Customer Reviews for The Horse Shack
(U-Haul Neighborhood Dealer)

184 reviews

330 S Main St   Harrisburg, IL 62946

(618) 715-2071

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 715-2071

330 S Main St
Harrisburg, IL 62946

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

It was quick and easy

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

Customer did not leave a comment.

Don N. 
Rating:
5.0

Customer did not leave a comment.

derrick M. 
Rating:
5.0

Lady was very helpful great overall experience

Lucas H. 
Rating:
3.0

Customer did not leave a comment.

Kevin E. 
Rating:
4.0

…

James A. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Wonderful customer service. Everyone was very helpful and polite. Would absolutely use them again if I needed this type of service.

kathy F. 
Rating:
5.0

Customer did not leave a comment.

Clay N. 
Rating:
4.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

When I need to move again, I would not hesitate to use this location.

Leo R. 
Rating:
5.0

I will be happy to be a return customer.

Leo R. 
Rating:
5.0

Customer did not leave a comment.

Ryne S. 
Rating:
5.0

The young woman that helped us here was very friendly and very efficient. She was helping another customer when I arrived but greeted me with a smile. She took care of my rental drop off quickly and professionally and sent the final paperwork to my email right away.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Jessie P. 
Rating:
5.0

Not to minimize, but just your usual well maintained friendly U Haul store.

Leo R. 
Rating:
5.0

Customer did not leave a comment.

Don N. 
Rating:
5.0

Customer did not leave a comment.

Sherrie F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

We rented a 10 foot to move my daughter n her boyfriend back home. The lady of Horse Shack was very nice great customer service. As was the gentleman at Marshall's Storage in Olney where we returned it. Uhaul reserve was very easy online. Transaction went very smoothly. Will use again if ever needed.

Tina V. 
Rating:
5.0

Customer did not leave a comment.

Jodi S. 
Rating:
5.0

Customer did not leave a comment.

april V. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

COLLEEN S. 
Rating:
5.0

Customer did not leave a comment.

chasity B. 
Rating:
1.0

I toll the lady that it was going to be 143 mile she put down 119 mile. Before I went to get the truck I drive the route I had to take. So I would know how min mile I would have to drive. I took this sign back in and ask dose this stay in the truck she said yes. It was in my way. Whe I rent a truck I don't need suff in the front with me or stuff that in the truck. Thank you Charles Paisley SR

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

LYLE F. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Absolutely fantastic experience. Service was great and equipment performed remarkably.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

thomas G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Lauren K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JEAN H. 
Rating:
5.0

I was very pleased and would recommend this u haul location to family and friends

william K. 
Rating:
5.0

The lady/owner at the Horseshack was great!!!! Returning truck after hours is a joke! The website/app sucks! It took over a hour to return!

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Very friendly. Met me as I pulled up. Quick exchange. Very friendly.

ROBBY N. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Stephanie was most helpful

Cletus F. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
3.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Can't think of anything.

Jesse B. 
Rating:
3.0

Cheaper milage if people put the amount of gas they took it on brought back

CASSANDRA W. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

VICKI S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
5.0

not all lights on the trailer worked, but required lights did work

Kurt O. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Stephanie and Aaron were very knowledgeable about their services and professional. The truck was very clean and well maintained. There were no hidden fees and we were very satisfied with the price and their help. Would definitely recommend this uhaul location!

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

I love doing business with The Horse Shack for my Uhaul needs they are so friendly and care about you

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

KERRY D. 
Rating:
5.0

She was friendly and very helpful, her shop where the u haul is located is interesting and found some unique jtems.

Pamela I. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

roberta B. 
Rating:
4.0

It was a very quick and easy pickup and drop-off. I would definitely rent from here again.

Sara S. 
Rating:
4.0

Customer did not leave a comment.

Bryan E. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Very well..

Debra K. 
Rating:
4.0

Customer did not leave a comment.

Bobby G. 
Rating:
4.0

Customer did not leave a comment.

Jordan J. 
Rating:
5.0

Customer did not leave a comment.

Harold P. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Outstanding customer service and professionalism, she did a great job of processing my order and hooking up the car hauler.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
3.0

It was a drop off for us, but a little hard to figure out where to leave the truck for sure. So we could only hope that it was ok, where we dropped the truck.

Nora G. 
Rating:
5.0

I have rented trailers a few times from the Horse shack and it's always a pleasure to rent uhaul trailers thru them.

Tommie S. 
Rating:
4.0

Was very satisfied with your service.

Arlene C. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Get the billing issues figured out. My card was charged both days that I kept the truck, which is fine, but then the lady at the horse shack basically called me a liar when I told her that. I have screenshots to prove it.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

Melody S. 
Rating:
5.0

Customer did not leave a comment.

Amber Rae H. 
Rating:
5.0

the only problem was the overpriced fee.477.00 one way ill. to texas was a little much. 300.00 yes 477.00 no too high

Rodger B. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
4.0

Customer did not leave a comment.

Sue J. 
Rating:
5.0

Friendly customer service!!

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

dennis D. 
Rating:
1.0

Customer did not leave a comment.

Donnie D. 
Rating:
5.0

I enjoy doing business with the Horse Shack. They are kind and courteous, best U-Haul providers in the Harrisburg area.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

jim W. 
Rating:
5.0

I saw that the owners were clean with great attitudes, ready to help in anyway possible. Thank you to the Harrisburg IL UHaul at Main and Raymond Street. You are the best!

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

Harold P. 
Rating:
5.0

A beautiful young lady was very nice and helpful

Kendall J. 
Rating:
1.0

They are thieves stalkers they stole my shit and slandered my name to my tenants dirbags

TRAVIS G. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

When we arrived to drop off the truck we voiced complaints and they went out of their way to accomodate us, even checked the truck for problems and also stated the transmissiob was skipping and that we should dispute the purchase with uhual for giving us a faulty truck that costed us to much gas. Very helpfull and friendly. Thank you so much

kishan M. 
No reviews have been submitted for this location.

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