Customer did not leave a comment.
DONNA R
Customer Reviews for The Gun Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy close drop off
BETTY BWas suppose to drop off the trailer in Fruitland park and of course U-Haul changes things last minute of people. Was not informed it was a self drop off which I turned in 2 days early and anyone could pull up and steal these trailers while under contract
NICHOLAS PEverything went well
KENNETH Hnothing
RICHARD ISuper convenient location and very friendly/helpful staff. Absolutely no issues, and the equipment was very clean
Tyler BGreat
RICHARD Gbetter signs as the desk was inside the gun shop and the uhaul trucks were in a field near by
CARLA CCustomer service needs work
RICHARD FThis location was great. Easy to get in and out of. The people were very friendly and helpful. I have nothing but good things to say about this location.
KENNETH GFast and friendly service
Linda H3rd time Ive dropped off at this location
BRIAN PDirty truck. Price was not what we were told. Sent all over uhaul kingdom and back. No help. Just excuses
JAMES RThe folks at The Gun Store were both welcoming and knowledgeable. What more could you ask for?
BRUCE MAll good
John GGreat equipment and super service.
CHESTER WI needed the van a little bit longer than I anticipated. It was very simple to add an extra day to my schedule. Everything went very easily and I appreciate using the U-Haul for my move, moving is something that is never any fun and normally stressful this location made it simple and easy. Thank You!!!
LINDA HThe guy that check us in wasn’t the most friendly person. Not sure if he was having a bad day but he was not friendly at all.
KIMBERLY MThis rating is due to I was made to drop off at a location 15 miles away when there were many u haul places close to my new home. U haul has customer be the shuttle service for their trailers, and I was all but told that when I picked up in Maine. I dropped off before they opened here and it was just a grassy field.
BRADFORD WRepresentative should identify who they are when approaching customer on the lot.While completing drop off using the phone app a car pulled up at a high rate and a man approached as I was getting out. He asked if I was checking in on the app. I said yes. He said to give him the keys when I was done, never identifying who he was and imprinting his concealed carry. He seemed agitated that he was waiting for me to come in and that he never sees anyone use the app with success during business hours. Got even more agitated when I decided to put the key in the lock box because I didn’t really know if he came from the gun shop where the rentals are handled. On the phone setting up the rental A+ On the return not so much! All that said I would still recommend this location. Use the app its great. Contactless is the wave of the future, right?
Marc PGreat service and efficient!
John MThis is a convenient location for me.
PATRICIA FThey had their act together there in Leesburg. I cannot recommend anythi9ng to improve on
STEPHEN OGet rid of the bad movers.
RONALD TEverything was fine
KAREN PEverything worked out fine
Jeff GNothing as the customer service was excellent and the individual was very friendly, thank you, Michael Putt
MICHAEL PThe guys at the gun shop were super helpful and knowledgeable. They made the whole transaction easy and smooth! The truck was very clean and the whole rental was great.
KAYARA KRepresentative was very helpful
Clinton BExcellent place
Brian pNothing
James MU haul needs to quit changing prices so radically. I got a royal screwing on this rental. Not the gunshops fault. U haul sets the rates. Jumped from 55 bucks in May to 330 in June. Absurd way to do business.
ROY TAc was not working and the driver side seat is in very poor condition
Eugene LThe gun shop was ready when we arrived. Great service, the first place that prepared and came oyt to help us get it hooked up.
Jeff MService was Fantastic !
Steven KFor nontechie folks, doing an unattended return on your phone is challenging. Esp. Even the link doesn't work properly. We were not told it was an unattended return. Much anxiety in trying to follow all the rules when the link didn't work!
Martha HSeemed unattended but someone (not particularly friendly) showed up after a bit to take my keys and tell me where I should have parked it.
Michael JVery professional and attentive
EDMUND KPerfect I signed up for gun lessons.
Brian PThe gentleman who owns The Gun Shop handled our U-haul check out and was very knowledgeable and helpful too.
Stephanie SEfficient and knowledgeable staff.
JAMES S