Customer Reviews for The Gas Barn
(U-Haul Neighborhood Dealer)

132 reviews

177569 Grey Rd 18   Owen Sound, ON N4K5N5

(519) 371-9823

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/24/2022: Closed

Services at this Location:

Contact Us

(519) 371-9823

177569 Grey Rd 18
Owen Sound, ON N4K5N5

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/24/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Verify that everything is working properly, mainly breaks. This is not the first truck that I rented from U-haul with breaks not very good...it should be noted that this applies to all dealers.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

liz M. 
Rating:
5.0

Couldn't get the selfie to upload, so couldn't use the app to pickup, but they're very helpful inside the store. Truck kept having "service stabilitrack" warning pop up.

Marcus B. 
Rating:
5.0

All good @ the Gas Barn. Really appreciate him hooking up the trailer for me. Great friendly small town service.

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

carolyn B. 
Rating:
4.0

Pick ups in the middle of nowhere are difficult because the wifi is SUPER slow. Also make sure the lock boxes work as Owen sound was not my first pick up location, I had to drive 45 minutes each way out of my way to get my truck.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Georges D. 
Rating:
5.0

It was a good experience and the price was very good. I'd recommend this location to family and friends.

mark R. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
2.0

The problem was not caused by the uhaul dealers. I called to see if the trailer was there for pickup and advised that the people who rented it had not yet returned it. They returned the trailer 1 1/2 hours after their scheduled return time to the dealer location. She called the several times to tried to solve the problem.

JOYCE T. 
Rating:
3.0

I just really wish that I was told it was 15$ a day for insurance. As I could barely afford the rental to start. So the 50$ plus tax extra charge was a large hit for me. Otherwise, everything else was great. They were accommodating and easy to do business with.

LEAHN L. 
Rating:
4.0

The truck I ordered was not available. Not the fault of the location.. uhaul customer service rep was rude and offered little in way if solutions. Worst service ever!!!!;

Steven M. 
Rating:
4.0

While I have no issue with this location, my entire initial reservation was screwed up and it ended up costing me 3 times the cost of the trailer rental I initially rented. Very unhappy overall.

Mike M. 
Rating:
3.0

Customer did not leave a comment.

Brad W. 
Rating:
5.0

The Gas Barn is ALWAYS immaculate and the owner and staff are wonderful!

Vanessa M. 
Rating:
5.0

This unit is badly in need of a service. The oil is like tar it is so black and the transmission was slipping. It could use service too It was clean and the people were wonderful. The unit itself needs servicing.

DAWNMICHELLE N. 
Rating:
4.0

I have to itemize my u haul bill yet but it seemed quite high simply based on the total.29.95 a day, I drove 17.4 miles, total was 83.?? So I guess there must have been a shit load of taxes added.

RUTHA G. 
Rating:
5.0

This is a wonderful drop off location. The owner was extremely helpful and very friendly. Their store has a great selection of Dutch and other European foods.

ROBERT B. 
Rating:
3.0

Your booking system is terrible!

WENDELL M. 
Rating:
5.0

Back door of truck was very hard to open and rusty, other than that it was great

RICHARDJOHN R. 
Rating:
3.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

SUELLENE H. 
Rating:
5.0

Customer did not leave a comment.

STEPHENC S. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

I think paying $100 just to use it for a few hours it ridiculous, the truck was clean and filled back up with gas and was only used for roughly 5 hours and I only got a $4.85 refund.

TONI E. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Always a pleasure to go to our local u haul location at the gas barn Owen sound. Friendly and helpful every time!

LADISLAV D. 
Rating:
5.0

The owner bailed us out of having a van rental canceled at the last minute. The trailer was clean, easy to use and in good mechanical condition. Satisfied Customer

PETER D. 
Rating:
3.0

Customer did not leave a comment.

PAULA M. 
Rating:
4.0

The mobile reception was not great, so a little hard to complete the steps to pick up the u-haul. Otherwise it was fine.

Alyse W. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYR B. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

russ J. 
Rating:
5.0

Great location.

PATRICKJ B. 
Rating:
5.0

Customer did not leave a comment.

JOHNR M. 
Rating:
3.0

I believe you are asking the wrong questions. Our interactions with the locations was average to above average. Our overall experience with U-Haul was a complete frustration. We booked a 20' truck to move 16' pieces of timber. Ten minutes before our scheduled pick up time we were called to say the truck was rented out. The same thing happened a week before with our son's move. We will definitely be looking for other companies to use for any future rentals. Dealing with U-Haul is a complete frustration since you can't depend on the booking.

RICHARDA L. 
Rating:
5.0

All good they were very friendly and accommodated me with the trailer dropped off in portelgin and they are excellent also Thanks

JOHNS P. 
Rating:
1.0

Both employees did not wear masks at all - my girlfriend asked the gentleman to pull his mask up (it was hanging on his chin) and he ignored her. We are contacting public health about this location. I would recommend revoking their Uhaul partnership - it makes the cleanliness of Uhaul look poor.

EMMAMAE H. 
Rating:
5.0

Customer did not leave a comment.

Christine A. 
Rating:
5.0

Great and

BARBARAB G. 
Rating:
5.0

Customer did not leave a comment.

JOHNM W. 
Rating:
5.0

Customer did not leave a comment.

GD V. 
Rating:
1.0

Worst experience I have ever had dealing with uhaul

Kim E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

No Trailer lights were operational when I went to leave my parents place. I had to replace a broken butt splice. I thought the charge for a one way trip was too expensive.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Nothing to improve. Easy to find, gas station on site. Pleasant staff. Receipt was accurate, no surprises and emailed immediately

WILLIAMG K. 
Rating:
5.0

Worked real well for me although the price was a little high

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Joyce T. 
Rating:
4.0

Customer did not leave a comment.

Louis K. 
Rating:
3.0

That place was fine . The problem was you didnt have a truck at the location you told me and left me with nothing. The place where I ask for the truck had the exact truck I wanted and is still sitting there today so I dont think your service is working for you

Connie D. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
2.0

Booked trailer online to pick up in Collingwood Ontario, after receiving confirmation, I contacted collingwood location a couple days later only to find out they didn't have the trailer, I was redirected to this location in Owen sound which is an hour from collingwood. I had no choice but to drive to this location to pick up trailer, bullshit.

Robert G. 
Rating:
5.0

Keep up the good work. Your operators in Owen Sound are fantastic. Their customer service is real, courteous and above average, by far.

Nick S. 
Rating:
3.0

My address in owen sound is 1 kilometer from 1960 20th St E Owen Sound, ON N4K1Z4 Instead I had to drive around the city an extra 15 min to 177569 Grey Rd 18 Owen Sound, ON. To make matters worse the website was not capable of getting my location so I could not complete the online stuff. Which after moving all day and unloading was just enough of a pain in the ass to make me seriously consider never using your service again. If you want people to use the website you need to have accessible wifi at the locations. Data doesn't always work in rural areas or if weather is bad. Overall experience 4/10.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

ryan M. 
Rating:
5.0

Excellent service.l Customer focused.

John N. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

It was a quick and easy transaction and we would use their service again.

Janice S. 
Rating:
5.0

if you are a repeat custopmer using online registration and pre-check-in, can the actual pick-up process be stream-lined further?

paul K. 
Rating:
5.0

Very good service. The person I dealt with is very polite and helpful....

Venkata T. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Nothing. Service was great.

Robin D. 
Rating:
5.0

the gas barn made this easy

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Jane D. 
Rating:
1.0

Top up tank before returning it to agreed level and then was charged $18.45 extra. Won't never rent from you again! Don't like being rip off!

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Lewis C. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Extremely helpful staff. Great experience

Michael M. 
Rating:
4.0

The taillights on the trailer I rented did not work. However, the brake lights and signal lights were fine, so I was still able to use it during daylight hours.

Dale P. 
Rating:
5.0

They were very friendly and helpful in letting me know where they wanted the equipment left and answering my questions

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Igor A. 
Rating:
3.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

I can't think of any need for improvement . Service and location was great !!

Eldon M. 
Rating:
5.0

Perfect service Friendly and kind Very clean Really helpful Recommend

arend S. 
Rating:
5.0

Great service

margret K. 
Rating:
5.0

Customer did not leave a comment.

clarke E. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Excellent customer service and very knowledgeable about their products and services

verne P. 
Rating:
4.0

Long distance mileage price seemed a bit high per km

jd J. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
1.0

I did not choose this location. Preferred location is very misleading. You need to tell customers that they won't get their preferred location on busy weekends.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

bryan P. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
5.0

Customer did not leave a comment.

Nichol C. 
Rating:
5.0

nice people great location really helpful thank you

arend S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

The trailer leaked along the one side due to rain on my wood furniture. The door struggles to fully close. Both these issues addressed to location which he didn't know. Or apologize for

Candace G. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
No reviews have been submitted for this location.

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