The GUN Shop is an absolute Joke. How are they a dealer? Dispatch/ scheduling said I could drop off at Gun Shop since it was closest to me. It was raining when I called the Gun Shop to coordinate. CUSTOMER SERVICE IS NON EXISTENT. Gordon answered the phone. He said he didn't know if they would disconnect my trailer in the rain. So I talked to Andrew who according to Gordon "Andrew is the guy who takes care of U-haul". Andrew told me to bring the trailer in. Before I went to Gun Shop I contacted Katie in dispatch/scheduling and asked her if I should be responsible for unhooking the trailer or if the dealer should? She said obviously the dealer should unhook the trailer. Upon arrival I called the Gun Shop number and asked for Andrew. He did walk out of the gun store only to point out the area where HE WANTED ME TO DRIVE THE TRAILER AND UNHOOK IT. Andrew declined to go into the field and unhook the trailer. He told me I could do it. So here is the deal. The 66 Year old CUSTOMER has to get out of his truck in the mud with his tennis shoes to unhook the trailer. Andrew needs to buy a Raincoat and a Gator to transport himself to the drop off area and do what the DEALER is expected to do. Otherwise Andrew needs to unhook the trailer on the pavement where he was talking to me and then use a truck to move the equipment to the field where all of the trailers are stored waiting to be rented out.
NORBERT T
The Gun Shop Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leesburg, FL 34748
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkLocation was great. The U-haul App to drop off absolutely sucks and was unusable.
GEORGE SEveryone was nice and courteous and it was a easy move. Thank you 😊
TANYA HEasy to work with friendly and accommodating
Paul MVery accomodating. I was in and out in two minutes.
Timothy C