Customer Reviews for The Horse Shack

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Horse Shack

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michael G.
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Customer did not leave a comment.

Jesse B.
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Can't think of anything.

CASSANDRA W.
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Cheaper milage if people put the amount of gas they took it on brought back

William K.
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VICKI S.
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ROBERT Y.
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Kurt O.
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not all lights on the trailer worked, but required lights did work

Mike S.
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Tracy H.
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Stephanie and Aaron were very knowledgeable about their services and professional. The truck was very clean and well maintained. There were no hidden fees and we were very satisfied with the price and their help. Would definitely recommend this uhaul location!

Robert T.
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Jeffrey S.
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I love doing business with The Horse Shack for my Uhaul needs they are so friendly and care about you

Michelle R.
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JOSEPH B.
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KERRY D.
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Pamela I.
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She was friendly and very helpful, her shop where the u haul is located is interesting and found some unique jtems.

Mike S.
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roberta B.
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Sara S.
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It was a very quick and easy pickup and drop-off. I would definitely rent from here again.

Bryan E.
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Mike S.
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Debra K.
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Very well..

Bobby G.
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Jordan J.
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Harold P.
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Greg B.
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Larry H.
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Outstanding customer service and professionalism, she did a great job of processing my order and hooking up the car hauler.

Bill S.
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Danny T.
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Nora G.
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It was a drop off for us, but a little hard to figure out where to leave the truck for sure. So we could only hope that it was ok, where we dropped the truck.

Tommie S.
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I have rented trailers a few times from the Horse shack and it's always a pleasure to rent uhaul trailers thru them.

Arlene C.
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Was very satisfied with your service.

Peggy R.
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Diane C.
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Joseph C.
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Bryan S.
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Get the billing issues figured out. My card was charged both days that I kept the truck, which is fine, but then the lady at the horse shack basically called me a liar when I told her that. I have screenshots to prove it.

Melody S.
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Amber Rae H.
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Rodger B.
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the only problem was the overpriced fee.477.00 one way ill. to texas was a little much. 300.00 yes 477.00 no too high

Warren S.
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Sue J.
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Cindy M.
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Friendly customer service!!

dennis D.
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Donnie D.
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Charles F.
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I enjoy doing business with the Horse Shack. They are kind and courteous, best U-Haul providers in the Harrisburg area.

jim W.
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Phillip F.
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I saw that the owners were clean with great attitudes, ready to help in anyway possible. Thank you to the Harrisburg IL UHaul at Main and Raymond Street. You are the best!

Harold P.
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Kendall J.
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A beautiful young lady was very nice and helpful

TRAVIS G.
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They are thieves stalkers they stole my shit and slandered my name to my tenants dirbags

Jason L.
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Customer did not leave a comment.

kishan M.
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When we arrived to drop off the truck we voiced complaints and they went out of their way to accomodate us, even checked the truck for problems and also stated the transmissiob was skipping and that we should dispute the purchase with uhual for giving us a faulty truck that costed us to much gas. Very helpfull and friendly. Thank you so much

susan M.
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Kenneth Y.
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Diane H.
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Edward M.
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JULI T.
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very helpful will go back to this location if I need uhaul in future

chrystal J.
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Nothing the workers there are very friendly and know some what of what they are doing

DWANNA S.
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Christine W.
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John Y.
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mike M.
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JONNITA L.
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I don't like the dishonest practice. I didn't go over mileage and I put fuel back to where it was I photographed dash board. I will NOT ever rent a UHAUL AGAIN...... Second the amount originally taken from my card was not what I told would be charged.....

Chris K.
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Jordan L.
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Kay H.
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AARON M.
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Jerry E.
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I am NOT the person these emails are intended for. Our names aren't even that similar. It's not appropriate for me to be getting his or her receipts and rental details

JULI T.
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Robert W.
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Jim B.
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Doug M.
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Harold P.
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Stan M.
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Harold P.
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Mona C.
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have trucks available in our area

james L.
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Equipment was well maintained but not completely clean

Brent H.
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Karma A.
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steve Y.
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SUSAN W.
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Mark F.
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Mona C.
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Mary H.
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John R.
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JULI T.
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CHARLES F.
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the employee was very courteous and informative. She was very helpful.

doy G.
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Dawn M.
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This is for the U-Haul company, not the location! We were suppose to have a truck ready for us at the Eldorado, IL location by 2pm. I strongly asked questions on this as I had 3 men at $50 per hour coming from the mass movers from your site that I called after being assured the van would be there. Well, of course we showed up at 2pm & NO TRUCK available. They did try to get us another truck in Harrisburg at this location, however while my husband was trying to find another truck, me and the 3 moving men stood around waiting for it to show up for over 20 min. My parents are on a very fixed income & are in assisted living. This was very tramatic on them, thinking everything would fall through. I am expecting U-Haul to at the very least stick to the $50 guarantee for a no show, and I hope you could possibly see fit to add a little for the men that were just standing around. Like I said, with assisted living costs my parents just don't have the money to blow out for just standing around. This should be directed to Case Manager Mike Byrne with file #1305961. Respectfully from an angry customer. Dawn PS - We have never had ANY problem with getting anything from the Horse Shack. They just didn't have the size we needed this time.

kenneth C.
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Trailer leaked during the rain. This defeated the purpose of getting a closed trailer.

chris M.
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Customer did not leave a comment.

Greg K.
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Nothing to improve here. Very helpful and polite.

Richard T.
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Truck was damaged and duct tape was used to hold the windshield on the right side which is the seal to hold the windshield in. The truck had damage down the right side appears to have side swiped something. I would think at least the windshield seal would need replacing.

krystal H.
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Customer did not leave a comment.

jessica B.
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Riley J.
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Truck was ready when it was suppose to be. Pleasant, easy and overall great experience as far as u-haul rentals are concerned. The return to Maryville was not as pleasant as The Horse Shack was. Would recommend this location!

Laticia P.
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gladys S.
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treba A.
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Bonnie E.
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No reviews have been submitted for this location.

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