Customer Reviews for Jones Boys
(U-Haul Neighborhood Dealer)

1,027 reviews

1111 Mascoutah Ave   Belleville, IL 62220
(& Hwy 177)

(618) 236-2079

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/23/2022 - 11/27/2022: Closed

Services at this Location:

Contact Us

(618) 236-2079

1111 Mascoutah Ave
Belleville, IL 62220
(& Hwy 177)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/23/2022 - 11/27/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Ron was very helpful. Very courteous and polite, also.

RICHARD C. 
Rating:
4.0

Friendly guys, helpful. No issues at all

David B. 
Rating:
5.0

Ron and the other gentleman that hooked up the trailer were great. The entire process was fast and very easy. Thank you.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

bill V. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Thank you

David B. 
Rating:
5.0

Customer did not leave a comment.

benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Always great service at this location

Charlotte W. 
Rating:
3.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Nothing seamless operation

pat M. 
Rating:
5.0

Service was great and staff was friendly.

STACEY C. 
Rating:
5.0

Customer did not leave a comment.

Aprile M. 
Rating:
5.0

Ron was very helpful and friendly. I would definitely recommend to a friend

Charles B. 
Rating:
5.0

All employees were friendly and extremely helpful.

JerryD W. 
Rating:
5.0

Great service, very friendly.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Well the lack of equipment was an issue, the customer service was great. Please issue this place choice in hitches and equipment

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
3.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

The service was friendly and quick. They checked the trailer and hooked it up.

DONNIE O. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Made an extra effort to insure all existing defects were noted..

Charles T. 
Rating:
3.0

I completed an afterhours drop off

Orin J. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Jeanith M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Ron was extremely pleasant and helpful.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

First time renting a truck ever and everyone was super friendly and knowledgeable.

Stuart G. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Great se

Robert W. 
Rating:
5.0

The self check-in was a PITA. There is absolutely no reason the vehicle couldn't be left and checked the next day by an employee.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very friendly and helpful

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

todd P. 
Rating:
5.0

Customer did not leave a comment.

Don W. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
4.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Great people at Jones Boys in Belleville, IL. They have all the equipment ready to go when promised.

Eric F. 
Rating:
5.0

Everything was quick and easy. They answered all my questions. We had a really good experience.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer service was great

ANTONE S. 
Rating:
5.0

Everything was great… Thanks to Ron!

Jeff R. 
Rating:
5.0

Everything was as stated. Worked great. Business was very easy to work with.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery E. 
Rating:
5.0

Customer did not leave a comment.

Jelisa F. 
Rating:
5.0

Was great. The people were great and the paper work was smooth and done very professional. Yes Tate this a 10. Thank you.

Rodney R. 
Rating:
5.0

The man was very nice and helpful

ErryanJego L. 
Rating:
5.0

Nothing, my experience was perfect. The store representative was the absolute most helpful person to deal with for renting a trailer from. Could not be happier with my decision to do business with this particular location.

Darryl W. 
Rating:
5.0

Customer did not leave a comment.

Vicki H. 
Rating:
1.0

The drop-off location was closed for “COVID exposure”. I called the phone number and couldn't leave a message. I used the text function for “immediate help” and got a text the next day when they returned to work. I ended up disconnecting and moving the trailer myself and have not yet been refunded for returning the trailer early. I'm very dissatisfied with the level of service, or lack thereof.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Priscilla R. 
Rating:
5.0

Customer did not leave a comment.

kirby R. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
3.0

All positive! The staff was professional and was present every step of the way for a very smooth "pick up, drop off" experience. I would return and recommend this location for any UHaul needs.

william S. 
Rating:
5.0

The representative was very helpful and assisted with hooking the trailer to my vehicle.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Jenna M. 
Rating:
5.0

I always get good service at this location

Gary V. 
Rating:
5.0

Be sure that the product that was picked out online is the product that they have reserved for you.

Errick O. 
Rating:
5.0

Both men were experienced and very polite. The truck was in great condition and very clean. I didn't experience any problems. I would recommend to anyone that these guys will definitely take care of you. Next time I need a truck for moving I will be using them for any of my rental needs. A BIG THANKS.

virginia H. 
Rating:
5.0

Customer did not leave a comment.

Grady S. 
Rating:
5.0

Ron at Jones Boys is always helpful very helpful. The best service always.

John H. 
Rating:
5.0

Customer did not leave a comment.

Erin J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

No comment—Service was great!!

Jacklyn M. 
Rating:
5.0

Service is great. Love their professionalism and assistance they give their customers.

Colin F. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
4.0

the 24/7 is ridiculous to try to use. takes way too long and is very hard to figure out. when someone is trying to move and is in a hurry it is very complicated and time consuming if it works at all

Denise R. 
Rating:
5.0

Customer did not leave a comment.

beverly B. 
Rating:
4.0

The equipment was cleaned & maintained to best of my knowledge. The people were kind & friendly. Yes I would recommend others to do business with them. It was very unfortunate that we had trouble with our equipment on road. My family & I are very thankful that no one got hurt & very little damage to our personal vehicle. Things could have been so bad, but all thanks to God for the safety chain on the U-Haul equipment.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

The employee assisted with hooking the trailer up and showed me how to do it.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
4.0

Have a pickup truck

darwin W. 
Rating:
5.0

Customer did not leave a comment.

tyler R. 
Rating:
1.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

LIBORIO R. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
3.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

The staff was very friendly and helpful at this location.

Jennifer V. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE K. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Erin J. 
Rating:
4.0

Nothing

Sylvester W. 
Rating:
5.0

Super friendly. Staff was great at getting everything set up.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Shelly S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
No reviews have been submitted for this location.

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