Customer Reviews for The Garage of Erie
(U-Haul Neighborhood Dealer)

Rating:

5.0

The owner of the location helped me pick up my rental. It was after hours and the shop was closed, but he still took the time to help me. This was very helpful to me because I was in an unfamiliar location and had never used the self service pick up.

Rating:

4.0

Quick and convenient.

Rating:

5.0

The pick up box service is hard to understand. Plz tell people if they are late picking up that they need to call because they can't use the app to get their reservation.

Rating:

1.0

The Garage of Erie staff were extremely rude and difficult to deal with. I would not recommend this location for pick up.

Rating:

5.0

Very polite and professional so thank you for everything

Rating:

2.0

Again, U-Haul changed my reservation by altering my drop-off location. Your computer system is horrible. There is no reason to alter pick up and dropoff locations with today's technology.

Rating:

5.0

I was having issues completing the check in process through my phone. I called the number of the garage around 8 pm Saturday evening. The owner answered his phone and completed the process for me through his computer. He was a very pleasant individual to deal with and was extremely helpful.

Rating:

5.0

The staff at the Erie location were very professional and helpful during my pickup and loading process. I felt valued as a customer. Everything was explained in a timely manner. Thanks U Haul!

Rating:

3.0

No waiting in and out, on road in minutes. Very nice people.

Rating:

5.0

Friendly staff very helpful

Rating:

4.0

Place was clean and people were friendly, easy to work with. Returns were easy as well. Only negative was trailer has dirt in it that we had to broom out before we started.

Rating:

4.0

Polite,helpful and easy street access

Rating:

5.0

Alan was incredibly nice, accommodating and made the whole thing very simple.

Rating:

5.0

Easy going location management very helpful.

Rating:

2.0

Make sure the vehicle is clean and has more gas in it I picked it up almost empty then I returned at the same level and was charged more for gas!!!!

Rating:

2.0

Originally I had reserved the trailer at a UHaul center in North East, PA. I received a call the day before pick up, that it was not available and I would have to pick the trailer up at the Garage of Erie.. Once the guy hooked it up to my car and we checked the lights, we found the right turn signal on the trailer didn't work. He told me that I would need to drive to the UHaul Center about six miles further into town and they would fix it for me. When I arrive at the center, I was told the guy at the Garage should have never let me leave with a non-working light. The Manager, Bill, at Uhaul moving and storage (1320 E. Grandview Blvd, Eric, PA) WENT OUT OF HIS WAY AND ABOVE AND BEYOND SERVICE TO FIX THE LIGHT AND MAKE SURE WE WERE ALL GOOD BEFORE WE LEFT. I would HIGHLY RECOMMEND them to everyone!!! Note: when I returned the trailer, we discovered one of the chains was broken in half and not fully secure. I'm thankful to God that we didn't have further problems on our trip. I WOULD NOT RECOMMEND THE GARAGE OF ERIE FOR ANYTHING!!!!

Rating:

3.0

My preferred drop was at another location, the original reservation had that as stated. When we went to drop it off, we had to go to a different location because someone had changed it. Thoroughly disappointed in that end of the process.

Rating:

5.0

Nothing at all.

Rating:

3.0

I booked it over the phone not knowing I had to register online for a key code. I was not told it would be closed all weekend. I would have given zero stars but the phone number for the location was answered by an extremely nice man who was very helpful.

Rating:

5.0

Keep up the good job

Rating:

3.0

Uhaul truck had no A/C. Uhaul worker strapped my car to the trailer(which I did not know he’s not supposed to do) and strapped it down incorrectly, so my car almost fell off the trailer on the interstate. It only stayed on because the brakes were on.

Rating:

1.0

There is no secure Dropbox for the key. I left the key in an open mailbox with other Uhaul keys. Anyone walking by could have grabbed a key.

Rating:

5.0

Nothing to improve. Very easy process to rent the truck. Very friendly and professional place.

Rating:

4.0

This was not where I was to pickup my rental. Before arrival, I was sent an email to pick up my uhaul at this location. They were very nice; however (NOT THEIR FAULT) I had asked for a appliance dolly and a flat 4 wheel dolly. He did not have the flat dolly. He called a different location and we went there to pick it up. At that location, they did not have the flat dolly either. They then sent us to another location and we picked it up there. This was unacceptable. The correct equipment should have been give to the location where I picked up the uhaul. Also, there was no ramp on this uhaul. I was under the assumption all trucks had a ramp or lift. If this is not so, I should have been asked if I needed a ramp. I wasn't Disappointing. This was not the fault of the location where I picked up the rental.

Rating:

5.0

Service was awesome. I needed extra miles and an extra day and received it for free. Thank you for making it so easy during a difficult time.

Rating:

5.0

The guys at The Garage Of Erie are awesome. They are the only location I will deal with.

Rating:

5.0

I would rent again

Rating:

3.0

Trailer could have been arranged in a way that made it easier to hook up to.

Rating:

4.0

The final bill was 37.00 I was told and paid it in cash. Then was told by my friend who’s card it was that the final bill 24.00 and his card was charged. So why was his card charged if I paid in cash and what’s the 14.00 difference

Rating:

5.0

The person I dealt with was very friendly and a pleasure to talk with

Rating:

5.0

Awesome. Very nice and helpful. Very fast, in and out. No hidden charges, black and white type transaction

Rating:

3.0

Brighten exteior

Rating:

3.0

Close to home but needs brightened up. Owner did say he just bought the building this year and is woring on it

Rating:

5.0

Great Service!!!!

Rating:

4.0

It was a little difficult to locate. There was only the very small U-Haul shingle sign to go by.

Rating:

1.0

Owner said he never received notification of reservation..item not ready at guaranteed time for pick up.

Rating:

5.0

Very accommodating and helpful. I was running a bit late and would be arriving close to when they were going to close.They were understanding and gave me a number to reach them so they could meet me there when I got there . I really appreciate the personal service !

Rating:

1.0

Ordered truck from Grandview location received a call from 12th street after I was standing at Grandview was I on my way after I stood at the counter and was told I had to drive to the other side of town get there after talking to him that and saying I have no choice I was more than halfway there in my car speaking to him when I got there he had went to McDonald s and I had to wait for him to come back.Return truck in lot did' not tell me the lot gate was padlocked had to call him Not only inconvenced by U Haul I lost money because I drove more miles had to call someone to help me when I could have walked up the street rented truck took interstate 90 to furniture store came back parked the truck at home waited for my husband to unload drive my own car to pick kids up after school instead I was stuck without my car and had to call a friend No call of changes before I went ontime and no concessions choose Penske in the future if they rent

Rating:

2.0

Did not accurately record gas gauge. Uhaul website was down when we picked up so He took a picture of my credit card on his personal phone to charge me. Seems unsafe for my personal funds

Rating:

1.0

The site was very poorly labeled and very beat up looking. There was no drop slot for a key.

Rating:

2.0

i was disappointed with the scheduler who told me no rentals were available in the hamburg NY. location i wanted to rent a truck or trailer. i was told there was nothing available from NY to Pa. yet i passed 4 uhaul rental locations that had several of the trailers & 2 trucks sitting in their lots unleased. these were all still in lots on my return trip at 5pm. i pulled an empty trailer for 90miles empty & had to pick it up in the opposite direction of my trip which added an hour to my very long day. equipment was fine & trailered well.

Rating:

2.0

We received the truck one hour late because the business owner was not there or answering his phone. We had to contact the main U-Haul scheduling to get a hold of him and it threw off our whole moving schedule. His coworker finally had to call him to come in. He was kind and apologetic about it. The back of the truck was not swept out for us when we picked it up and it was annoying to clean up someone else's mess at the end of a long, rainy day of moving so I wouldn't have to pay a $25 fine.

Rating:

5.0

Thank you so much ! The manager was very nice and professional.

Rating:

2.0

We had ordered two mattress bags and two sofa covers to protect our furniture. Our pickup location was moved from the Buffalo Rd location at the last minute (not our choice) and we were told that they had none of the supplies we ordered. We had no idea where to get these on move in day, so we had to do without. Very frustrating.

Rating:

2.0

My order was split between two locations, so I had to drive the 27' truck into the small yard at this location and turn around. When I called to return the motorcycle trailer to this location, I was unable to make a connection because the phone was busy for 45 minutes. The agent demonstrated that it was U-Haul's assigned phone that was the problem. I dialed it from the location and it rang only once on their office while giving me a busy signal (as before). I don't know why U-Haul couldn't have had both units available and ready at my preferred location.