us went above and beyond to make sure our experience was excellent! I would use their Uhauls again!
SAMANTHA LShe was very helpful and kind
Angela MIt was an amazing experience renting a truck from the facility I rented from
BENNY MVery pleased with the service.
LYNDA WSome confusion when I returned the rental, but was quickly resolved. Nice to have a u- haul in Cottage Grove.
Allan KImprove the parking area so pickup and return of the trailers is easier. Dodging apartment resident vehicles while trying to back a trailer into a small slot behind a building was not ideal. Purchase some wiring adapters so customers who have a different style adapter don’t have to leave the business to get the correct adapter. They could easily be furnished for use by the customer and returned with the trailers. This is the only U-Haul rental place I’ve ever been to that didn’t supply them and hook up the trailer for the customer.
Matt bI won’t be recommending U-Haul to anyone in the future ever for any reason the answer would be no
SANDRA GGood, friendly service. They were ready for us.
Clem LThe location wasn't the issue, your contactless pick up system needs help. There is no way it should take me over 30 minutes to finally take the truck and then another 30 to drop it off. App was ridiculous and tedious. Changed the price on us without making that very clear up front, and the whole experience was very frustrating when it should have been very easy! We should have been able to complete all the pic downloads and things before pick up day! Moving is stressful enough, you don't need to add to the problem. Don't think I will do it again. Will go with some other carrier if at all possible. Sadly, Frustrating is the best word to describe it all.
Jack GThis is a new business in town and we were unsure where they were located or where to drop keys. They noticed we were scheduled to drop off and called to make sure we knew the process, assisted by directing us into their store where we received very friendly service.
Misty J