Be careful because there is hardly any cell service here if you’re dropping off via U-Haul app
Andrew D
The Grove
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cullman, AL 35057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It was supposed to be open until 4 pm. It was not. We dropped the trailer and left. Received an email saying I had not returned the trailer because they had not logged it in.
Brian MGreat customer service
KYLE KThis review is not a reflection on this specific location, but on U-haul overall. I made a reservation via the U-haul app several weeks in advance for 8:00 AM on a Friday. A U-haul representative called me two days before the reservation to inform me that my equipment would not be available at the location I requested, or at the time I reserved. I was told that the earliest my equipment would be available was at 11:00 AM, and that my truck would need to be picked up from a different location than the auto transport, which is a sizeable inconvenience for someone like me, who lives alone. Then, the day of my reservation, I dropped my vehicle off at the location of the auto transport, and had a friend pick me up to take me to get the truck. U-haul then called me just before 11:00 (the time of the reservation) to inform me that they did not have the truck I reserved. In fact, there was no truck that met my needs within 60 miles of my location. So, I had to drive over 3 hours round trip to pick up an oversized truck (bigger than what I had reserved). The entire experience was unpleasant, including one of the U-haul representatives that I spoke to on the phone, who was entirely unhelpful, and even seemed to mock my frustration at one point. I was not able to begin my move until 4:00 PM, when I originally scheduled my reservation for 8:00 AM, as mentioned earlier. I wasted gas and put miles on my personal vehicle going to a distant location to preserve my moving schedule as much as possible. In summary, U-haul's reservation process was fraudulent and their service team was unhelpful. They have the cheapest rates among rental truck companies, as far as I can tell, so I guess you get what you pay for. I've never had major issues with them before, but this was an absurd and unpleasant experience. IF you can afford a superior company, I suggest doing it!
JONATHAN LThere was nobody there; the phone mailbox was full, even though it was not closing hours. The space by the road was difficult to back the trailer in and maneuver a truck. I called back the next day to verify they received the trailer; the phone VM was still full. The app did not work to upload pictures.
KAREN B