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LAURIE R.
Customer Reviews for The Jones Boys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lock would not unlock without help even with the correct password. The paid for accessories were not in the truck
Tracy L.I couldn't believe how expensive the trip cost. I will definitely shop around next time. I chose this business because of location.
JAMES R.Nothing, incredible service all around
Nathan P.I appreciate helping through the rental Process and educating me on the safety And operation of the dolly. Keep up The good work with your staff. Thanks you
Jerry B.Everything went great and the employees there were great. They did everything to make our move less stressful and we thank them very much.
Carol K.Nothing. Everyone there very friendly and helpful Excellent experience !
Larry H.Outstanding service very pleasant experience
Lee W.The process was very easy and everyone that I worked with was very helpful and friendly.
David H.Excellent service all around
AARON S.more people to attend customer for U-Haul excellent place just need more people
Martin C.The guy on the lot setting me up on the truck was very nice & helpful ,he explained everything ,on the other hand The (Older)lady inside wasn't the friendliest,could not joke around with her ,needs more sense of humor ..
Robert T.Granted it was raining at the time of the move but my truck was leaking water into the cabin and wetting all boxes that where placed on the shelf portion of the truck. I took pictures and was very disappointed but this location made it right without having too(contract claus). They gave a $30 credit and that was a good thing.
Luis V.Just keep doing what you been doing
MARQUEZ S.Excellent service. Employee, Mr. Kraft, was extremely helpful and deserves a pat on the back. Please see that he gets that!
RAYMOND R.Great customer service. Easy to work with. They do what they say they will do.
Michael M.These guys steal actually. Charged me for a fuel level that was dishonest of the reading. Had receipts and the odometer even validated the scheme. Rent here at your own risk. UHual even disclaims the behaviour. White people do anything for a check......The world is there's-Ha
Connell B.Very user unfriendly process for self check-in and return. Recommend only rent when location is open.
Michael S.Mobile phone pick up was slow and took an additional 30 minutes to pick up and drop off
Kayleigh C.I declined the safemove and the guy still added it to my bill which is unfair to me as a customer so he ripped me off for $14 that's not right
SELENTHIA H.Excellent service thanks very much!
James L.Everything was fine. Check in and drop off was very easy and efficient. The quality of the 26" truck was great.
ROBERT S.Dropped off after hours at night which was really a nice convenience to offer - however the lot is not lit which made taking the required pictures difficult and we hit a major pothole near the entrance on the way out :(
James L.The location was closed, so had to get dolly at another location and then the place Uhaul told us to go to was closed so we had to waste more time to find a dolly.
Zachary G.Great people!
Dick C.The experience I had with Jones Boys was really great. Excellent service.
Anthony E.Very strong social distancing measures. Did not make the experience unpleasant.
William R.Very friendly people. I'll recommend them to my friends and family.
Novia B.I had to pick up from a different, further location than I had originally requested.
L D.Kate and Ron were both so very helpful. They made the entire experience so much less stressful - moving is not fun - but they did everything they could to make it easier. They were patient answering all our questions and Ron was really helpful with the towing portion. We would recommend them without hesitation!
Michael J.The truck was not taken care of and needed gas way more often than it should. It made awful noises the entire time and when we complained we got a shrug and were told too bad if you want something else you have to pay for an upgrade. It didn't make it the entire trip it was a waste of $700.
michael B.They were very nice and helpful. They explained things well, too.
Madrigal B.Very nice staff
Gary W.I only drove less than 50 miles but was charged for 125 miles. The town I drove in is only 20 miles across. I believe i was charge for the mileage of the cargo van that I didn't rent.
Matthew O.Staff seemed unfamiliar with the process (or maybe it's just Uhaul's crappy system that made their job difficult) so it took me 45 min to get on the road. Also not happy with UHaul making me drive to multiple locations to pick up gear. Wasted two hours of my day where I was supposed to be packing before the rain started. Phone CS rep was terse and indifferent. Would not recommend UHaul due to this.
Benjamin M.Best location in Belleville to rent from, and very easy pickup/drop-off.
Robert N.The workers were so friendly and they re an excellent. Thanks for their service
Nora R.Very friendly and professional when I called to drop off and came right out when I pulled in.
Alice L.The check in process was fast, simple and friendly
DOUGLAS C.Quick, friendly, in and out!! Very nice people!
Derryn H.I've rented here before and the level of customer service is unmatched! They are outstanding.
Brenda F.Staff was so kind and made the process quick and painless
Kyle A.N/a
carlinda C.Nothing
phillip S.Very dissatisfied
Samantha J.Very accommodating and professional- thanks
Paul H.Change Customer Service
Vetra H.They charged me a deposit and no where else does that...and I haven't got my money back yet. where I returned the truck couldn't understand why they did that
Darlene T.None really! Very helpful and friendly. Even when I contacted them about a chip in the windshield, missed by the dealer and I at pick up, They thanked me for contacting them immediately. It took sunlight catching it. They promised to check into It immediately. I highly recommend this location. Very clean, friendly and helpful.
Steven K.Great experience with the Jones boys. Thanks again.
Gregory G.Outstanding customer service.!
WILMA W.