The staff was extremely friendly, the equipment was well maintained but it wasn’t clean. The front seat had dog hair all over and the back of the truck was not swept out or cleaned. The moving blankets had son mud on them and they were filled with debris. They needed washing…
Andrew P
Customer Reviews for The Gun Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guys
RANDY HEasy to find. Fast and convenient.
Mark MGood service
DENNIS CI was very appreciative of Andrew he was very helpful. I went to 2 other Uhauls to return the trailer with no luck and The Gun Shop took it no problem. Thank you!
ERNEST FLocation was changed to this location at the last minuite. I dropped off at location before my contract ending time. Location was unattended. When location opened checking in vehicles (truck anad trailed), they charged me off hour check in, extra day, wrong location and fuel charge. Call the location and the guy said he doesn't know anything. Fortunitly I've rented so many Uhauls I know that I can call corporate and are very helpful. Turns out it was not a corp store therefor they had to get the region mgr involved. Once he did, all extra chanrges were refunded and I didn;t have any additional charges. This was the first time I had any issues with Uhaul despite renting numerous time. It was just a hassle and time waste to eventually have the issue resolved.
SCOTT RGreat customer service and trailer worked great! Will highly recommend to others!
MARK HThe online app that ypu have to use for this location was difficult to use. After almost an hour it finally gave a contact number and I had to talk to a phone agent to complete rental.
Thomas FOn-line, I reserved a trailer, appliance hand truck and 12 blankets. When I arrived at the rental location for pickup, I was told that they never have blankets and hardly ever have the hand truck. So I was left without these items at the last minute which greatly complicated my move. If these items are not available at the place of rental, it should tell you that when you make the reservation. Very disappointed.
DOUGLAS FNo one there on a Sunday.
LAWRENCE PSee above
WILLIAM PWorst trip ever, the tires acted like they where square.
RANDY Ctell them if drop off point does not have help available. with 2 bad knees (4 surgeries) had to kneel to get chains off.
THOMAS CI hate moving, but thank you guys for being understanding about continuously changing plans. The truck was well maintained but a previous user had left a bit of a mess
Bethany WThe worst experience I have ever had with a rental, the people couldn’t even answer the simplest questions, such ad “how are tolls paid”
Mark GHave the proper equipment that customer needs to accomplish their move. Alicia the traffic manager was amazingly helpful during the process!
David DOpening the outside lock for keys gave two of us a very difficult time. Very awkward. The process for returning could have been explained better by U-Haul emails. THE GUN SHOP employees provided much-needed and EXCELLENT assistance on both aforementioned difficulties.
Lynell BNothing everything was great. Same as I commented before.
JAMES HEasy close drop off
BETTY BWas suppose to drop off the trailer in Fruitland park and of course U-Haul changes things last minute of people. Was not informed it was a self drop off which I turned in 2 days early and anyone could pull up and steal these trailers while under contract
NICHOLAS PEverything went well
KENNETH Hnothing
RICHARD ISuper convenient location and very friendly/helpful staff. Absolutely no issues, and the equipment was very clean
Tyler BGreat
RICHARD Gbetter signs as the desk was inside the gun shop and the uhaul trucks were in a field near by
CARLA CCustomer service needs work
RICHARD FThis location was great. Easy to get in and out of. The people were very friendly and helpful. I have nothing but good things to say about this location.
KENNETH GFast and friendly service
Linda H3rd time Ive dropped off at this location
BRIAN PDirty truck. Price was not what we were told. Sent all over uhaul kingdom and back. No help. Just excuses
JAMES RThe folks at The Gun Store were both welcoming and knowledgeable. What more could you ask for?
BRUCE MAll good
John GGreat equipment and super service.
CHESTER WI needed the van a little bit longer than I anticipated. It was very simple to add an extra day to my schedule. Everything went very easily and I appreciate using the U-Haul for my move, moving is something that is never any fun and normally stressful this location made it simple and easy. Thank You!!!
LINDA HThe guy that check us in wasn’t the most friendly person. Not sure if he was having a bad day but he was not friendly at all.
KIMBERLY MThis rating is due to I was made to drop off at a location 15 miles away when there were many u haul places close to my new home. U haul has customer be the shuttle service for their trailers, and I was all but told that when I picked up in Maine. I dropped off before they opened here and it was just a grassy field.
BRADFORD WRepresentative should identify who they are when approaching customer on the lot.While completing drop off using the phone app a car pulled up at a high rate and a man approached as I was getting out. He asked if I was checking in on the app. I said yes. He said to give him the keys when I was done, never identifying who he was and imprinting his concealed carry. He seemed agitated that he was waiting for me to come in and that he never sees anyone use the app with success during business hours. Got even more agitated when I decided to put the key in the lock box because I didn’t really know if he came from the gun shop where the rentals are handled. On the phone setting up the rental A+ On the return not so much! All that said I would still recommend this location. Use the app its great. Contactless is the wave of the future, right?
Marc PGreat service and efficient!
John MThis is a convenient location for me.
PATRICIA FThey had their act together there in Leesburg. I cannot recommend anythi9ng to improve on
STEPHEN OGet rid of the bad movers.
RONALD TEverything was fine
KAREN PEverything worked out fine
Jeff GNothing as the customer service was excellent and the individual was very friendly, thank you, Michael Putt
MICHAEL PThe guys at the gun shop were super helpful and knowledgeable. They made the whole transaction easy and smooth! The truck was very clean and the whole rental was great.
KAYARA KRepresentative was very helpful
Clinton B