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Jeff T.
Customer Reviews for The Hitchen Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We reserved a 10' truck 3 or 4 weeks ago. 2days before our move date we received a call stating that the truck was not available at this location. We could either drive an extra 30 miles or take a 26' truck. This size was to large and required much more fuel and a $28 insurance charge. This cost us about an extra $60 to $75 dollars. We will try Penske next time. Thank You
Renato S.A very good experience. Phone check out was a little tedious.
BRUCE DAVID L.Everything went very smoothly.
Martin F.During inspection at pick up, blinkers and break lights worked but the tail lights weren't checked. Didn't notice they weren't working until dark time on I-75 had to use hazards for two hours in the dark so no body would crash into a dark trailer going 75 mph.
Edward H.Rental exterior needed to be washed. Interior of cab and box moderately clean.
Joseph W.I rented it assuming I had 24hrs with it just for me to get there about a hour drive to find out after I rented it I had to have it back at 8am or they were charging me more bs
Matthew S.Great customer service!
Angela T.I called kind of last minute and they were able to help me out. I had some furniture and bedding to move and using the UHaul made it so much easier. Thank you for everything, your staff was AWESOME!!!
CONNIE LYNN C.Very Friendly staff!
JORDAN MARIE H.Overall it was a smooth experience. As I always do, you got it back cleaner than when I picked it up.
Joel W.Trailer had an excessive amount of drag, ive rented quite a few 4x8 uhaul trailers and this one pulled way harder and I feel like I burned way more fuel on this trip than normal because of this
RYAN MERRILL R.Staff at the location was not very friendly or helpful. The truck we rented was junk, the motor of the vehicle sounded like it was going to fall apart if you drove it over 45mph. I am a professional driver with over 20 years experience. We usually get our uhauls from the other location in town and will in the future
Steven M.very friendly, courteous. easy to work with and talk to
ROGER ALLEN C.Online quote says due at pick up, and the amount doesn't include mileage. I got to the store and they said you in fact do pay all your mileage up front. Customer care confirmed this. After my move I used 5 miles out if my 10 and put 1.5 gallons back into the truck. Now I am being charged $2.46 for gas when I should be getting a refund for 5 miles I didn't use. Worst experience ever.
Nicholas N.Nothing. Both the pick up and drop off and the scheduling was fast, friendly and efficient.
MICHAEL RAY J.Mobile check in did not work. Customer service could improve.
Shane O.Overall good experience. Maybe hire an extra hand so current employees are less stressed and customers can get rolling out quicker, but overall would use this location again. :)
tara lynne J.Friendly staff
JOSEPH ALBERT F.There should be paper work to show that the trailer was returned in good shape and the time of return. I don't understand all the information needed to rent the trailer and nothing to prove the good return.
ROGER SHANNON B.I returned the vehicle full. I was charged 7+ dollars for gas. They said it wasn't full. I was also unable to check out online. Customer service was a great help. Very respectable and helpful. The location was a bit different. I would say take a picture of everything including the gas gauge. Otherwise be prepared to be charged unnecessarily. Turned out one of the employees took the van for a spin before checking in the van that I rented.
Linda B.Trailer was filthy
GREGORY LEE M.The agent I worked with was curt and a bit rude. Not enjoyable.
DAVID CHRISTIAN W.The rental rate was said to be 29.95. But, I was charged for mileage on top of that, and I had to pay for fuel. The mileage cost was not explained to me.
AMEE RANAE F.The woman at this location was very friendly, helpful, and nice. Would recommend. She helped us and told us what to do when we had to drop the trailer and the truck(from another location) back off that night.
KYLE H.The woman at this location was very friendly, helpful, and nice. Would recommend. They were closed when we dropped the truck off but had to pick up a trailer earlier from this location.
maeko M.The woman staff member who processed our rental was very negative and was ridiculous about emphasizing everything that could go wrong with the rental. It was as if she was attempting to talk us out of renting.
James S.Be more customer friendly. Was sent to wrong truck and had to return to office and have them clear up exactly which I had rented. Service was also slow
JIMMY GERALD F.people without smart phones or printers at home have difficulty uploading photo of driver's license.
HELENA OURANIA F.Uhaul needs a better reservation system. Customers should not have to wait until 6pm the day before to find out where to get their equipment.
Kenneth D.Dont give out trucks with holes in the tire. I had asked for a reservation for 7, and they scheduled me for 5 which ended up delaying my reservation.
Mark E.The woman was rude. The van was dirty when I picked up. I have rented from the location on Park Way. Difference is stark in customer service and vehicle condition.
DENNIS MICHAEL F.Nothing its great
melinda S.I wouldn't recommend haul to anyone!! First was given the quote I was given. Had to pick it up at different location was called by someone at uhaul to tell me where to pick it up was told I'd get extra miles. I didn't Returned the truck girl there was lazy wouldn't get out of her chair. Told me to move the truck. Called me to tell me I was over miles and truck was filthy. Truck was returned exactly the way i received it except I did sweep out the back. Was told I would be refunded $15.75 if I returned truck with 1/4 tank of gas since it only had 1/8 of tank when I picked it up. Called and talked to someone at the 800 number he told me I was wrong about everything and that they were going to charge me $36 for cleaning. Got no where talked to supervisor who told me quote I got means nothing!! They didn't give me any extra miles told me they don't do that!!! Horrible Horrible Experience!!
Suzanne B.Good people in MP!
Albert Z.Friendly service. Knowledgeable and helpful with any questions!
Mike M.Clean the cab. I was overcharged and she still has not corrected my account I rented a cargo van, was 19.95. She charged me 79.95 and she overcharged me 100 extra miles. Which I have pictures of.
Bonnie S.Very pleasant staff. I recommend to all.
Charles B.this is the 2nd uhaul van I have rented and I am was again disappointed on how dirty the van was. I don't think the outside had been washed in a year and there was so many bugs on the windshield I could barely see out the window!!!
LAURA ELIZABETH W.The Hitchen Post was great with nice people and efficient service.
Christopher C.Fast and friendly...would use again!
Thomas P.We had a great experience!
ALFRED NATHANIEL S.I got over charged for my drop off and still haven't been called about it. Please call me
MATTHEW MICHAEL M.Parked truck and left keys in box location was closed
KRISTEN NICOLE H.