Customer Reviews for The Hitchen Post
(U-Haul Neighborhood Dealer)

616 reviews

1012 Packard Rd   Mount Pleasant, MI 48858

(989) 773-0372

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(989) 773-0372

1012 Packard Rd
Mount Pleasant, MI 48858

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Trailer had an excessive amount of drag, ive rented quite a few 4x8 uhaul trailers and this one pulled way harder and I feel like I burned way more fuel on this trip than normal because of this

RYAN MERRILL R. 
Rating:
5.0

Customer did not leave a comment.

BRENT ANTHONY C. 
Rating:
3.0

Staff at the location was not very friendly or helpful. The truck we rented was junk, the motor of the vehicle sounded like it was going to fall apart if you drove it over 45mph. I am a professional driver with over 20 years experience. We usually get our uhauls from the other location in town and will in the future

Steven M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
5.0

very friendly, courteous. easy to work with and talk to

ROGER ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Online quote says due at pick up, and the amount doesn't include mileage. I got to the store and they said you in fact do pay all your mileage up front. Customer care confirmed this. After my move I used 5 miles out if my 10 and put 1.5 gallons back into the truck. Now I am being charged $2.46 for gas when I should be getting a refund for 5 miles I didn't use. Worst experience ever.

Nicholas N. 
Rating:
5.0

Customer did not leave a comment.

RONALD JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Gil M. 
Rating:
5.0

Customer did not leave a comment.

Ronda B. 
Rating:
5.0

Nothing. Both the pick up and drop off and the scheduling was fast, friendly and efficient.

MICHAEL RAY J. 
Rating:
3.0

Mobile check in did not work. Customer service could improve.

Shane O. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW ALAN K. 
Rating:
4.0

Customer did not leave a comment.

Don Z. 
Rating:
5.0

Overall good experience. Maybe hire an extra hand so current employees are less stressed and customers can get rolling out quicker, but overall would use this location again. :)

tara lynne J. 
Rating:
3.0

Customer did not leave a comment.

Kim K. 
Rating:
3.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Friendly staff

JOSEPH ALBERT F. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

There should be paper work to show that the trailer was returned in good shape and the time of return. I don't understand all the information needed to rent the trailer and nothing to prove the good return.

ROGER SHANNON B. 
Rating:
2.0

I returned the vehicle full. I was charged 7+ dollars for gas. They said it wasn't full. I was also unable to check out online. Customer service was a great help. Very respectable and helpful. The location was a bit different. I would say take a picture of everything including the gas gauge. Otherwise be prepared to be charged unnecessarily. Turned out one of the employees took the van for a spin before checking in the van that I rented.

Linda B. 
Rating:
5.0

Trailer was filthy

GREGORY LEE M. 
Rating:
3.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

Brittany K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ERIC W. 
Rating:
4.0

Customer did not leave a comment.

ANDREW JOHN H. 
Rating:
3.0

The agent I worked with was curt and a bit rude. Not enjoyable.

DAVID CHRISTIAN W. 
Rating:
5.0

Customer did not leave a comment.

Falicia G. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
3.0

The rental rate was said to be 29.95. But, I was charged for mileage on top of that, and I had to pay for fuel. The mileage cost was not explained to me.

AMEE RANAE F. 
Rating:
5.0

The woman at this location was very friendly, helpful, and nice. Would recommend. She helped us and told us what to do when we had to drop the trailer and the truck(from another location) back off that night.

KYLE H. 
Rating:
5.0

The woman at this location was very friendly, helpful, and nice. Would recommend. They were closed when we dropped the truck off but had to pick up a trailer earlier from this location.

maeko M. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALAN N. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
2.0

The woman staff member who processed our rental was very negative and was ridiculous about emphasizing everything that could go wrong with the rental. It was as if she was attempting to talk us out of renting.

James S. 
Rating:
3.0

Be more customer friendly. Was sent to wrong truck and had to return to office and have them clear up exactly which I had rented. Service was also slow

JIMMY GERALD F. 
Rating:
5.0

Customer did not leave a comment.

RYAN EVERETT S. 
Rating:
4.0

people without smart phones or printers at home have difficulty uploading photo of driver's license.

HELENA OURANIA F. 
Rating:
5.0

Uhaul needs a better reservation system. Customers should not have to wait until 6pm the day before to find out where to get their equipment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALLEN B. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Customer did not leave a comment.

Ryan E. 
Rating:
3.0

Dont give out trucks with holes in the tire. I had asked for a reservation for 7, and they scheduled me for 5 which ended up delaying my reservation.

Mark E. 
Rating:
1.0

The woman was rude. The van was dirty when I picked up. I have rented from the location on Park Way. Difference is stark in customer service and vehicle condition.

DENNIS MICHAEL F. 
Rating:
5.0

Nothing its great

melinda S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer U. 
Rating:
3.0

I wouldn't recommend haul to anyone!! First was given the quote I was given. Had to pick it up at different location was called by someone at uhaul to tell me where to pick it up was told I'd get extra miles. I didn't Returned the truck girl there was lazy wouldn't get out of her chair. Told me to move the truck. Called me to tell me I was over miles and truck was filthy. Truck was returned exactly the way i received it except I did sweep out the back. Was told I would be refunded $15.75 if I returned truck with 1/4 tank of gas since it only had 1/8 of tank when I picked it up. Called and talked to someone at the 800 number he told me I was wrong about everything and that they were going to charge me $36 for cleaning. Got no where talked to supervisor who told me quote I got means nothing!! They didn't give me any extra miles told me they don't do that!!! Horrible Horrible Experience!!

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Good people in MP!

Albert Z. 
Rating:
4.0

Friendly service. Knowledgeable and helpful with any questions!

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JOSIAH G. 
Rating:
1.0

Clean the cab. I was overcharged and she still has not corrected my account I rented a cargo van, was 19.95. She charged me 79.95 and she overcharged me 100 extra miles. Which I have pictures of.

Bonnie S. 
Rating:
3.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Very pleasant staff. I recommend to all.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

this is the 2nd uhaul van I have rented and I am was again disappointed on how dirty the van was. I don't think the outside had been washed in a year and there was so many bugs on the windshield I could barely see out the window!!!

LAURA ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALLEN J. 
Rating:
3.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

The Hitchen Post was great with nice people and efficient service.

Christopher C. 
Rating:
5.0

Fast and friendly...would use again!

Thomas P. 
Rating:
5.0

We had a great experience!

ALFRED NATHANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

BILLIE JEAN L. 
Rating:
4.0

I got over charged for my drop off and still haven't been called about it. Please call me

MATTHEW MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Parked truck and left keys in box location was closed

KRISTEN NICOLE H. 
Rating:
1.0

Customer did not leave a comment.

THOMAS IRVIN K. 
Rating:
3.0

Customer did not leave a comment.

DEREK JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

Misty H. 
Rating:
5.0

Customer did not leave a comment.

JACOB M. 
Rating:
5.0

Make sure they don't have to waste time doing the dirty work. Checking in to get the vehicle should be as easy as it is to drop off. Time is money

rebecca M. 
Rating:
3.0

service was nice but he was alittle hard to under stand.

zack S. 
Rating:
5.0

Customer did not leave a comment.

ANNE MARGARET P. 
Rating:
5.0

Customer did not leave a comment.

JAMES ALAN S. 
Rating:
5.0

Don't know of anything, had a really good experience.

WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer service guy was GREAT!!

Tony L. 
Rating:
1.0

Said I went over the mileage by 76 miles and charged me an extra 36. I didn't travel that far. Staff wasn't friendly. I was not impressed

Candy G. 
Rating:
3.0

Check to see if vehicle cab and bed has been cleaned more thoroughly perhaps

Betsey A. 
Rating:
3.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

I was very impressed and the equipment was literally brand-new! I will definitely use Uhaul again at the Hitching Post for my moving needs.

Zachary S. 
Rating:
5.0

From online check in to returning the trailer was an exceptional experience. Vastly improved customer service over 10 years ago and the equipment was first rate.

david B. 
Rating:
4.0

Customer did not leave a comment.

cory C. 
Rating:
4.0

Customer did not leave a comment.

cory C. 
Rating:
2.0

Customer did not leave a comment.

cecil M. 
Rating:
5.0

We were an hour late picking up our van and were told that we could have lost our reservation. Our assumption was that we had paid for the van from 10-2 and thus could pick up late if needed. Forfeiting a reservation should be more clearly communicated in the initial rental process.

william K. 
Rating:
5.0

Very economical , the equipment is excellent condition . I choose them for all my moving needs and would recommend to anyone.

PHILIP CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
1.0

lady at front desk was very rude. was condescending right upon entering, yelled at us because we didn't realize there was already a person waiting and there were only allowed 2 in the store, did not politely ask to leave- instead yelled. Also, was very rude for no appearant reason regarding the truck I returned, interrupting me as I spoke to answer her question, and instead forcefully restated her question without listening to me. Overall, poor experience with this location. I was only in there for 3 minutes and I know I will not be going back for this reason exactly. It's not acceptable to be rude to customers who were not rude to her at all... Hope that gets better.

Madison T. 
Rating:
5.0

The team at the hitchin post is fantastic and made the rental experience easy and friendly

BRIAN C. 
No reviews have been submitted for this location.

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