Customer Reviews for The History Company
(U-Haul Neighborhood Dealer)

Rating:

4.0

The app experience was poor when trying to return the vehicle.

Rating:

5.0

From that particular location, nothing. Very professional in every aspect

Rating:

5.0

I dropped off after hours using the app. Easy to use. This was very convenient. I did not see anyone.

Rating:

5.0

Staff was friendly, courteous, and eager to help us find a truck to fit our needs. Will rent from this location again.

Rating:

3.0

The attendant was rude and lazy. I arrived about three hours after the reserved time, and he said I did not have a reservation. He said I needed to call in case of arriving later than scheduled. I did call, but no one answered the phone! He did check the cable connections, but not the emergency brake cable. I connected it. He also checked the lights, but two of the three center lights were not working, and he knew about that. The trailer pulled fine. The lady in Valdosta was very nice.

Rating:

5.0

Everything went smoothly

Rating:

3.0

Trailer had a bad tire. Didnt notice until I was half way to my destination

Rating:

5.0

This is my go to location

Rating:

2.0

Was charged for insurance when I didn't request it. Also was charged for gas when I had same amount as when I picked truck up. I took a picture.

Rating:

5.0

Very helpful individual absolutely easy access for a drop off will highly recommend

Rating:

2.0

As I've mentioned before, driver seat broken and leaning towards one side. The truck itself was questionable as well, where the brakes felt like they stuttered, speeding up felt like a blender ride. These trucks need work. A lot of work. Charging me weird amounts of times to then even ask me "Do you agree with this amount or not?" Allowing me to choose not to pay and "I'll get contacted within two work days"? Very odd. To then, never contact me nor have me actually pay the amount you requested? So, if any poor sap agrees to it cause they feel pressured, that'd be cool? Aight. No, I'd never use your service again, no I'd never recommend your services. Fuck off, kindly. Delete my information outta your database, delete whatever you've got on file of me. 🦦💨

Rating:

4.0

Lewis was very nice.

Rating:

4.0

Lewis was great very informative and accommodating Everything went smooth and easy. The wheel tie down strap on passengers side was frayed on end but it worked thanks

Rating:

3.0

EZ in and out picking up the trailer. Friendly person helping us with the paperwork and gave us a few extra days because of the long distance we were traveling. Great riding trailer with double axle. Clean and maintained.

Rating:

5.0

Thank you!

Rating:

3.0

The place was closed on the drop off the truck and trailer.

Rating:

5.0

This was the third truck I have dropped off at this location. The owner has always been very helpful and knowledgeable with the check-in.

Rating:

3.0

Truck was completely out of gas due to theft 3 weeks earlier.Luckily, your maintenance crew was at the Uhaul dealer up the road. I had to wait for your maintenance crew to go and find a gas can and then put 5 gallons of gas in it. I filled the tank and was told that I would get a refund on anything over an empty tank. I brought it back on a little over a quarter tank. I do not see any credit. While the History company did the best they could, my overall experience was awful. I reserved the truck at one location (Classic Blades). You guys called me and made me go to another farther location and then on Wednesday afternoon, you called me back once again and sent me to yet another location for pickup. I originally needed the truck at 8 am from "Classic Blades" and I ended up leaving the History Company at 12:30 and had to go immediately to the first gas station and fill it up. I was not able to get to what I was doing until 1 pm. SO, I ended up paying someone 6 hrs to basically sit and wait on me and a truck.

Rating:

5.0

Do not know the gentlemen's name the U-Haul is at the History Museum in Fort Oglethorpe, GA. He was excellent, helpful and very kind and considerate. Give him a 10+ stars.

Rating:

5.0

Friendly professional service!

Rating:

5.0

The Varnells are a great family to do business with. They are so friendly!

Rating:

5.0

Renae was very polite and professional she is a sweet person and very informative. I would recommend this location 100%.

Rating:

5.0

This location had great service and was so much better than the other locations I have used previously moving son to and from law school and out of town and back with first job and now first new home purchase. Would use this location again. I had thought they would all be about the same and that is not the case. The gentleman at the History Company location was so nice and helpful and seemed to genuinely want to help us. I’ve never given a u haul review but this guy was so great I had to give him a great review!

Rating:

5.0

Had issues with first truck, so put me behind on schedule but pick up location was very helpful the next day to figuring it all out.

Rating:

3.0

I did not care for the self check in, way too many steps and it wasn't totally clear.

Rating:

2.0

I turned the trailer in two days early and was charged a two day late fee.

Rating:

5.0

Truck was clean and ran well. The staff was friendly and professional. Would definitely use again.

Rating:

2.0

Priovide hookup assistance. Facility closed on Sunday. I returned trailer on Sunday by have been charged 2 day which means I could have cap until Monday, this was not explained

Rating:

5.0

Perfect!

Rating:

5.0

The guy at The History Company was great!

Rating:

5.0

We were very pleased with our experience from start to finish. The whole experience was great from start to finish.

Rating:

5.0

N/A

Rating:

3.0

For a one day rental the price is outrageous for local move. I could of rented at another place for half the price.

Rating:

5.0

Customer service was excellent

Rating:

5.0

Wonderful location !

Rating:

5.0

Friendly, great service. Helpful. My rental was ready and check out only took 5 minutes.

Rating:

5.0

The people that run the place were very helpful and easy to talk to.would recommend them

Rating:

5.0

No issues

Rating:

5.0

Very convenient.

Rating:

5.0

Nothing I can think of.

Rating:

5.0

Always friendly and helpful.

Rating:

5.0

Great folks to deal with

Rating:

5.0

Everything went as planned

Rating:

5.0

JUST KEEP UP THE GOOD WORK

Rating:

5.0

They are helpful. Great staff.

Rating:

5.0

Superb customer service

Rating:

4.0

Is a excellent people

Rating:

5.0

Nothin

Rating:

5.0

fast,clean, and easy