They are helpful. Great staff.
JANICE W
Customer Reviews for The History Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Superb customer service
Chris HIs a excellent people
Cirenio BNothin
jan tfast,clean, and easy
Aiden RIt was so reasonable. Thank you
Cindy HI had to hook up the equipment myself…though he inspected it, he didn’t do much work. Nice guy though. I just put service over self, he didn’t.
Guy KThey were late opening and then told me that they did not have a truck only trailers. We had to inform them that there was indeed a truck there. The inside of the truck was filthy. There was dog food dumped in the floor, the entire cab was covered with dog hair and the truck smelled like a wet dog. The back of the truck had mud tracked all over the floor. There were moving blankets in the back (not requested) and they were all soaking wet and also covered with mud. Worst U-haul experience I have had. I will not be using this location again.
SETH JAt the History Co., everyone I’ve come in contact with has been very helpful and knowledgeable! Pleasant also! Bonus!! They a museum of all the Wars, from Civil, to present. Great job!!
Stephen WHand truck was missing and the blankets wasn't sealed
THOMAS BThe site operator was not available due to family illness, but connected me by phone to the Rome, GA regional office. Chris in the regional office went above and beyond getting me squared away with a trailer and other things I needed.
Paul LAt this location could not even get on your website, had to call customer service very disappointing.
Matthew RVery kind and courteous. Went out of his way to come back after hours to be sure we were able to pick up our rental truck for the time we needed it.
Christine HNothing, I couldn't ask for anything else. The truck was good and the people was great
Kevin NI have rented from The History Company 2949 Lafayette Rd Fort Oglethorpe GA on several occasions and I always receive fantastic service. So glad to be able to support a local business. Great job on this rental!!
Marcus VGreat service. Very friendly and helpful.
Mike OThe owner of the store was polite, helpful and I can see he loved to help the public. Bi will definitely be using this Uhaul business again when I need to
Jennifer WJust use The History Company if you are in the North West GA area. Great service and Great people.
Shane HAll was good! The guy who helped us was very knowledgeable and gave good advice about best use of our rental time We will definitely use them again.
jimmy rFix the air conditioner in the uhaul it was pretty hot.
Karen WThe only problem I had was with customer service trying to get code for the key after 2 hours Dorothy finally gave me the code
Barry MThe only problem I have had was extending my rental. The customer service center had some nice people but an equal amount of jerks.
THOMAS SNo improvement needed. Location and personnel were excellent.
Benjamin MThe guy was nice and helpful👍🏻
Melissa DIf you advertise $20 a day rentals for a truck charge double that price.
Andrew DThe location services on line could be better. It wouldn't believe I was at the location no matter where I walked
Tabitha FLewis was excels both on pickup and return.
james oAmazingly simple check in the owners super helpful and accommodating.
alex sThe inside was super dirty. The lot was a weird military surplus. The online checkin needs more directions with enabling your browser location tracking.
Olivia NVery nice helpful professional. I would definitely recommend this place
Kevin NHave more trucks available!! This is an amazing location for many many reasons and the guy running it is down to earth honest and professional! As a single mom it was refreshing how easy it was and the museum is pretty great to look around in ♥️
Carrie LThe lady at this location was super froendly and very helpful!
PAULA WGreat customer service 👏
miachel SI was originally told to drop the truck off in Rome, Dalton or Calhoun, all about 45 -60 minutes away. When I called customer service, the CSR (I wish I could remember her name because she was super helpful and nice!), advised me to call other closer third party locations to see if they would accept the truck. Due to it being 5pm on a Saturday, most were closed. I did get in contact with The History Co, and was VERY NICE and said he’d take it with no problem. Even though this location was closer than Rome, I was still charged for extra mileage (after putting in more fuel than was required). If we had taken the truck back to Rome, we would have been charged a good bit more in mileage and used a great deal more of gas since it’s a mountainous trip. Plus Rome is 45 minutes and back tracking. I don’t think the customer should be monetarily penalized if there isn’t a drop off location in the city they are going to (there are several in Lafayette) and I feel we should be reimbursed for the extra mileage to Fort Oglethorpe as well as the extra gas we put in.
Sheryl WThe owner was very helpful and had plenty of equipment.
Michael SIt's all good
Vernon CInform them that you are charging .99 cents a mile for the rental. The truck rental was affordable but the $140 charge for mileage was criminal.
Jeffrey JGood truck and friendly folks
Pete SYes we had the 15 foot truck… Very good ... very drivable…excellent compared to rentals I’ve had in the past!
William SCustomer service was great. Quick and easy pick up and drop off.
keith mThe agent representative at the pick-up location was NOT helpful !
Mary KHave better qualified employees that help loading cars onto trailers.
michael n