Nothing seamless operation
pat M.
Customer Reviews for Jones Boys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great and staff was friendly.
STACEY C.Ron was very helpful and friendly. I would definitely recommend to a friend
Charles B.All employees were friendly and extremely helpful.
JerryD W.Great service, very friendly.
Mike B.Well the lack of equipment was an issue, the customer service was great. Please issue this place choice in hitches and equipment
Joseph P.The service was friendly and quick. They checked the trailer and hooked it up.
DONNIE O.Made an extra effort to insure all existing defects were noted..
Charles T.I completed an afterhours drop off
Orin J.Ron was extremely pleasant and helpful.
Kenneth G.First time renting a truck ever and everyone was super friendly and knowledgeable.
Stuart G.Great se
Robert W.The self check-in was a PITA. There is absolutely no reason the vehicle couldn't be left and checked the next day by an employee.
Gregory W.Very friendly and helpful
Thomas K.Great people at Jones Boys in Belleville, IL. They have all the equipment ready to go when promised.
Eric F.Everything was quick and easy. They answered all my questions. We had a really good experience.
Teresa M.Customer service was great
ANTONE S.Everything was great… Thanks to Ron!
Jeff R.Everything was as stated. Worked great. Business was very easy to work with.
Charles B.Was great. The people were great and the paper work was smooth and done very professional. Yes Tate this a 10. Thank you.
Rodney R.The man was very nice and helpful
ErryanJego L.Nothing, my experience was perfect. The store representative was the absolute most helpful person to deal with for renting a trailer from. Could not be happier with my decision to do business with this particular location.
Darryl W.The drop-off location was closed for “COVID exposureâ€. I called the phone number and couldn't leave a message. I used the text function for “immediate help†and got a text the next day when they returned to work. I ended up disconnecting and moving the trailer myself and have not yet been refunded for returning the trailer early. I'm very dissatisfied with the level of service, or lack thereof.
Aaron P.All positive! The staff was professional and was present every step of the way for a very smooth "pick up, drop off" experience. I would return and recommend this location for any UHaul needs.
william S.The representative was very helpful and assisted with hooking the trailer to my vehicle.
Gregory C.I always get good service at this location
Gary V.Be sure that the product that was picked out online is the product that they have reserved for you.
Errick O.Both men were experienced and very polite. The truck was in great condition and very clean. I didn't experience any problems. I would recommend to anyone that these guys will definitely take care of you. Next time I need a truck for moving I will be using them for any of my rental needs. A BIG THANKS.
virginia H.Ron at Jones Boys is always helpful very helpful. The best service always.
John H.No comment—Service was great!!
Jacklyn M.Service is great. Love their professionalism and assistance they give their customers.
Colin F.the 24/7 is ridiculous to try to use. takes way too long and is very hard to figure out. when someone is trying to move and is in a hurry it is very complicated and time consuming if it works at all
Denise R.The equipment was cleaned & maintained to best of my knowledge. The people were kind & friendly. Yes I would recommend others to do business with them. It was very unfortunate that we had trouble with our equipment on road. My family & I are very thankful that no one got hurt & very little damage to our personal vehicle. Things could have been so bad, but all thanks to God for the safety chain on the U-Haul equipment.
Joe J.The employee assisted with hooking the trailer up and showed me how to do it.
Gregory C.Have a pickup truck
darwin W.The staff was very friendly and helpful at this location.
Jennifer V.Nothing
Sylvester W.Super friendly. Staff was great at getting everything set up.
Richard T.Friendly, informative service.
Raymond S.The location was easy to work with, friendly and overall helpful.
lisa S.I really enjoyed the mobile pick up process. Getting my uhaul was super simple and quick. The equipment was in excellent condition and the overall experience was fantastic!!
Jessica K.There was only a quarter of a tank of fuel in the truck, I was charged for fuel and had to fuel it at the pump as well.
Timothy F.