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Tracy E.
Customer Reviews for The History Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and informative. The process was easy and quick. Will recommend to others and use for any future needs.
MARIA C.Absolutely nothing y'all are above the rest of rentals
ROBERT C.Fast, friendly service. They had exactly what I needed when I needed it. I highly recommend this location.
Guy K.The truck leaked and ruined hundreds of our books
JOHN G.Be transparent with charges, I did not want the insurance, but it was added to my bill. When you go to your site to rent a trailer one way, it informs you the term will be 5 days, then when you sign the contract it is only 4?
GREENE L.Store was very friendly.
STEPHEN B.The first trailer, no lights worked and I had to return the trailer. On the second trailer I had the guy check the lights and he said they are good but the running lights did not work but I did not know until later after I had left already town. I drove from Chattanooga,tn to Houston without running lights at night.
MICHAEL M.Very kind. Showed compassion with the drop off being a new location to them.
CRISTIE H.I had to return the trailer 25 miles out of my way when there was a uhaul about 4 miles from my house. I was not informed that it would be 25 miles away. And I am not happy with this at all.
TERRY J.Fucking piece of shit truck broke down an hour from start. No radiator in your system to repair it. Customer service IMPOSSIBLE to contact. One asshole from your company in Atlanta called me to tell me to use the 800 number and to "geolocate" my position. FUCK YOU PEOPLE! I still haven't completed my move. I now have another trip to make. This should have been over. YOU ARE A NIGHTMARE!
ROBERT N.The truck was the most ragged out truck I've seen from uhaul. I was also charged two different times and paid for furniture pads I never received. I couldn't get the self service to work and the locations instructions was subpar at best.
Jeffrey B.Not my type of location. Not well staffed, not a large selection of uHaul products, franchising here seems like a burden to the location.
AMY B.The attendant had a steady cough and did not wear a face covering. I felt like i was being exposed to The Coronavirus while inside the building. He showed total disregard for his customers. I will not use this location again!
TOMMY A.Owner/manager was very nice.
Kenneth S.Well this location would have got 5 stars on all but I was charged well over 200 dollars on a 75 dollar rental and still hasn't been fixed or my money returned yet. Next call will be to uhaul main office. This is unacceptable!!!
ALAN L.Everything was good the truck was good the place was good and they were real nice with us thank you
ANTONIO O.It was a little concerning that the key Dropbox was not mounted or stationary on the building. Anyone could walk away with it?!
Holly S.