Customer Reviews for The Hudson Paper Company
(U-Haul Neighborhood Dealer)

122 reviews

1341 W Broad St   Stratford, CT 06615

(203) 916-4623

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(203) 916-4623

1341 W Broad St
Stratford, CT 06615

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement needed. Everything is good 👍🏽

ALISON S. 
Rating:
5.0

Customer did not leave a comment.

SILVIOO C. 
Rating:
5.0

I love ❤️ the friendly service!

ALISON S. 
Rating:
4.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Dialma B. 
Rating:
1.0

Make directions more clear. Hard to find lockbox, even harder to find Uhaul entrance. Employees in the stationery store are racist and give off KKK vibes. This is not he 1800s, black people exist and you have to socialize with them! Get over it. I will let everyone in my neighborhood know to avoid this Uhaul location unless they want to be lynched from a nearby tree.

Philipia M. 
Rating:
5.0

Nothing everything was much easier then any of the U-Haul places near by .

Jayquann M. 
Rating:
5.0

This location provides EXCELLENT customer service! Nothing to improve that I can see!

MAMIE D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Wendy' was really helpful. I would like to to rent again from this location in the near future. ☺️

ALISON S. 
Rating:
5.0

Everything went even better than I expected. They definitely deserve a five star rating. I have no complaints or suggestions for anything they could do better.

SHIRLEY M. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

The ladie at costumer service very rude to me , i did everything thru the u-haul app and when i returned the van she told me that because of me her screen kept freezing . Also i followed signs to return the van i she complaint that i didn't leave where she expected, i told her i followed the signs!

Bilcar B. 
Rating:
3.0

Check in took a bit longer than expected and the gas gauge was marked incorrectly when we took the vehicle, but other than that it was fine! Wendy was great about correcting said issue.

CARRIE W. 
Rating:
5.0

Please never change your work ethics!! Everyone was so so friendly, knowledgeable, and warm hearted. We definitely will be returning to use your services in future and recommending your services to everyone we know.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Wendy was absolutely amazing. I had the best experience renting and I will always go back to this location for any U-Haul needs. 100% recommend!

GINA D. 
Rating:
2.0

Wendy was nice but the location is terrible. The truck was in horrible shape mechanically but at least it was clean. I drove 60 miles and I saw both the check engine lights and ABS braking system came on and off. The steering wheel was approximately 45 degrees off to the left so it made driving a nightmare.

ATHANASIOS P. 
Rating:
5.0

Tire was not at recommended pressure and dry rot. Suggest new tires be installed. Manager Wendy was top notch.

STEPHEN P. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

1. the information provided after initial reservation is inadequate and confusing. 2. it took us 45 minutes at to obtain our key at the box using your mobile system. it required information that we did not have readily available. 3. your telephone hotline is also inadequate and difficult to access and generally not helpful. 4. we would highly recommend that you re-evaluate your mobile pickup procedure and processes.

Michael C. 
Rating:
5.0

The truck was easy to reserve and pick up was fast and convenient. The staff was friendly and professional!

Anne M. 
Rating:
5.0

Customer did not leave a comment.

IVY C. 
Rating:
5.0

Customer did not leave a comment.

HERIBERTO G. 
Rating:
1.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

The staff were extremely helpful! Great people, thank you!!!!

JEFFREYDEAN H. 
Rating:
2.0

Long wait, disorganized. Wendy was great though.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
3.0

Customer did not leave a comment.

ISAAC S. 
Rating:
5.0

Very very convenient!! Thank you!! Love the drop off process

Elizabeth J. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

I really feel fortunate to have had such a great experience with this u haul rental. They had just the type truck I needed, as well as the material that made my work easier. The manager was very helpful, professional, and easy to understand and work with. She made some useful recommendations. I certainly will use this u haul location for all my moving needs. I made the reservation online, and everything was ready when I arrived. Thanks.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

SEVERIANO F. 
Rating:
1.0

Wendy has TERRIBLE customer service. Our entire encounter she had an attitude! I work with people all day everyday and the customer service i was given would have been unacceptable… she dealt with me as if she was tired of her job and dealing with U Haul customers… she asked me unnecessary questions that had nothing to do with my U Haul rental that made me extremely uncomfortable!!!!!

ZAINA R. 
Rating:
5.0

Customer did not leave a comment.

JULIO C. 
Rating:
2.0

Have no idea what these people are doing w/ a Uhaul franchise , as they are a paper store. Owner acted like I was inconveniencing her when I cane to return the 6x 12 ft trailer and told me " you and I can unhook it." Wrong! The 6 x 12s are heavy and cumbersome. I'm 63 years old.

Ann F. 
Rating:
5.0

Very helpful

Fred M. 
Rating:
4.0

Open earlier than 11 am

THERESA T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer care was at the forefront of a very small outpost location. This individual was excellent in being sure customers were handled well and informed. This an incredibly tiny back where the woman thrives despite the office. The location is very convenient.

Jocelyn A. 
Rating:
5.0

Customer did not leave a comment.

FRED M. 
Rating:
5.0

Customer did not leave a comment.

Willie G. 
Rating:
2.0

The location was very hard to find. The woman running it was incredibly over-sensitive. I had a very frustrating experience and while I wasn't in a pleasant mood, I was far from even remotely rude or disrespectful and she broke out into tears and was threatening to cancel my truck. Speaking of the truck, it had pretty serious transmission issues. While she did try and make it up by giving me extra blankets, it was just not a good experience, and the truck not driving properly made the job more and unnecessarily difficult.

MITCHELL B. 
Rating:
5.0

Wendy was so helpful. She anticipated everything we did not and make sure we were 100% satisfied. It was a pleasure working with her. Thank you Wendy

MARY ELLEN M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

Location and self drop off were fine

Abigayil S. 
Rating:
5.0

Customer did not leave a comment.

Eugene D. 
Rating:
5.0

The truck was clean and in excellent order. It was ready for pickup. Very smooth, easy process and convenient location.

Tanya F. 
Rating:
3.0

Customer did not leave a comment.

Andrew G. 
Rating:
4.0

Friendly staff. Thanks for a good experience.

PHILIP L. 
Rating:
5.0

The service was great just tell them to keep up the good work

SEANONEAL B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS J. 
Rating:
5.0

Customer did not leave a comment.

FRED M. 
Rating:
5.0

👍A-1 operation!

James M. 
Rating:
5.0

Great experience

DANIEL B. 
Rating:
3.0

They really need better signage for the location, it comes up really quick after the bridge.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

This was one of the Best experiences renting from uhaul I have ever had and will definitely be returning to this location again.

thashea R. 
Rating:
3.0

Customer did not leave a comment.

THOMAS O. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

aldoandre L. 
Rating:
2.0

Make the location easier as far as where the equipment is parked, make the process easier as far as renting out equipment and make your customer service people nicer and offer more training as i had a negative experience with the person that spoke to me.

Anna G. 
Rating:
5.0

Overall an easy process (although after hours customer service was pretty slow to activate pick-up). On site customer service, Wendy, awesome. Really helpful.

Orna J. 
Rating:
4.0

I couldn't return the truck because the system seemed down all day, so I had to go several times trying to complete it but it was til next day and then got charged for two days. Hopefully will get the money back for the extra day that I didn't actually used in a couple days. Other than that Everything went well.

Edggar E. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

I commend the employees at the Stratford location. They were kind, efficient, and had a good sense of humor. They should both receive a substantial salary increase and a 6-week paid vacation.

WILLIAM D. 
Rating:
5.0

Wendy was excellent and perfect receptive. I will definitely recommend Wendy to all my friends.

Nana D. 
Rating:
5.0

The lady who attended us was great and we were in and out! Definitely recommend.

Maritza D. 
Rating:
5.0

Customer did not leave a comment.

HUDSON P. 
Rating:
5.0

Personnel very helpful, nice experience.

DARIA D. 
Rating:
5.0

Wendy at Hudson paper and Lea from UHaul were great!

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

HUDSON P. 
Rating:
1.0

Customer did not leave a comment.

EVON M. 
Rating:
5.0

Customer did not leave a comment.

Hudson P. 
Rating:
5.0

Customer did not leave a comment.

hudson P. 
Rating:
5.0

Customer did not leave a comment.

Xavier R. 
Rating:
5.0

Made the drop off easy and handed the process efficiently.

max S. 
Rating:
5.0

I absolutely recommended this location and also the lady who took care of me was was so nice, very kind, helpful and very professional. I high recommended this location and also the staff.

Amelia R. 
Rating:
5.0

Great Customer service

SYLVIE B. 
Rating:
3.0

The location is not the problem..the uhaul interface is super user unfriendly. My pick up location was switched two days in advance..nowhere near my location..and on top of that it took us an hour to get the truck from the lock box at the new location!

Nataliya K. 
Rating:
5.0

When someone makes a reservation, you should not switch their reservation at the last minute. Reservations should be final unless the customer cancels or make any changes. I needed a 15' to move to Virginia and they changed the size of my truck and the price. How do you do that when I am counting on a truck to move? I was not happy. I thank the Manager at the Boston Avenue location for finding me a truck. You should give him a raise. Also thank the girl at the Stratford location if it wasn't for them going the extra mile I wouldn't have had a truck.

KASSON W. 
Rating:
5.0

Customer did not leave a comment.

Jared K. 
Rating:
1.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Very industrial area. U-Haul office not well signed.

John M. 
Rating:
5.0

Very helpful and professional.

Kenneth M. 
Rating:
5.0

Wendy and staff were wonderful,,I will use them again and recommend them.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

Laurent D. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

WONDERFUL attention, service & accommodation by Wendy, Proprietor! Most grateful = my wife 'n myself!

James M. 
Rating:
5.0

Took 30 minutes to check in in the morning and was very frustrating considering I was sitting there with a small child

Seann M. 
Rating:
4.0

When I rented online, I requested a truck and two dollies. When I picked up the truck, I was told that they had no dollies and then we spent 20 minutes trying to find an outlet with dollies. I ended up having to drive to Bridgeport to get a dolly. This put my schedule back by over an hour. Trying to coordinate a move from one Assisted living Center to another, I was then off my scheduled time and greatly lengthened by day. I should have been notified that the equipment was not available. I would not recommend that anyone use the Stratford site. I will use the Bridgeport site in the future.

Wayne T. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

dwayne B. 
Rating:
4.0

Customer did not leave a comment.

george Y. 
Rating:
2.0

Signage! Except for 3 pieces of equipment scattered across a large lot, There is no indication this is UHaul location.

Patricia G. 
Rating:
1.0

Lady that works there tired to charge for a rust spot on the vehicle that was there prior to picking up. After i told her we have pictures of the truck before we pulled it off the lot, Her response to the rust quickly changed. I wonder how many other people she charged with that rust spot. Very rude and should have better people representing your company.

Jameer A. 
Rating:
4.0

Customer did not leave a comment.

URSULAM H. 
No reviews have been submitted for this location.

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