Customer Reviews for The Junk Shop

They were great. The lot was big enough to get hook up easy and the return was easy also.

Very nice lady.

Stop using your customers to levelize the fleet inventory across the nation.

Extremely helpful went through everything really well will use again for sure

Teach the woman who arranges and contracts the rentals how to use her electronic contracting. both times I have rented trailers it takes her an incredible amount of time to complete the transaction. Its very frustrating!

It went good for me I had no problem so I have no improvement for you thanks .

Nothing. I work for a local rental company in the same town, I refer customers to The Junk Shop often.

Do something about training vendors on your new computer rental program.

I was charged for gas in the truck when I filled it back up to where it was supposed to be at, then the mileage was wrong I only went 5 miles not the full 8 miles. I am never going back to this crook. And on top of that the appliance dolly was broke. I told the guy about it and he said o well . Never going back to that crook and plus the place was unsanitary and smelled bad.

We got charged for days that we didn't rent, and insinuated that the uhale was in a accident. This is not professional or fair to consumers of any race, thought this was racist of my looks.

They We’re Great

Great pick-up and drop-off experience.

Very good customer service. Very helpful during the "return" process. Second time to return rented equipment there. Very pleasant experience.

The gentleman was outstanding. Very personable, nice, He made it an easy and enjoyable drop off!!!

Had a great experience! They were very courteous and helpful in this moving process.

The Customer Service the Gentlemen provided was Excellent he was professional, Friendly,Helpful in explaining every detail that I needed to know as this was my first time renting. Also the place of pick up was very clean I will always recommend this company for Uhaul needs and the Service provided. Thank you

We got fantastic, friendly service here and the gentleman that helped hook up our 6X12 trailer did the hard work of lifting the trailer hitch and hooked it all up. He explained it all as he did. I’ve never had that happen at other U-Hauls. I was super impressed with his friendly customer service!

Great Truck and a pleasure to drive. Awesome people willing to go out of the way to make sure all questions are answered.

Service I got here is nothing short of awesome. Representative here helped me to bring 10 ft truck from Tulsa and make my move very simpler. I thanked him personally but he is the best I never come across. And the lady( resembles my granny) who handed over vehicle in the morning 6 am clearly explained patiently. My sincere thanks to both of them. Overall experience at Junk shop is extraordinary, they always available 24hrs. They return the call in less than 5 mins.. wish them more success in their business..

Gregory at The Junk Shop in Bartlesville was awesome. Fast and the truck was super clean. Thank you!

Excellent service thank you

The gentleman that helped me was very kind and helpful. Keep it up

Very nice and help out a lot, great places to go to. Thanks for your service. Patt

I waited at the location for 7 hrs for a truck i had reserved that never showed up. I had to call in to work and return hrs later to pick it up. I dropped the truck off on the night of the 25th but was charged for keeping it until the 27th. When i got the truck the bed was filled with boxes and dirt and the cab was filthy. I had to wash the truck before i could use it. I returned it full of fuel and was charged for a quarter tank. I will not be using uhaul again and will have my lawyers review the rediculous 600 dollar charge.

The location was trashy, the employees rude or incompetent. They tried to overcharge me for mileage and when I pulled up a map showing how far the truck was driven, they kept saying it’s what the odometer said but refused to let me see it. When I told them I wanted to speak to the manager, they said he’d tell me the same thing. I’ll never rent from them ever again.

UHaul needs more after hours places like this.

Very good service and very friendly staff.

Truck was not clean inside the cab and bed.

All good!

My reservation had somehow not gotten posted. How about a text to the person reserving the equipment the day before so agency and person making the reservation are on the same page.

Did not include add ons I requested and when I sent someone back to get them it took an hour and still didn't get the right dolly.

Owner was awesome.

Excellent customer service and they are open 24 hours! Would recommend to anyone and everyone!

Be more upfront for extra charges that occur after drop off

clean up the nasty place

The check out time is way too slow. This was not where I selected to pick the equipment up. When I went to the first location he didn't have the equipment and wondered why I had not been contacted by the location that had equipment. I wonder that as well. The runaround cost me 1.5 hours of my moving time.

Good people who try very hard. Either their training was insufficient, or their their local computer hardware in inadequate or the U -Haul computer system has been completely corrupted by fearful lawyers. It should not take 45 minutes to pick up a truck and car carrier trailer which was on the lot and reserved.. I tried to tow with my massive hardtop Jeep Wrangler Unlimited 4 door, but the U-Haul computer would not allow it. But I saw a soft top Wrangled 2 door towing a U-Haul 2 wheel carrier. Something is wrong.