There was nobody there; the phone mailbox was full, even though it was not closing hours. The space by the road was difficult to back the trailer in and maneuver a truck. I called back the next day to verify they received the trailer; the phone VM was still full. The app did not work to upload pictures.
KAREN B
Customer Reviews for The Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off using the U-Haul app. Location has a video recording device. Easy access in and out when no employee on site.
Cecil TThe unit was not swept out. 1 tire had extremely loose lugnuts.
Mark CThe owner was very nice and considerate and was concerned about my experience I had at the pick up location.
Jackie WVery friendly and helpful.
Lansing HYou can improve your app as to a person doesn't waste six hours of valuable moving time just to pick up a truck they have already listed a card to pay for. Your site is garbage and after the trouble I had I believe I'm entitled a refund. Never again will I use
Michael J