Customer Reviews for The Junk Shop
(U-Haul Neighborhood Dealer)

439 reviews

1300 SW Frank Phillips Blvd   Bartlesville, OK 74003

(918) 876-1868

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(918) 876-1868

1300 SW Frank Phillips Blvd
Bartlesville, OK 74003

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have tried the App several times and something always glitches. Every time I can just go into the junk shop and get a rental. Much easier then dealing with the app.

Christopher P. 
Rating:
5.0

Truck was available and ready to go when I arrived.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

This is our first time renting this type of trailer and it's way too heavy not to have a jack on the front of it. We had to go get our own jack just to unhook it. This seems a little difficult for the custom to have to deal with. Thanks

Christi C. 
Rating:
5.0

Everything was great! Thanks again!

Perriq R. 
Rating:
4.0

Customer did not leave a comment.

daniela R. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

april D. 
Rating:
5.0

Phenomenal customer service! Would definitely rent again through here and recommend to others. Nice, quick and easy! I appreciate it.

Autumn S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

Super nice people to deal with. They are very helpful and go above and beyond to make your move easier and less stressful. I have rented here before and would do so again!

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
3.0

The trailer had very good tires ,led light bulbs in the lights. However the trailer was ratty looking decals worn severely tar or black paint spilled on inside. It was clean and pulled very well.

Clarence A. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Arlea H. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

truck was clean and powerful

Richard R. 
Rating:
5.0

Got the job done friendly service

diane K. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
5.0

Nice selection of rental units, with good service.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Great customer service

Duane C. 
Rating:
4.0

Customer did not leave a comment.

Dave L. 
Rating:
2.0

It took them 2 days to check my equipment in.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
4.0

Customer did not leave a comment.

Prince N. 
Rating:
5.0

Bonnie was extremely helpful and knowledgable - showed me the easy/correct way to connect the safety chains!

Joseph H. 
Rating:
5.0

A no hassle experience

Jonathan S. 
Rating:
5.0

Everything was just fine. No complaints whatsoever. Was very pleased.

JONATHAN S. 
Rating:
5.0

Thanks, smooth transaction!

Emily M. 
Rating:
3.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Gerald A. 
Rating:
1.0

Had a rate and we used the truck for 12 miles and the rental place said mileage was 68 miles. Luckily when I got in truck I took a photo of mileage and gas . They said there was nothing they could do I showed them that they had the mileage wrong and the lady gave us someone else's contract. The check engine lights were on and the brakes need replaced. They said nothing wrong with truck. They were very rude. I did call you main office and spoke to Tiffany and she asked me to email her a pic of milage when I picked up truck and another when we returned.In about 10 min Tiffany called back and said it was obvious they red the milage wrong and gave us a refund of 53.00 Tiffany was very professional and kind and got it straightened out for us. I will never rent from the Junk shop again

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Doric R. 
Rating:
5.0

Excellent Experience all the way around! The lady who helped us out at The Junk Shop is super nice and helpful!

Joshua I. 
Rating:
1.0

Fire most of your staff for incompetence! The location for drop was great, but she does not work for your piece of crap company!

DAN M. 
Rating:
5.0

Out standing customer service and friendly people who go above and beyond for there customers.

Duane C. 
Rating:
3.0

Be there during working hours and fix the fuel leak on the truck

Anna P. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

After hour drop off

Carmell T. 
Rating:
1.0

Don't charge if you don't provide the service.

Eswin R. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I just love the women that run it. I met a new one and she was wonderful and the owner of the place he was such a sweetheart will continue to do business with them.

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Joel C. 
Rating:
3.0

That truck was inhumane and unsafe. It drove just as badly when it was full. U-Haul needs to maintain their equipment better

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Judy T. 
Rating:
4.0

Customer did not leave a comment.

Caleb W. 
Rating:
4.0

The only bad part of the trip was that either the truck's transmission or rear differential went out. I lost 1/2 day of travel due to this breakdown. The truck was hauled to North Little Rock, AR for an exchange. I had to wait over night until movers could offload my furniture to the next truck.

Donnie G. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
3.0

Customer did not leave a comment.

Rune W. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

so...I needed a truck at the last minute. They totally meet my needs. I recommend this company and would like for you to congratulate them on their service. Thank you

Yvonne D. 
Rating:
5.0

The customer service was great and they helped get the trailer connected to the car. I appreciate the excellent services they provide.

Joel H. 
Rating:
5.0

Awesome people to work with.

Duane C. 
Rating:
1.0

I have used you help me times in my lifetime and never never never. Will I ever use you Jose and because my past two experiences with Uhaul were absolutely the poorest not only customers service employees to know what they were doing my love to go I sat in their store for almost 4 hours Waiting because people working here. Didn't know what they were doing and the one lady left about two hours early leaving another lady there that knew absolutely nothing. Nothing about renting a U-Haul I did not get what are you reserve? I reserve an open trailer a large, one by eight able to make one load to my storage , I have a three bedroom house. If that tells you anything this has been totally ridiculous. The timer for where I used to U-Haul almost a year ago. The dealer charged my credit card three times because he kept saying it was declined but he charged my sister‘s credit card twice because he said it was declined Bhutan again to find out 05 charges with through three on my account and two on my sisters account , Uhaul is definitely not what it is mini years ago and I will never use you hold you. I will hold my shuffle my back and walk if I asked you before I would love you all again, and I hope this comment goes to corporate.

Christy L. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Quick and courteous. Great store with many local antiques and curios

Kevin H. 
Rating:
5.0

I was impressed with how easy it was for me to rent the trailer…The employee I dealt with was very efficient,knowledgeable,courteous,& helpful… I will definitely use this location again…I was able to move all the items I needed to move & have the trailer back way before it was due… THANK YOU SO MUCH!!!!

Sherry T. 
Rating:
5.0

Always friendly and helpful staff. Even when the rental rental program is running slow. They have lots of things to look at and enjoy. They are very knowledgeable with Uhaul and antiques. I will always rent from them.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Don't like the old 26' uhaul truck. For one it's the biggest gas hog, no cruise control, smaller seating, no mirror on the passenger visor. Broke down on me once.

ARICA D. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Awesome people easy to work with and very thorough.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

Blaine A. 
Rating:
5.0

The people I dealt with where SO naturally Personable and friendly that it made the crappy situation of moving better. I want to thank them for that and put several smiles on my face. Not only do I recommend them I will go out of my way and rent from them again. Thank you, Thank you, Thank you to the staff! 😘

kristi M. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
4.0

Customer did not leave a comment.

Ashlie D. 
Rating:
4.0

Customer did not leave a comment.

Elsie C. 
Rating:
5.0

Very nice and helpful people

Ken A. 
Rating:
1.0

I paid for extra mileage at the beginning, stayed under my mileage and now am still waiting for U-Haul to refund me the $40 they took out of my account because they took money out for extra mileage even though I already paid for it! Horrible experience

ricky P. 
Rating:
3.0

We were waiting around for about 45 minutes when picking up our truck.....they were very friendly when they were helping us. Drop off was easy and quick.

Brandi V. 
Rating:
3.0

This location was very easy to work with on the rental!

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
3.0

Sent me to a location that did not have the trailer that reserved online and had to drive over to another location to get the trailer...hassel.

paul L. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

BRYON H. 
Rating:
5.0

Customer did not leave a comment.

LOUISE G. 
Rating:
5.0

Customer did not leave a comment.

TREVOR C. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
4.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

I have used this company before. They are absolutely AMAZING! I have met thr owner 1 time but Robin a few times, Robin is such a HARD WORKER! she is so friendly and caring. She made my move so much easier just by being the caring, nice, friendly, professional women she is! I will definitely use this company again, and I will recommend this company to anyone I come across! They are such a blessing! Keep doing good, and making people smile! If I could I would give them 20 stars! 😊💜🙏

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

CONNIE B. 
Rating:
5.0

Super friendly people!

STEPHNE H. 
Rating:
4.0

Nothing

Logan S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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